SolutionsPRO Reviews (%countItem)
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Address: 929 Fee Fee Rd Ste 203, Maryland Hts, Missouri, United States, 63043-3807
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utilized Solutions Pro for its payroll processing from October 1, 2017 to May 30, 2019. On May 30, 2019, Solutions Pro refused to process payroll that was submitted at 2pm for the next day payroll. Per our agreement, there is normally a $50 fee for late processing of payroll not submitted within 1 week prior to payroll disbursement. *** has provided a 30 day notice of agreement termination with Solutions Pro. Solutions Pro has added an addendum to the agreement noting that the 30 day notice was not required. They would cease further processing of payrolls. *** agrees to such. Solutions Pro has received monies for all services per the agreement. *** would like a copy of the records submitted on the behalf of ***. Solutions Pro must provide access to these records. *** has refused to allow us access to the records or provide a copy. *** has stated that she will for a fee provide this proof. There is no fee noted in our agreement. Nor has the information sent been inclusive of all needed information or requested information. Information has been sent but is inaccessible due to a security code noted on the file. *** has refused to provide this access. The information she has stated she has sent, does not included all of the requested information.
Thank you for allowing me the opportunity to respond to *** complaint. *** hired SolutionsPRO to assist it with various payroll services for both its consumer direct services and in-home care services. Those services involve *** sending over its payroll to SolutionsPRO for processing. *** have been using SolutionsPRO since October of 2017 and a problem arose on Thursday, May 30, 2019. SolutionsPRO has made every attempt to resolve the problem before and after the complaint made by *** to Revdex.com. First, the problem arose because *** sent its payroll to SolutionsPRO less than 24 hours before it was due.
According to the contract *** is supposed to send SolutionsPRO its payroll by 12:00 pm on May 25th, 2019 for processing by May 31st, 2019. *** sent its May 31st, 2019 payroll on May 30th, 2019 at 2:11 pm with over 100 employees to be processed. SolutionsPRO called *** on May 30th, 2019 at 3:12 pm to let it know that payroll could not be processed that day for payroll tomorrow. *** requested copies of its own employees’ filing status because they were not easily accessible and direct deposit information from SolutionsPRO in order to process the payroll itself. SolutionsPRO informed *** that it also did not have an easily accessible way to provide all of the employees withholding information but that it would attempt to see if it could find a report that would provide that information. SolutionsPRO also informed *** that it would send the direct deposit information. As promised, SolutionsPRO emailed *** on May 30th, 2019 at 4:01 PM with the employees’ filing information and at 4:47 pm with the deposit information. On June 3rd, 2019 at 3:02 pm, *** emailed SolutionsPRO stating that SolutionsPRO owed it for the late payroll processing fees of $750. However, it should be noted that SolutionsPRO never said it would not process *** payroll. In fact, in an email on May 31st, 2019 after *** terminated SolutionsPRO’s services, SolutionsPRO was still waiting for confirmation on whether or not it was to process the 5/31 payroll. Furthermore, in the phone call on May 30th, 2019, *** informed SolutionsPRO that it would be filing the payroll itself. Regardless of who was going to file the payroll, due to the untimeliness of *** the payroll would have been processed late and incurred the fees through no fault of SolutionsPRO.
*** sent termination of service letters to SolutionsPRO on May 30th, 2019 at 11:34 PM. In an email on May 31st, 2019 at 2:27 PM, SolutionsPRO has agreed to waive the 30-day notice requirement and accepted *** termination of services effective May 30th, 2019. In its email SolutionsPRO asked *** to confirm whether or not it was to process the 5/31 payroll or if the 5/15 payroll would be the last payroll processed through it. *** confirmed that it would complete the 5/31 payroll and 5/15 payroll would be last processed through SolutionsPRO. SolutionsPRO agrees.
SolutionsPRO understands that it is required to provide *** with a complete copy of its file. SolutionsPRO has sent all reports and records to *** on a regular basis. *** has complained that information is inaccessible. The truth is that the service SolutionsPRO used to send the highly sensitive information has a safety mechanism that automatically expires the link after 90 days. *** could not access it because it was outside that window. In addition, as indicated above SolutionsPRO did, in fact, send the requested documents so the 5/31 payroll could be completed. While several of the documents are already in the possession of ***, SolutionsPRO will prepare a complete copy of the file for pick up by *** no later than 3PM on Friday, June 7th, 2019.
Furthermore, SolutionsPRO acknowledges that it owes *** the money it has received per the agreement. Payment will be with the complete file for pick up.
In conclusion, SolutionsPRO firmly believes the complaint by *** is unfounded and fully intends to resolve this matter amicably.
SolutionsPRO is the best choice for payroll processing in the area! They are professional, timely and informative. They have my full trust and confidence with all my payroll needs.
Wow! We truly appreciate such kind words you have spoken about our establishment. We are grateful. Thank you and we look forward to doing business with you going forward.