Per the lease, the furnace filter was to be replaced every days The condition of the filter at the time of the service was well beyond days causing damage to the furnace due to the tenants neglect.The tenant did not identify the stated issues on the mosheet years ago and where
only brought to our attention after the tenant was given notice to leave The tenant was not happy about leavingWe find it interesting he requested to stay weeks before he left even though he was living in a “unhealthy situation”? We have pictures and testimony to support how he left the condition of the unit This complaint is considered closed
I cannot produce any receipt or proof of the purchase of furnace filters. I can produce a picture of the furnace filter left in the apartment by the previous tenant. It is unreasonable to ask for filter receipts, laughable actually. The carpet, the walls, the hard wood floors were a mess when I moved in and I did nothing to improve the situation. I also did nothing to make any of these situations worse but I am not disputing that portion of my deposit. Again, I am going to reiterate my complaints so both you and the is at Solutions for real estate can understand them.I was charged $250 for carpet cleaning and I guarantee the carpets were never cleaned. Within a week of me moving out of the apartment the carpet was removed and sitting at the end of the driveway. The carpet was old and torn when I moved in and Solutions for Real Estate knows this. I did not receive an invoice only a charge on the final bill. I cannot produce an invoice I never had access to but I also guarantee Solutions for Real Estate can produce the invoice because of their dishonesty in this affair. I want my $250 back because I was charged for something that never happened. I can produce e-mail after e-mail to Jamie describing the urine smell in the carpet from the time I moved in to the time I moved out. The Air Conditioning unit stopped working and without even inspecting the furnace filter the repairman told me I would have to pay for the repair as I caused it. My furnace filter was not that dirty. The Air Conditioning unit is old and needed repair. I asked for a detailed invoice on the repair and all I got was a BS explanation as to why I was at fault for the repair. Based on the filter I removed when I moved in the furnace, neither the owner nor his realtor looked at the filter as it was caked with dirt and debris. Property values are down and he stands to lose a lot of money on the sale of the unit and is taking advantage of me. Again, I asked repeatedly for the AC invoice and Jamie stone-walled my attempts to get the actual invoice each time I asked for it. It was too inconvenient to obtain and I was a distraction from her important work in the office. I want my $296 back.I asked to have my tub enclosure checked for Black Mold. I was getting black mold on shampoo containers and under the enclosure. l still have one I can provide with the black mold on it. Instead of checking for black mold the person doing the checking did a thorough cleaning of the tub enclosure with Mildew killer. I did not ask for them to clean my tub I asked them to check for Black Mold. I was then told there was no black mold and I charged for the cleaning on my next monthly bill. I did not receive an invoice for the work done I was forced to relinquish the money from my rental payment. The charge was $100 for the cleaning. This was a blatant attempt to cover up the black mold problem. I worked in Restoration and have training in Black Mold and the correct mitigation procedures. They were not followed. My proof of this is I filed a complaint with Jamie about the return of the Black Mold about 3 weeks after the tub was cleaned with Mildew remover. Further proof of Solution for Real Estate cover-up is the fact they replaced the tub enclosure with tile before putting the apartment on the market. I was charged $100 without an invoice. I want this money back. Lastly on the final bill I sent you regarding the water bill, I was again charged $200 to have the tub cleaned as part of the overall cleaning of the apartment. And yet the tub enclosure was replaced with tile as shown in the Zillow listing available through Solutions for Real Estate marketing materials. I assume the portion of the tub cleaning to mimic the previous egregious total of $100. I want this money refunded to me as well. I find it interesting that you want me to provide receipts in your last e-mail when I repeatedly asked for invoices and information from Solutions and they repeatedly denied me any information. Seems like they had a lot to hide. I need proof from them that they did indeed pay the final water bill from deposit money or this is going to get nasty in a hurry. I acted throughout the term of the lease in good faith. I messed up the screen and knew I would get dinged but the above stuff is crap and a way for them to save money on a losing investment at the expense of an honest tenant. I have sent a complaint on their company to the Attorney General. I want my $746 and until I get it this dispute remains open.
Attached is the lease stating if the tenant is negligent
(and we use furnace filter as example), the tenant shall pay for repair
immediately. The repair was made over months ago and the owner was kind
enough to not charge any late fees due to this outstanding balance
After the tenant was notified of the owner not renewing the lease, the tenant
called in a work order for "mold" in the bathroom and a leak in the Laundry
room. Our sub-contractor was able to
clean the mildew with cleaner and could not duplicate a leak in the laundry room. The owner should not incur these expenses for
the tenant's negligence for not running the bathroom fan or repairs
As you can see from the attached pictures, the tenant could
have been charged for more based on the condition he left the property (i.e
dirty, stain on walls, torn carpet, ripped screen, etc.). Whether or not a property is being market
for sale doesn't dismiss the tenant's obligations (per the lease) to leave a
property in this condition. After discussions
with the owner regarding charges to the tenant, the owner decided not to pursue
all chargeable fees Some of the carpet
was in such bad shape after further inspection the owner decided to replace.
