Solofra Plumbing & Heating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] In response to Solofra plumbing's letter/response, I am not only frustrated with this company and their lack of customer satisfaction/service, I also find it unbelievable that they will not take ANY responsibility for breaking their machine part, in my drain! We paid them good money for unclogging our drain, instead, they made it worse! In fact, they put the blame on me, saying "it is your fault for having bad pipes, that made the part break-off".....? For them to offer a 5% discount on all the work that they say that is involved in removing their part, is unacceptable....to say the least! The only way I will be satisfied....is when they get THEIR part, that they put/broke, out of my pipes!

We have offered, more than once, to set up a service call with Mr& Mrs [redacted] to find the part in his pipes, remove what is necessary (walls, floor, ceiling) to get to the pipes and remove the pieceThis is the only remedyMore often than not you cannot get to pipes in a home without going through walls, floors, or ceilingIt is just how it isWe are sorry that Mr [redacted] is unhappy, we understand his frustration, but he needs to be realistic to the problem and the necessary work that needs to be done to remedy this issueWe are willing to offer a 5% discount to the fmal bill for locating the part, removing what is necessary, and replacing the pipe as needed.Please note: we only remove what is necessary to get to the pipesWe keep the tear out as minimal as necessary, just as we would want done in our own homes.Thank you, [redacted] Office ManagerSolofra Plumbing & Heating, Inc