We received your letter about an unhappy customer of oursFirst and foremost we take everycomplaint and unhappy customer very seriouslyWe tried to do some research on the issue ourselves.We tried running the name of the customer, and the business name through our computer systems tofind a
transaction from this individualWe were unable to find any invoice in our system matching theinformation you provided to usWe also backchecked all the invoices by the date you provided us of 1-5-10, and 1-5-which was four years ago according to his letter to see ifwe had an error imputing theinformation ourselvesWe were still unsuccessful finding anything in our records of this transaction.Since we have exhausted all of our resources we need more information to continuePlease have themcontact us or you with any additional information that will help us find the original transaction such as acopy of our invoice or the invoice number, a credit card receipt, or cancelled checkThis information willgive us the ability to continue in this request.Best regards,Mufflerman ManagerBob N***###-###-####
I have been in contact with *** ***, he was able to provide information to me so we could find his transaction in our computerThe customer and I have come to an agreement that if he fixes his run issue with the truck,we will split the cost of installing new converters on his truck.complaint ID: ***Thanks Don F*AsstManager
We received your letter about an unhappy customer of oursFirst and foremost we take everycomplaint and unhappy customer very seriouslyWe tried to do some research on the issue ourselves.We tried running the name of the customer, and the business name through our computer systems tofind a
transaction from this individualWe were unable to find any invoice in our system matching theinformation you provided to usWe also backchecked all the invoices by the date you provided us of 1-5-10, and 1-5-which was four years ago according to his letter to see ifwe had an error imputing theinformation ourselvesWe were still unsuccessful finding anything in our records of this transaction.Since we have exhausted all of our resources we need more information to continuePlease have themcontact us or you with any additional information that will help us find the original transaction such as acopy of our invoice or the invoice number, a credit card receipt, or cancelled checkThis information willgive us the ability to continue in this request.Best regards,Mufflerman ManagerBob N***###-###-####
I have been in contact with *** ***, he was able to provide information to me so we could find his transaction in our computerThe customer and I have come to an agreement that if he fixes his run issue with the truck,we will split the cost of installing new converters on his truck.complaint ID: ***Thanks Don F
*AsstManager