Thank you for this opportunity
Please view the attached City of Columbus Water Bill and the list of charges on my move out sheet. Funny how Solutions for Real estate does not practice what they preach. The apartment was a wreck when I moved in and I am being charged for things that should have been done prior to moving into the apartment. Interestingly, I am not disputing claims made in the most recent respond except that the carpet was crap when I moved in and it was not steam cleaned it was replaced when I moved out. I have neighbors that can attest to that fact. I can also find neighbors who can attest to the fact that the owner knew he was going to sell and therefore directed Solutions for Real estate not to complete maintenance issues on the apartment. The furnace filter was changed during my time in the apartment and in fact the furnace filter in the furnace when I moved in was dirtier than any filter furnace I have ever seen. Solutions for Real estate have pictures of that filter and I left in the apartment on purpose. Interesting that it is not among the pictures included today. This goes to the lack of concern the owner and his realtor had for the apartment in the first place. The air conditioning unit was old and needed repaired, that is not something a new tenet should be responsible for especially since the repairman stated I would be responsible before he even looked at it and checked the furnace filter. I was disgusted by three sets of blinds that were in the apartment and replaced them at my cost. I left the old ones in the closet. Interestingly, they were not photographed either. I want reimbursed for the Air Conditioning bill of $296 and I want reimbursed $250 for the carpet cleaning that obviously never happened. I want reimbursed $100 for the cleaning that I was charged for regarding the black mold issue and since the tub enclosure was replaced I want $100 for the tub cleaning at the time I moved out. The new owner should be given information on the black mold issue and the steps that were taken to remove it. Since I moved just across the street, maybe I can talk to them about it. I also want proof that Solutions for real estate have applied the $201.53 to the water bill as you see on the attached bill. This is a total refund of $746. If arrangements are not made by midnight tonight for the refund and I have proof the water bill was paid I will send this information to the Attorney General of the State of Ohio as the Revdex.com has suggested. I want my $746 and I want it now.My best, Gregg Mumper
The owner has been made aware of the situation. We have made our argument and we are considered done with this matter. Regards,Sincerely,K. Mitchell D[redacted]WWW.S4RE.COMBroker/Owner
Mitch is lying about the what transpired during my stay. The furnace filter was never checked before the conclusion was drawn that it was dirty and caused the problem. In other words, when confronted by the service tech, he told me I would have to pay because I caused the problem even though he had never looked at the filter. The owners realtor admitted to neighbors that they were going to sell and therefore would not spend any extra money to do repairs for me. I asked to have my bathroom checked for black mold and Mitch charged me to have it cleaned., How is that possible. How excited would a tenet be to request service when they know they are going to be charged just to have someone look at the problem. I have e-mail upon e-mail explaining the urine smell from the carpets and the black mold that were sent to Jamie with nothing done. My insistence or lack thereof to have work completed stemmed from the fact I did not have extra money to have them come out and take a look. I was charged $250 for carpet cleaning when the carpets were in fact removed and replaced within a week of me moving out. I also have pictures of the new bathroom tile that replaced the old moldy shower surround and yet I was again charged to have the shower cleaned. Also, the worked my as to make sure that the apartment was move-in ready when I left. They came in to make it ready to put on the market to sell and charged me for it. Mitch and Jamie have acted completely irresponsibly in this circumstance and they are trying to take advantage of someone with out the where with all to sue them as they should be sued in this situation. I am asking for $756 of charges that are egregious and excessive for the circumstances. Until I receive this money this case will remain open. I am sending a letter to the Attorney General and will be interested to know how his office will feel about Mitch taking advantage of a single father on a fixed income, trying to get two kids into college. I was taken advantage of and complained though out my stay and Mitch does not have the guts to talk to an absentee owner to do what's right. It is truly amazing Solutions for Real Estate can remain in business when they lie and distort the truth as they do. I want my $756 that they overcharged my account so I can move forward and put this insidious experience behind me.
Ms. [redacted],We are sorry for your frustration.S4RE made 2 attempts to repair the furnace and we did not charge you for the first attempt. Like many service companies (even the doctors these days), charge for no shows.Your account has been credited $75.Thank you.
