Solution Based Plumbing and Heating, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the business painted a picture that was demeaning to me I don't want anything FREE. I spoke to the business and the business didn't approve of my complaints and I don't carethe business offered to repair the pedestal sink and to bleed my radiatorsI told them nevermind I don't want anything to do with them either.by the WAY my insurance paid every dollar they ask for to do the jobI didn't ask for anything free,I expected the work to last longer than a year
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the business painted a picture that was demeaning to me I don't want anything FREE. I spoke to the business and the business didn't approve of my complaints and I don't carethe business offered to repair the pedestal sink and to bleed my radiatorsI told them nevermind I don't want anything to do with them either.by the WAY my insurance paid every dollar they ask for to do the jobI didn't ask for anything free,I expected the work to last longer than a year
Regards,
*** ***

Tell us why hereIt is a fact that the job was completed on April 23, All approved insurance work pertaining to the customer’s loss had been satisfied at that point, and all payments had been receivedThe radiator in the bath was working last we were there and does require yearly bleedingWe suggest the customer have the system bled.The carpentry sub had the right to change workmen as he saw fit, so long as work was performed in a timely and competent mannerAlthough nothing on the signed contracts dictated a one-year warranty, we made sure to address the implied warranty issues that this customer had regarding any aspect of work performed on this projectWe could not take legal action against the carpentry sub until several requests had been made to rectify its workmanshipThe work was then satisfied, as noted in the previous complaint response.A certificate of satisfaction was signed by the customer stating, “I hereby certify that such repairs and restoration to the subject premises performed by Solution Based Plumbing and Heating, Inchave been satisfactorily completed in a professional and workmanlike manner, and that the portions repaired by Solution Based Plumbing and Heating, Incare in good or better condition than existed prior to the above stated loss.? To the best of my/our knowledge and belief, no problems or complaints exist regarding such repairs.” We have since declined several other service requests for this customer and do not wish to work in her homeShe is difficult and always looking for something for freeThere had been no further issues until now regarding this project, and since the pedestal sink is sensitive to being bumped into we can only conclude that there was accidental damage through wear and tear (as there may be several children in the house)Accidental damage or lack of function due to improper use or care by customer to any fixtures or materials appropriately installed by us shall be the sole responsibility of the customer.? We issued a customer-signed change order, dated 2/26/for the switch from the vanity originally agreed upon to the pedestal sinkThis was a communication by subcontractor to contractorWe do not allow any subcontractor to make decisions on either the customer’s or our behalf, hence the change order protocolWe have not had callbacks in this quantity from any other customer, and consider this an isolated and unfortunate incident

September 15, 2015Dear Revdex.com and *** ***.We have received your notice and are responding to the complaint, as the matter has been resolved.The Customer made contact with us on 411/regarding the problem and we contacted the subcontractor responsible for this portion of the project
immediatelyHe assured it would be taken care of on 413/We heard from the Customer again on 7/16/requesting the problem to be resolvedAgain, we contacted the subcontractor to give him a second chance to correct the problemOn 8/1/the Customer requested the problem be addressed, and we promptly contacted the subcontractorWe informed him that legal action may be taken if we had to contact him againHe has since corrected the problem,The Desired Outcomes Settlement has been satisfied, and the Customer has signed a Certificate of Satisfaction which accompanies this response.By submitting this response, we represent that this a truthful account of our experience with this CustomerWe request that the Revdex.com does not publicly post the complaint and response, as we have dealt with the problem in a lawful manner.Please contact us with any questions regarding this response,Our Best,

Tell us why hereIt is a fact that the job was completed on April 23, 2015. All approved insurance work pertaining to the customer’s loss had been satisfied at that point, and all payments had been received. The radiator in the bath was working last we were there and does require yearly bleeding. We suggest the customer have the system bled.The carpentry sub had the right to change workmen as he saw fit, so long as work was performed in a timely and competent manner. Although nothing on the signed contracts dictated a one-year warranty, we made sure to address the implied warranty issues that this customer had regarding any aspect of work performed on this project. We could not take legal action against the carpentry sub until several requests had been made to rectify its workmanship. The work was then satisfied, as noted in the previous complaint response.A certificate of satisfaction was signed by the customer stating, “I hereby certify that such repairs and restoration to the subject premises performed by Solution Based Plumbing and Heating, Inc. have been satisfactorily completed in a professional and workmanlike manner, and that the portions repaired by Solution Based Plumbing and Heating, Inc. are in good or better condition than existed prior to the above stated loss.  To the best of my/our knowledge and belief, no problems or complaints exist regarding such repairs.” We have since declined several other service requests for this customer and do not wish to work in her home. She is difficult and always looking for something for free. There had been no further issues until now regarding this project, and since the pedestal sink is sensitive to being bumped into we can only conclude that there was accidental damage through wear and tear (as there may be several children in the house). Accidental damage or lack of function due to improper use or care by customer to any fixtures or materials appropriately installed by us shall be the sole responsibility of the customer. We issued a customer-signed change order, dated 2/26/15 for the switch from the vanity originally agreed upon to the pedestal sink. This was a communication by subcontractor to contractor. We do not allow any subcontractor to make decisions on either the customer’s or our behalf, hence the change order protocol. We have not had callbacks in this quantity from any other customer, and consider this an isolated and unfortunate incident.

Great firm. Timely, prepared and honest. Josh and his team are always focused on the task at hand and do not stop until the project or task is completed. I strongly recommend this firm.

September 15, 2015Dear Revdex.com and [redacted].We have received your notice and are responding to the complaint, as the matter has been resolved.The Customer made contact with us on 411/15 regarding the problem and we contacted the subcontractor responsible for this portion of the project...

immediately. He assured it would be taken care of on 413/15. We heard from the Customer again on 7/16/15 requesting the problem to be resolved. Again, we contacted the subcontractor to give him a second chance to correct the problem. On 8/1/15 the Customer requested the problem be addressed, and we promptly contacted the subcontractor. We informed him that legal action may be taken if we had to contact him again. He has since corrected the problem,The Desired Outcomes Settlement has been satisfied, and the Customer has signed a Certificate of Satisfaction which accompanies this response.By submitting this response, we represent that this a truthful account of our experience with this Customer. We request that the Revdex.com does not publicly post the complaint and response, as we have dealt with the problem in a lawful manner.Please contact us with any questions regarding this response,Our Best,