We have received your letter regarding [redacted] ***’s complaint and would like to apologize for what was simply a misunderstanding [redacted] purchased a warranty and it was included in the bank financing and not paid for in cashHe did however put $2,dollars down on his loan to offset the price of the warranty and the effect it would have on his monthly paymentAll bank/finance contracts clearly state that any cancelled policy must have the refunded amount applied to the loan balanceThis is not a Porter Auto Group rule, but rather a bank compliance situationI believe the misunderstanding occurred when [redacted] cancelled the warranty he was told he would get a refund by [redacted] believed it was to come to him when it could only of course be applied to the loan balanceIn essence he did get the full credit of the refund but not in the form of cash We sincerely apologize for any confusion and aggravation this may have caused [redacted] ***Feel free to call me at [redacted] if you need to discuss further [redacted] ***
Customer [redacted]r came to us for the very first time on December 8, 2013 with 76,692 miles on his 2009 Nissan Maxima, v.i.n. [redacted] , with a concern that the Service Engine Soon (SES) light was on sol id. The customer stated that he had no issues with the way the car was...
running, but the light had been on solid for the past month and he wanted us to look into it. We charged him the standard $89.95 diagnostic fee that we would charge any customer that came in with this type of concern. Our technician found two codes stored in the vehicles main computer. The codes we P0014- exhaust valve control magnetic rder Bank 1 and code P0024 - exhaust valve control magnetic rder Bank 2. These two codes will normally come up when the engine is low on oil. The technician then checked the oil level on the vehicle and found it to be 2.25 quarts low. The oil that was left in the vehicle's engine was very thick and very dirty. There were no signs of any oil leaks at that time. The engine in [redacted]'s 2009 Nissan Maxima takes 4.9 quarts of oil when full.
We recommended regular maintenance for the engine; to have the oil changed and set to the proper level. [redacted] approved this work at $340.73. We also gave him a discount, which deducted
$31.28 from his original price. Driving the vehicle too long when low on oil can and does damage these Exhaust Valve Control Magnetic rders. We do not know how long the engine was driven with a low oil level. We do know the oil was very thick (oil should be thin and have a yellowish color when you look at it). The oil was black as it came out of the engine and the engine was 2.25 quarts low on oil. This information was documented on the customer's repair order when he picked up and paid for the vehicle's maintenance. Running this engine low on oil could have damaged one or both of the exhaust valve control magnetic rder s.
The customer came back in on December 16, 2013 with 76,806 miles on his vehicle stating the Service Engine Soon light had come back on. We did not charge him to look at this concern again. Both codes came back up when the technician scanned the system. We properly recommended the replacement of both exhaust valve control magnetic rders for both Bank 1 and Bank 2. The cost for this repair,
parts and labor, total $710.00
We have received your letter regarding [redacted]’s complaint and would like to apologize for what was simply a misunderstanding. [redacted] purchased a warranty and it was included in the bank financing and not paid for in cash. He did however put $2,000 dollars down on his loan to offset the...
price of the warranty and the effect it would have on his monthly payment. All bank/finance contracts clearly state that any cancelled policy must have the refunded amount applied to the loan balance. This is not a Porter Auto Group rule, but rather a bank compliance situation. I believe the misunderstanding occurred when [redacted] cancelled the warranty he was told he would get a refund by [redacted] believed it was to come to him when it could only of course be applied to the loan balance. In essence he did get the full credit of the refund but not in the form of cash.
We sincerely apologize for any confusion and aggravation this may have caused [redacted]. Feel free to call me at [redacted] if you need to discuss further.
[redacted] came in off of Autotrader.com. He saw one of our 2015Nissan Rogues Online advertised for 17,987. [redacted] was informed that was amisprint and after attaining manager approval we honored the price. [redacted]took delivery of his new Rogue from Porter Nissan on June 30th. Please...
let me know if you need anything else from me to resolve this matter. Wehave already resolved everything with [redacted].