Per the lease, the furnace filter was to be replaced every days The condition of the filter at the time of the service was well beyond days causing damage to the furnace due to the tenants neglect.The tenant did not identify the stated issues on the mosheet years ago and where
only brought to our attention after the tenant was given notice to leave The tenant was not happy about leavingWe find it interesting he requested to stay weeks before he left even though he was living in a “unhealthy situation”? We have pictures and testimony to support how he left the condition of the unit This complaint is considered closed
I cannot produce any receipt or proof of the purchase of furnace filters. I can produce a picture of the furnace filter left in the apartment by the previous tenant. It is unreasonable to ask for filter receipts, laughable actually. The carpet, the walls, the hard wood floors were a mess when I moved in and I did nothing to improve the situation. I also did nothing to make any of these situations worse but I am not disputing that portion of my deposit. Again, I am going to reiterate my complaints so both you and the i
s at Solutions for real estate can understand them.I was charged $250 for carpet cleaning and I guarantee the carpets were never cleaned. Within a week of me moving out of the apartment the carpet was removed and sitting at the end of the driveway. The carpet was old and torn when I moved in and Solutions for Real Estate knows this. I did not receive an invoice only a charge on the final bill. I cannot produce an invoice I never had access to but I also guarantee Solutions for Real Estate can produce the invoice because of their dishonesty in this affair. I want my $250 back because I was charged for something that never happened. I can produce e-mail after e-mail to Jamie describing the urine smell in the carpet from the time I moved in to the time I moved out. The Air Conditioning unit stopped working and without even inspecting the furnace filter the repairman told me I would have to pay for the repair as I caused it. My furnace filter was not that dirty. The Air Conditioning unit is old and needed repair. I asked for a detailed invoice on the repair and all I got was a BS explanation as to why I was at fault for the repair. Based on the filter I removed when I moved in the furnace, neither the owner nor his realtor looked at the filter as it was caked with dirt and debris. Property values are down and he stands to lose a lot of money on the sale of the unit and is taking advantage of me. Again, I asked repeatedly for the AC invoice and Jamie stone-walled my attempts to get the actual invoice each time I asked for it. It was too inconvenient to obtain and I was a distraction from her important work in the office. I want my $296 back.I asked to have my tub enclosure checked for Black Mold. I was getting black mold on shampoo containers and under the enclosure. l still have one I can provide with the black mold on it. Instead of checking for black mold the person doing the checking did a thorough cleaning of the tub enclosure with Mildew killer. I did not ask for them to clean my tub I asked them to check for Black Mold. I was then told there was no black mold and I charged for the cleaning on my next monthly bill. I did not receive an invoice for the work done I was forced to relinquish the money from my rental payment. The charge was $100 for the cleaning. This was a blatant attempt to cover up the black mold problem. I worked in Restoration and have training in Black Mold and the correct mitigation procedures. They were not followed. My proof of this is I filed a complaint with Jamie about the return of the Black Mold about 3 weeks after the tub was cleaned with Mildew remover. Further proof of Solution for Real Estate cover-up is the fact they replaced the tub enclosure with tile before putting the apartment on the market. I was charged $100 without an invoice. I want this money back. Lastly on the final bill I sent you regarding the water bill, I was again charged $200 to have the tub cleaned as part of the overall cleaning of the apartment. And yet the tub enclosure was replaced with tile as shown in the Zillow listing available through Solutions for Real Estate marketing materials. I assume the portion of the tub cleaning to mimic the previous egregious total of $100. I want this money refunded to me as well. I find it interesting that you want me to provide receipts in your last e-mail when I repeatedly asked for invoices and information from Solutions and they repeatedly denied me any information. Seems like they had a lot to hide. I need proof from them that they did indeed pay the final water bill from deposit money or this is going to get nasty in a hurry. I acted throughout the term of the lease in good faith. I messed up the screen and knew I would get dinged but the above stuff is crap and a way for them to save money on a losing investment at the expense of an honest tenant. I have sent a complaint on their company to the Attorney General. I want my $746 and until I get it this dispute remains open.
Attached is the lease stating if the tenant is negligent
(and we use furnace filter as example), the tenant shall pay for repair
immediately. The repair was made over months ago and the owner was kind
enough to not charge any late fees due to this outstanding balance
After the tenant was notified of the owner not renewing the lease, the tenant
called in a work order for "mold" in the bathroom and a leak in the Laundry
room. Our sub-contractor was able to
clean the mildew with cleaner and could not duplicate a leak in the laundry room. The owner should not incur these expenses for
the tenant's negligence for not running the bathroom fan or repairs
As you can see from the attached pictures, the tenant could
have been charged for more based on the condition he left the property (i.e
dirty, stain on walls, torn carpet, ripped screen, etc.). Whether or not a property is being market
for sale doesn't dismiss the tenant's obligations (per the lease) to leave a
property in this condition. After discussions
with the owner regarding charges to the tenant, the owner decided not to pursue
all chargeable fees Some of the carpet
was in such bad shape after further inspection the owner decided to replace.
