Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. G[redacted] failed to address the actual issues I listed in the original complaint and she also made multiple false statements.First, this issue with the late fee was not whether or not it had been charged at all. The issue was that it had been charged due to an error on the part of the Copper Beech office staff. I had inquired about the status of my account a week prior to the due date and was assured that I had already paid my August rent. On August 6th, I received a note on my door stating that my rent was past due and that I had been charged a late fee. It is not my fault that I was given incorrect information by the office worker, so the late fee should have been removed or refunded.Second, I did not say that I had any outstanding work orders that needed addressed. I stated that Copper Beech had neglected to address most of the work orders in a timely manner. My apartment was not ready with the appropriate furniture when I moved in and I reported this immediately. It wasn't until 6 weeks (and numerous trips to the office to check on the status) later that the furniture was finally delivered to my apartment. When I asked the man who delivered the furniture, he assured me that it had all been lying around in storage for over a month. Ms. G[redacted]'s delayed response itself serves as evidence to the untimely nature of all of Copper Beech business practices; the Revdex.com gave Copper Beech 2-3 weeks to respond, but it took exactly 7 before a response was provided.Third, Ms. G[redacted] made a false statement when she said that towing signs had been posted all along. Four signs were posted overnight on November 7. One was posted at the entrance to the apartment complex behind a low-hanging branch, one was posted on the side of a dumpster enclosure about 10 feet off from the roadway, one was nailed to a tree next to a sidewalk, and the last was nailed to a brand new 3-foot post they installed that night as well; none of the signs is easily visible from a vehicle and one shows nothing but a phone number. Also, Ms. G[redacted] falsely claimed that the parking addendum stated that visitors could receive a "visitor pass." Unless they have updated the parking addendum without informing tenants, there is no such thing as a visitor pass.Lastly, I did not appreciate Ms. G[redacted] attempting to attack my character when she said "I am sure that Ms. [redacted] failed to let you know that she had reported an illegal occupant living in her apartment." She tried to make it sound as if I had done something wrong, when really the opposite is true. She also failed to give accurate information on the subject. I had reported the illegal occupant on 3 separate occasions over the span of a month before any action was taken.Ms. G[redacted] and Copper Beech did not even offer a resolution to the situation. They refuse to admit that they are guilty of any wrongdoing. They do not treat tenants with respect or courtesy either in writing or in person. Since making the original complaint, I had to visit the office to pick up a package. The staff had placed my package off to the side, separate from all other packages and not marked with my apartment number as is the protocol. When it was finally found, I witnessed the staff speaking negatively about me in the back room before my package was brought out. The woman who brought it shoved the box at me and grunted, "Here" before turning her back on me to return to her desk. After these encounters, I am not confident that any resolution will be found unless I take legal action.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. G[redacted] failed to address the actual issues I listed in the original complaint and she also made multiple false statements.First, this issue with the late fee was not whether or not it had been charged at all. The issue was that it had been charged due to an error on the part of the Copper Beech office staff. I had inquired about the status of my account a week prior to the due date and was assured that I had already paid my August rent. On August 6th, I received a note on my door stating that my rent was past due and that I had been charged a late fee. It is not my fault that I was given incorrect information by the office worker, so the late fee should have been removed or refunded.Second, I did not say that I had any outstanding work orders that needed addressed. I stated that Copper Beech had neglected to address most of the work orders in a timely manner. My apartment was not ready with the appropriate furniture when I moved in and I reported this immediately. It wasn't until 6 weeks (and numerous trips to the office to check on the status) later that the furniture was finally delivered to my apartment. When I asked the man who delivered the furniture, he assured me that it had all been lying around in storage for over a month. Ms. G[redacted]'s delayed response itself serves as evidence to the untimely nature of all of Copper Beech business practices; the Revdex.com gave Copper Beech 2-3 weeks to respond, but it took exactly 7 before a response was provided.Third, Ms. G[redacted] made a false statement when she said that towing signs had been posted all along. Four signs were posted overnight on November 7. One was posted at the entrance to the apartment complex behind a low-hanging branch, one was posted on the side of a dumpster enclosure about 10 feet off from the roadway, one was nailed to a tree next to a sidewalk, and the last was nailed to a brand new 3-foot post they installed that night as well; none of the signs is easily visible from a vehicle and one shows nothing but a phone number. Also, Ms. G[redacted] falsely claimed that the parking addendum stated that visitors could receive a "visitor pass." Unless they have updated the parking addendum without informing tenants, there is no such thing as a visitor pass.Lastly, I did not appreciate Ms. G[redacted] attempting to attack my character when she said "I am sure that Ms. [redacted] failed to let you know that she had reported an illegal occupant living in her apartment." She tried to make it sound as if I had done something wrong, when really the opposite is true. She also failed to give accurate information on the subject. I had reported the illegal occupant on 3 separate occasions over the span of a month before any action was taken.Ms. G[redacted] and Copper Beech did not even offer a resolution to the situation. They refuse to admit that they are guilty of any wrongdoing. They do not treat tenants with respect or courtesy either in writing or in person. Since making the original complaint, I had to visit the office to pick up a package. The staff had placed my package off to the side, separate from all other packages and not marked with my apartment number as is the protocol. When it was finally found, I witnessed the staff speaking negatively about me in the back room before my package was brought out. The woman who brought it shoved the box at me and grunted, "Here" before turning her back on me to return to her desk. After these encounters, I am not confident that any resolution will be found unless I take legal action.
Regards,
[redacted]