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Solvang Cigars Tobacco & Accessories

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Reviews Solvang Cigars Tobacco & Accessories

Solvang Cigars Tobacco & Accessories Reviews (2)

I’ll respond to the false claim on my shop, I would say I was very nice to the couple who wanted to return a working item for a refund. First of all, the item is in working conditions and it smoke fine, but the messed up the setting and the screen doesn’t show anything on it so I offered to exchange...

it with a different model with the same value, but instead working it out they start threatening me with the police, I said go ahead but they didn’t get there way because I am willing to do my part to exchange the item and the police weren’t able to help them with this issue, then they took it to a different level to hurt my business through the Revdex.com. I am a fair guy and I offered exchange the item but they wanted to pick up a fight not to work it out.

Complaint: 11590271
I am rejecting this response because:
When I saw the respond of the business.I am very angry with the business.I am pregant, My husband and I drove 4hours from La to Solvang to solve the problem.He refused,and his attitude was different with the day we bought the item.He is rude and said discriminate sentences.(He said you are Chinese,we are now in USA,not in China....so he can not refund)When we bought the item he guarantee again and again,if the item has any problem he will give us the refund. 7/21/2016,we bought the item,7/22/2016 as he said we charge the buttery and first we use the item, we just turn on the item,and didn't do anything but the item's screen is not light up.This item has it problems.Then we called him,told him the problem,he said he will contact the company of the item,then call back to me.I wait for a long time,he didn't call back,then I try to call him again.He admitted the item has the problem. He told me to contact the company to solve the problem by myself. I'm not satisfied with his answer. I paid $300 bought  item it has problem,and his guarantee wasn't truth.So I am disappointed with the item and I can not trust him any more.That's why I am insiste on return the item and got the refund.7/22/2016 about 5:30pm we arrived the shop to solve the problem,his attitude was rude we are the tourists we were helpless.Then we went to the police station wanted to got help.The policeman suggest us if the business don't solve the problem we can go to the small claim court .We leave Solvang very helpless. He didn't contact us after we leave until I complaint the bussiness on Revdex.com. After few days  8/2/2016,the bussiness send the message to me. At first I think he will solve the problem ,but his messages was full of threaten and accuse. I will send all the message on this E-mail.Perhaps he will wend the message either. I guarantee the message I send is the most completely.If it is possible to see the CCTV in his shop can prove all the things.  his reply to Revdex.com is not the truth.
Regards,
J[redacted]

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Address: 441 Alisal Road C, Solvang, California, United States, 93463

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