Thank you for this opportunity
Please view the attached City of Columbus Water Bill and the list of charges on my move out sheet. Funny how Solutions for Real estate does not practice what they preach. The apartment was a wreck when I moved in and I am being charged for things that should have been done prior to moving into the apartment. Interestingly, I am not disputing claims made in the most recent respond except that the carpet was crap when I moved in and it was not steam cleaned it was replaced when I moved out. I have neighbors that can attest to that fact. I can also find neighbors who can attest to the fact that the owner knew he was going to sell and therefore directed Solutions for Real estate not to complete maintenance issues on the apartment. The furnace filter was changed during my time in the apartment and in fact the furnace filter in the furnace when I moved in was dirtier than any filter furnace I have ever seen. Solutions for Real estate have pictures of that filter and I left in the apartment on purpose. Interesting that it is not among the pictures included today. This goes to the lack of concern the owner and his realtor had for the apartment in the first place. The air conditioning unit was old and needed repaired, that is not something a new tenet should be responsible for especially since the repairman stated I would be responsible before he even looked at it and checked the furnace filter. I was disgusted by three sets of blinds that were in the apartment and replaced them at my cost. I left the old ones in the closet. Interestingly, they were not photographed either. I want reimbursed for the Air Conditioning bill of $296 and I want reimbursed $250 for the carpet cleaning that obviously never happened. I want reimbursed $100 for the cleaning that I was charged for regarding the black mold issue and since the tub enclosure was replaced I want $100 for the tub cleaning at the time I moved out. The new owner should be given information on the black mold issue and the steps that were taken to remove it. Since I moved just across the street, maybe I can talk to them about it. I also want proof that Solutions for real estate have applied the $201.53 to the water bill as you see on the attached bill. This is a total refund of $746. If arrangements are not made by midnight tonight for the refund and I have proof the water bill was paid I will send this information to the Attorney General of the State of Ohio as the Revdex.com has suggested. I want my $746 and I want it now.My best, Gregg Mumper
The owner has been made aware of the situation. We have made our argument and we are considered done with this matter. Regards,Sincerely,K. Mitchell D[redacted]WWW.S4RE.COMBroker/Owner
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
We did receive the refund at this time. Thank you,
Mitch is lying about the what transpired during my stay. The furnace filter was never checked before the conclusion was drawn that it was dirty and caused the problem. In other words, when confronted by the service tech, he told me I would have to pay because I caused the problem even though he had never looked at the filter. The owners realtor admitted to neighbors that they were going to sell and therefore would not spend any extra money to do repairs for me. I asked to have my bathroom checked for black mold and Mitch charged me to have it cleaned., How is that possible. How excited would a tenet be to request service when they know they are going to be charged just to have someone look at the problem. I have e-mail upon e-mail explaining the urine smell from the carpets and the black mold that were sent to Jamie with nothing done. My insistence or lack thereof to have work completed stemmed from the fact I did not have extra money to have them come out and take a look. I was charged $250 for carpet cleaning when the carpets were in fact removed and replaced within a week of me moving out. I also have pictures of the new bathroom tile that replaced the old moldy shower surround and yet I was again charged to have the shower cleaned. Also, the worked my a
s to make sure that the apartment was move-in ready when I left. They came in to make it ready to put on the market to sell and charged me for it. Mitch and Jamie have acted completely irresponsibly in this circumstance and they are trying to take advantage of someone with out the where with all to sue them as they should be sued in this situation. I am asking for $756 of charges that are egregious and excessive for the circumstances. Until I receive this money this case will remain open. I am sending a letter to the Attorney General and will be interested to know how his office will feel about Mitch taking advantage of a single father on a fixed income, trying to get two kids into college. I was taken advantage of and complained though out my stay and Mitch does not have the guts to talk to an absentee owner to do what's right. It is truly amazing Solutions for Real Estate can remain in business when they lie and distort the truth as they do. I want my $756 that they overcharged my account so I can move forward and put this insidious experience behind me.
Solutions for Real Estate addressed these concerns by the time the original complaint was filed.
Ms. [redacted],We are sorry for your frustration.S4RE made 2 attempts to repair the furnace and we did not charge you for the first attempt. Like many service companies (even the doctors these days), charge for no shows.Your account has been credited $75.Thank you.