We meet with customer on Friday 5/prior to this complaint She went thru repairs , we gave full explanation.Her complaint is of a road noiseWe showed her it is the tires that are completly worn out and unsafeShe said okay and left In July Customer brought vehicle in for brake issues She said LEFT REAR Wheel was smoking We replaced brake pads and rotors on the rear axle and The left rear caliper on the rear axle We also replaced the front brake pads and rotors due to they were worn Customer returned 13,miles and months later complaining that another dealer said the Front Brake caliber was bad and brakes worn We replace the front brake at NO CHARGE to customerCustomer only paid for Left Front Brake caliperit was functioning properly 13,miles and months ago There is some disagreement on customer authorizing tiresShe said she did not , so we removed two of the tires did not charge customer for mountin and balancing tires, did not charge customer for alignment, Only charge customer paid for was tires only All tires were extremely worn out and unsafe at the time Customer returned with a noise in the front of the vehicle We diagnosed the Left front Wheel bearing was badThis was more than like due to the Left Front Caliber had caused the excessive heat build up and damaged the wheel bearingsCustomer paid for these repairs Customer returned again this past Friday 5/and complained of road noise We were able to determine that the two remaining tires that are worn out with cords showing need to be replaced This is causign the noise At this time we have refunded all monies due to customer No further refund is due to customer
Was involved in a bad wreck while on the way home from Fl I had a chevy truck so it was only natural for me to have the closest chevy dealer ship and state farm preferred body shop handle repairs The truck was in the shop for over a month and was days past promise date They ensured me they wanted the truck to be perfect when I got back and even claim to do test drives Well, immediately I knew it wasn't right It didn't look right and the engine was making an odd noise I had to return my truck to another body shop closer to me only to find out the coolant pump was bad and the tension idler had way to much play in it causing the noise Both had been replaced from the wreck and should have been detected during test ride if they listen or even did one Now the body work on my truck They didn't even match the paint color correct, had dirt that was painted over, clear coated eye lashes in the hood Didn't match/align up any panels or the front bumper Returned the truck with white paint over spray on my truck and clear coat over spray on my truck Basically all repairs were done extremely poorly and no one looked the car over for quality of work Thankfully State Farm is fixing my truck again at another body shop and will go after Soloman for poor work
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to IG BurtonI went to IG Burton again on 5/9/and informed them of the noise from the front endWhen driving or braking Eric (service manager) said they did a test run and could not hear the noise I was asked to ride with the technician who said he could not hear the noise The technician asked me where I drove my vehicle and I stated mostly in Dover or Camden, he then replied that Dover has alot of asphalt and that could be the noise that I am hearing He stated it could be the tires that I am hearing on the road I was so frustrated because it should not matter if the road is paved or asphalt, I should not hear the roaring noise This is the same as the other noise (when the wheel bearing suddenly when bad) but not as loud In IG Burton's response they indicated bad tires were causing the noise, which is ironic since I was forced to purchase new tires on the front where the noise is coming from IG Burton also stated that "At this time we have refunded all monies due to customerNo further refund is due to customer." I have not received any monies from IG Burton Thanks for your time,
We meet with customer on Friday 5/9 prior to this complaint. . She went thru repairs , we gave full explanation. .Her complaint is of a road noise. .. We showed her it is the tires that are completly worn out and unsafe. . She said okay and left. .
In July 2013 Customer brought...
vehicle in for brake issues. . She said LEFT REAR Wheel was smoking. . We replaced brake pads and rotors on the rear axle and The left rear caliper on the rear axle. . We also replaced the front brake pads and rotors due to they were worn. .
Customer returned 13,000 miles and 9 months later.. complaining that another dealer said the Front Brake caliber was bad and brakes worn. . We replace the front brake at NO CHARGE to customer. . Customer only paid for Left Front Brake caliper. .. it was functioning properly 13,000 miles and 9 months ago..
There is some disagreement on customer authorizing tires. . She said she did not , so we removed two of the 4 tires did not charge customer for mountin and balancing tires, did not charge customer for alignment, Only charge customer paid for was 2 tires only .. All 4 tires were extremely worn out and unsafe at the time. .
Customer returned with a noise in the front of the vehicle. . We diagnosed the Left front Wheel bearing was bad. . This was more than like due to the Left Front Caliber had caused the excessive heat build up and damaged the wheel bearings. . Customer paid for these repairs. .
