Solomon Ford

Review: purchased F-150 on 01/21/2014 from Solomon Ford with sales agreement stating "Dealer owes customer check for $1100.00 if customer brings copy of lease agreement. Customer responsible for fees and excess damage fees & mileage average if applicable. Customer owes extra set of keys with rear bumper on Chev. Malibu scuffed". Dealer paid off rest of lease as part of price of F-150. Keys were provided by third party and copy of lease faxed to 724-785-4518. Dealer refused to provide check. Dealer was rude and unprofessional.Desired Settlement: An apology from [redacted] and a check Fed-Ex to my house in the agreed amount of $1100.00.

Business

Response:

Review: I believe that the salesperson, [redacted], from Solomon Ford was using deceptive and unethical practices in selling me a vehicle. I went to the dealership on 9/21/13 to purchase an [redacted] and could not get the financing through on that day. I was informed that I would receive a call on 9/24/13 in regards to this matter. We worked out the price on this day for $30,500 after tax and fees. On 9/25/13 I received a decline notice stating the financing requested was approx. $36,500 a 20% increase. I did not receive a call on 9/24/13 nor have I to this point after leaving numerous messages and e-mails asking about where the financing stood and why the price difference. I believe this is deceptive and unethical to act in this manner. Also, the pricing on the website lists instant savings but the footnote does not say anywhere that not all qualify. I was informed this included rebates that were for a select few only. I have attached the footnote for review*Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, license, processing and/or documentation fees, and destination charges.Desired Settlement: I would like this unethical practice stopped, an apology from the salesman, and the follow up call explaining the occurrence that I never received. Also I would like the price either fixed or expanded explaining what is all included in the "instant savings"

Business

Response:

I am writing this letter in response to your letter referencing ID [redacted]. Mr [redacted] came into the dealership on September 21, 2013 to inquire on the purchase of a new [redacted] truck. He was shown every courtesy in regards to the attempted purchase of this vehicle. He stayed approximately 2 hours to work on this transaction to get a lender to purchase the deal. Due to the credit history of Mr. [redacted], we tried reworking the numbers several different ways to include as well as the removal of the rebates on this vehicle to attempt to get him a special APR. Unfortunately with or without the rebates he was unable to be approved by our lenders. Mr [redacted] was not contacted on September 23 or 24 due to the circumstance that the sales person he was dealing was off sick.

In addition Mr [redacted] was contacted by myself, [redacted] General Manager, on September 27, 2013 to explain the situation and why the vehicle was not approved. I also revisited this transaction on September 28 to again attempt to consummate this deal thru another lender. Unfortunately it could not be approved as well. I contacted Mr [redacted] on September 28 and explained that the transaction would not be approved. At this point no further action is required by Solomon Ford.