Soloway Agency Inc.

[redacted] has been a client of ours for many years and we truly appreciate her business and her loyalty as a returning client. [redacted] does mail in her tax information to us and we do prepare her taxes. This year we received her information on February **, 2016. Her tax information was...

entered onto our system. I then proceeded to call her on February **, 2016 to discuss her return as I needed some additional information. [redacted] was not available to speak with me so I left her a message to call me in the office. When she called the office back on February [redacted] I was with a client and could not take the phone call. I was asked to call her on February [redacted] in the evening. I attempted to call her 6 times between 7pm and 8:30pm but she did not answer and I left her a message. On February [redacted] she contacted my office and told a colleague that she was unable to take my call the evening before because her daughter was hit with a h ockey stick and she had to take her to get stitches. My colleague told her that I would try to call her around 12:30pm but unfortunately my appointment ran longer than expected and I did not get to call her back at that time. I tried calling her later that evening and left a message for her. This went on back and forth for the next two days as we just kept missing each others call. On February **, 2016 [redacted] called my office and spoke with the receptionist where she demanded an appointment with me the next day but my schedule was already booked solid so the receptionist told her that I would call her in the morning when I got into the office around 9am and that I would let her know if I could rearrange anything in my schedule to accommodate an appointment with her. [redacted] told the receptionist that would not work because she would be in a meeting at 9am. [redacted] then wanted an appointment with anyone else in the office and when the receptionist asked her what t ime she would like to come in she said just forget it and hung up on my receptionist. [redacted] called the office the next day and said that she waited for my call and because I did not call her in the morning she wanted her paperwork sent back to her overnight so that she would receive it the next day. We sent her paperwork back that same day and she received it the following morning. We did not cash the check for $122.50 that she sent to us with her paperwork for our services. However we did send the check back to her with her paperwork.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have to reject this answer because it's only 1/2 true. I have never, nor would I ever demand anything. It's not my nature and is quite an insult.I have been driving from Westchester county to Long Island to have my taxes done every year for almost 18 years!!!  I went ahead and mailed them this year for MY convenience as client not their convenience. I sent my package Priority Mail and added a letter asking them to call me along with a check.If I knew that mailing them in would put me at the bottom of a totem pole, I never would have done this.There was zero care or concern with my most personal and confidential information. I was clearly concerned and needing to speak with someone but all I received was an unending round of telephone tag when all the while I asked for a specific TIME to speak with someone and only ONE time I was given that and of course no call ever came.The worst part is that I cc'd the owners to let them know what happened but they never responded with an apology or any care. So 18 years of giving my business meant nothing.People need to know what they're dealing with. My new accountant found numerous errors and white out on previous tax returns, so clearly i'll have to find out what to do about that now too.Can you help to direct me? Lastly, I've been way too busy to truly get the word out properly about warning the people on Long Island about this agency (including my friends whose use them) but I will do my best when I have time to dedicate to this and I look forward to any assistance you can give me. They're DISGUSTING people over there!!!Thank you,[redacted]     i was actually given a time slot but no call ever came. Talk about feeling like you don't matterno call ever came
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I mailed my very personal and very confidential tax information to the Soloway Agency, just like I did last year. However, that was almost 2 weeks ago.

Since that time, I have been unable to reach or connect with anyone live other than the receptionist with whom I practically begged to give me a specific time to speak with someone. she made an app't for me but no one ever called me back at OR near that time she gave me.

Not being able to trust or rely on a business who holds your most personal and sensitive documentation is something people need to know about before trusting this business. Ironically their hold button tells you how great they are but believe me and be warned you'll be a number to them not a person. Even if you've been a loyal client for well over a decade like me.. They don't care, I'm proof. No apology, no acknowledgement, nodda!

Still no taxes done. and I paid them $125 too! They are too big for their own britches. Steer clear if you're smart.Desired Settlement: Refund & Apology!

Business

Response:

[redacted] has been a client of ours for many years and we truly appreciate her business and her loyalty as a returning client. [redacted] does mail in her tax information to us and we do prepare her taxes. This year we received her information on February **, 2016. Her tax information was entered onto our system. I then proceeded to call her on February **, 2016 to discuss her return as I needed some additional information. [redacted] was not available to speak with me so I left her a message to call me in the office. When she called the office back on February [redacted] I was with a client and could not take the phone call. I was asked to call her on February [redacted] in the evening. I attempted to call her 6 times between 7pm and 8:30pm but she did not answer and I left her a message. On February [redacted] she contacted my office and told a colleague that she was unable to take my call the evening before because her daughter was hit with a h ockey stick and she had to take her to get stitches. My colleague told her that I would try to call her around 12:30pm but unfortunately my appointment ran longer than expected and I did not get to call her back at that time. I tried calling her later that evening and left a message for her. This went on back and forth for the next two days as we just kept missing each others call. On February **, 2016 [redacted] called my office and spoke with the receptionist where she demanded an appointment with me the next day but my schedule was already booked solid so the receptionist told her that I would call her in the morning when I got into the office around 9am and that I would let her know if I could rearrange anything in my schedule to accommodate an appointment with her. [redacted] told the receptionist that would not work because she would be in a meeting at 9am. [redacted] then wanted an appointment with anyone else in the office and when the receptionist asked her what t ime she would like to come in she said just forget it and hung up on my receptionist. [redacted] called the office the next day and said that she waited for my call and because I did not call her in the morning she wanted her paperwork sent back to her overnight so that she would receive it the next day. We sent her paperwork back that same day and she received it the following morning. We did not cash the check for $122.50 that she sent to us with her paperwork for our services. However we did send the check back to her with her paperwork.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have to reject this answer because it's only 1/2 true. I have never, nor would I ever demand anything. It's not my nature and is quite an insult.I have been driving from Westchester county to Long Island to have my taxes done every year for almost 18 years!!! I went ahead and mailed them this year for MY convenience as client not their convenience. I sent my package Priority Mail and added a letter asking them to call me along with a check.If I knew that mailing them in would put me at the bottom of a totem pole, I never would have done this.There was zero care or concern with my most personal and confidential information. I was clearly concerned and needing to speak with someone but all I received was an unending round of telephone tag when all the while I asked for a specific TIME to speak with someone and only ONE time I was given that and of course no call ever came.The worst part is that I cc'd the owners to let them know what happened but they never responded with an apology or any care. So 18 years of giving my business meant nothing.People need to know what they're dealing with. My new accountant found numerous errors and white out on previous tax returns, so clearly i'll have to find out what to do about that now too.Can you help to direct me? Lastly, I've been way too busy to truly get the word out properly about warning the people on Long Island about this agency (including my friends whose use them) but I will do my best when I have time to dedicate to this and I look forward to any assistance you can give me. They're DISGUSTING people over there!!!Thank you,[redacted] I was actually given a time slot but no call ever came. Talk about feeling like you don't matterno call ever came

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I think this place is unreasonable and definitely not worth of my time or money. I will not use their services. or be subjected as having any of them of accountants. terrible service.