Customer returned again this past Friday 5/9 and complained of road noise. . We were able to determine that the two remaining tires that are worn out with cords showing need to be replaced. .. This is causign the noise. .
At this time we have refunded all monies due to customer. . No further refund is due to customer. .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to IG Burton. I went to IG Burton again on 5/9/14 and informed them of the noise from the front end. When driving or braking. Eric (service manager) said they did a test run and could not hear the noise. I was asked to ride with the technician who said he could not hear the noise. The technician asked me where I drove my vehicle and I stated mostly in Dover or Camden, he then replied that Dover has alot of asphalt and that could be the noise that I am hearing. He stated it could be the tires that I am hearing on the road. I was so frustrated because it should not matter if the road is paved or asphalt, I should not hear the roaring noise. This is the same as the other noise (when the wheel bearing suddenly when bad) but not as loud.
In IG Burton's response they indicated bad tires were causing the noise, which is ironic since I was forced to purchase new tires on the front where the noise is coming from.
IG Burton also stated that "At this time we have refunded all monies due to customer. . No further refund is due to customer. ." I have not received any monies from IG Burton.
Was involved in a bad wreck while on the way home from Fl. I had a chevy 1500 truck so it was only natural for me to have the closest chevy dealer ship and state farm preferred body shop handle repairs. The truck was in the shop for over a month and was 10 days past promise date. They ensured me they wanted the truck to be perfect when I got back and even claim to do test drives. Well, immediately I knew it wasn't right. It didn't look right and the engine was making an odd noise. I had to return my truck to another body shop closer to me only to find out the coolant pump was bad and the tension idler had way to much play in it causing the noise. Both had been replaced from the wreck and should have been detected during test ride if they listen or even did one.
Now the body work on my truck... They didn't even match the paint color correct, had dirt that was painted over, clear coated eye lashes in the hood. Didn't match/align up any panels or the front bumper. Returned the truck with white paint over spray on my truck and clear coat over spray on my truck. Basically all repairs were done extremely poorly and no one looked the car over for quality of work.
Thankfully State Farm is fixing my truck again at another body shop and will go after Soloman for poor work.
We have left multiple messages and emails for customer to contact us to try to resolve. .No response from customer. Further action will require customer to speak to me in attempt to resolve. .
We meet with customer on Friday 5/prior to this complaint She went thru repairs , we gave full explanation.Her complaint is of a road noiseWe showed her it is the tires that are completly worn out and unsafeShe said okay and left In July Customer brought vehicle in for brake issues She said LEFT REAR Wheel was smoking We replaced brake pads and rotors on the rear axle and The left rear caliper on the rear axle We also replaced the front brake pads and rotors due to they were worn Customer returned 13,miles and months later complaining that another dealer said the Front Brake caliber was bad and brakes worn We replace the front brake at NO CHARGE to customerCustomer only paid for Left Front Brake caliperit was functioning properly 13,miles and months ago There is some disagreement on customer authorizing tiresShe said she did not , so we removed two of the tires did not charge customer for mountin and balancing tires, did not charge customer for alignment, Only charge customer paid for was tires only All tires were extremely worn out and unsafe at the time Customer returned with a noise in the front of the vehicle We diagnosed the Left front Wheel bearing was badThis was more than like due to the Left Front Caliber had caused the excessive heat build up and damaged the wheel bearingsCustomer paid for these repairs Customer returned again this past Friday 5/and complained of road noise We were able to determine that the two remaining tires that are worn out with cords showing need to be replaced This is causign the noise At this time we have refunded all monies due to customer No further refund is due to customer
Was involved in a bad wreck while on the way home from Fl I had a chevy truck so it was only natural for me to have the closest chevy dealer ship and state farm preferred body shop handle repairs The truck was in the shop for over a month and was days past promise date They ensured me they wanted the truck to be perfect when I got back and even claim to do test drives Well, immediately I knew it wasn't right It didn't look right and the engine was making an odd noise I had to return my truck to another body shop closer to me only to find out the coolant pump was bad and the tension idler had way to much play in it causing the noise Both had been replaced from the wreck and should have been detected during test ride if they listen or even did one Now the body work on my truck They didn't even match the paint color correct, had dirt that was painted over, clear coated eye lashes in the hood Didn't match/align up any panels or the front bumper Returned the truck with white paint over spray on my truck and clear coat over spray on my truck Basically all repairs were done extremely poorly and no one looked the car over for quality of work Thankfully State Farm is fixing my truck again at another body shop and will go after Soloman for poor work
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to IG BurtonI went to IG Burton again on 5/9/and informed them of the noise from the front endWhen driving or braking Eric (service manager) said they did a test run and could not hear the noise I was asked to ride with the technician who said he could not hear the noise The technician asked me where I drove my vehicle and I stated mostly in Dover or Camden, he then replied that Dover has alot of asphalt and that could be the noise that I am hearing He stated it could be the tires that I am hearing on the road I was so frustrated because it should not matter if the road is paved or asphalt, I should not hear the roaring noise This is the same as the other noise (when the wheel bearing suddenly when bad) but not as loud In IG Burton's response they indicated bad tires were causing the noise, which is ironic since I was forced to purchase new tires on the front where the noise is coming from IG Burton also stated that "At this time we have refunded all monies due to customerNo further refund is due to customer." I have not received any monies from IG Burton Thanks for your time,
We meet with customer on Friday 5/9 prior to this complaint. . She went thru repairs , we gave full explanation. .Her complaint is of a road noise. .. We showed her it is the tires that are completly worn out and unsafe. . She said okay and left. .