We have received your letter regarding [redacted] ***’s complaint and would like to apologize for what was simply a misunderstanding [redacted] purchased a warranty and it was included in the bank financing and not paid for in cashHe did however put $2,dollars down on his loan to offset the price of the warranty and the effect it would have on his monthly paymentAll bank/finance contracts clearly state that any cancelled policy must have the refunded amount applied to the loan balanceThis is not a Porter Auto Group rule, but rather a bank compliance situationI believe the misunderstanding occurred when [redacted] cancelled the warranty he was told he would get a refund by [redacted] believed it was to come to him when it could only of course be applied to the loan balanceIn essence he did get the full credit of the refund but not in the form of cash We sincerely apologize for any confusion and aggravation this may have caused [redacted] ***Feel free to call me at [redacted] if you need to discuss further [redacted] ***
Customer [redacted]r came to us for the very first time on December 8, 2013 with 76,692 miles on his 2009 Nissan Maxima, v.i.n. [redacted] , with a concern that the Service Engine Soon (SES) light was on sol id. The customer stated that he had no issues with the way the car was...
der Bank 1 and code P0024 - exhaust valve control magnetic r
der Bank 2. These two codes will normally come up when the engine is low on oil. The technician then checked the oil level on the vehicle and found it to be 2.25 quarts low. The oil that was left in the vehicle's engine was very thick and very dirty. There were no signs of any oil leaks at that time. The engine in [redacted]'s 2009 Nissan Maxima takes 4.9 quarts of oil when full.
ders. We do not know how long the engine was driven with a low oil level. We do know the oil was very thick (oil should be thin and have a yellowish color when you look at it). The oil was black as it came out of the engine and the engine was 2.25 quarts low on oil. This information was documented on the customer's repair order when he picked up and paid for the vehicle's maintenance. Running this engine low on oil could have damaged one or both of the exhaust valve control magnetic r
der s.
ders for both Bank 1 and Bank 2. The cost for this repair,
running, but the light had been on solid for the past month and he wanted us to look into it. We charged him the standard $89.95 diagnostic fee that we would charge any customer that came in with this type of concern. Our technician found two codes stored in the vehicles main computer. The codes we P0014- exhaust valve control magnetic r
We recommended regular maintenance for the engine; to have the oil changed and set to the proper level. [redacted] approved this work at $340.73. We also gave him a discount, which deducted
$31.28 from his original price. Driving the vehicle too long when low on oil can and does damage these Exhaust Valve Control Magnetic r
The customer came back in on December 16, 2013 with 76,806 miles on his vehicle stating the Service Engine Soon light had come back on. We did not charge him to look at this concern again. Both codes came back up when the technician scanned the system. We properly recommended the replacement of both exhaust valve control magnetic r
parts and labor, total $710.00
We have received your letter regarding [redacted]’s complaint and would like to apologize for what was simply a misunderstanding. [redacted] purchased a warranty and it was included in the bank financing and not paid for in cash. He did however put $2,000 dollars down on his loan to offset the...
price of the warranty and the effect it would have on his monthly payment. All bank/finance contracts clearly state that any cancelled policy must have the refunded amount applied to the loan balance. This is not a Porter Auto Group rule, but rather a bank compliance situation. I believe the misunderstanding occurred when [redacted] cancelled the warranty he was told he would get a refund by [redacted] believed it was to come to him when it could only of course be applied to the loan balance. In essence he did get the full credit of the refund but not in the form of cash.
We sincerely apologize for any confusion and aggravation this may have caused [redacted]. Feel free to call me at [redacted] if you need to discuss further.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] came in off of Autotrader.com. He saw one of our 2015Nissan Rogues Online advertised for 17,987. [redacted] was informed that was amisprint and after attaining manager approval we honored the price. [redacted]took delivery of his new Rogue from Porter Nissan on June 30th. Please...
let me know if you need anything else from me to resolve this matter. Wehave already resolved everything with [redacted].