In July 2013 Customer brought...
vehicle in for brake issues. . She said LEFT REAR Wheel was smoking. . We replaced brake pads and rotors on the rear axle and The left rear caliper on the rear axle. . We also replaced the front brake pads and rotors due to they were worn. .
Customer returned 13,000 miles and 9 months later.. complaining that another dealer said the Front Brake caliber was bad and brakes worn. . We replace the front brake at NO CHARGE to customer. . Customer only paid for Left Front Brake caliper. .. it was functioning properly 13,000 miles and 9 months ago..
There is some disagreement on customer authorizing tires. . She said she did not , so we removed two of the 4 tires did not charge customer for mountin and balancing tires, did not charge customer for alignment, Only charge customer paid for was 2 tires only .. All 4 tires were extremely worn out and unsafe at the time. .
Customer returned with a noise in the front of the vehicle. . We diagnosed the Left front Wheel bearing was bad. . This was more than like due to the Left Front Caliber had caused the excessive heat build up and damaged the wheel bearings. . Customer paid for these repairs. .
Customer returned again this past Friday 5/9 and complained of road noise. . We were able to determine that the two remaining tires that are worn out with cords showing need to be replaced. .. This is causign the noise. .
At this time we have refunded all monies due to customer. . No further refund is due to customer. .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to IG Burton. I went to IG Burton again on 5/9/14 and informed them of the noise from the front end. When driving or braking. Eric (service manager) said they did a test run and could not hear the noise. I was asked to ride with the technician who said he could not hear the noise. The technician asked me where I drove my vehicle and I stated mostly in Dover or Camden, he then replied that Dover has alot of asphalt and that could be the noise that I am hearing. He stated it could be the tires that I am hearing on the road. I was so frustrated because it should not matter if the road is paved or asphalt, I should not hear the roaring noise. This is the same as the other noise (when the wheel bearing suddenly when bad) but not as loud.
In IG Burton's response they indicated bad tires were causing the noise, which is ironic since I was forced to purchase new tires on the front where the noise is coming from.
IG Burton also stated that "At this time we have refunded all monies due to customer. . No further refund is due to customer. ." I have not received any monies from IG Burton.
Thanks for your time,
Was involved in a bad wreck while on the way home from Fl. I had a chevy 1500 truck so it was only natural for me to have the closest chevy dealer ship and state farm preferred body shop handle repairs. The truck was in the shop for over a month and was 10 days past promise date. They ensured me they wanted the truck to be perfect when I got back and even claim to do test drives. Well, immediately I knew it wasn't right. It didn't look right and the engine was making an odd noise. I had to return my truck to another body shop closer to me only to find out the coolant pump was bad and the tension idler had way to much play in it causing the noise. Both had been replaced from the wreck and should have been detected during test ride if they listen or even did one.
Now the body work on my truck... They didn't even match the paint color correct, had dirt that was painted over, clear coated eye lashes in the hood. Didn't match/align up any panels or the front bumper. Returned the truck with white paint over spray on my truck and clear coat over spray on my truck. Basically all repairs were done extremely poorly and no one looked the car over for quality of work.
Thankfully State Farm is fixing my truck again at another body shop and will go after Soloman for poor work.
We have left multiple messages and emails for customer to contact us to try to resolve. .No response from customer. Further action will require customer to speak to me in attempt to resolve. .