Some Guy's Car Wash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business failed to inform the customer of the restrictions when purchasing the voucher that they will not be able to redeem on a busy dayThis is unacceptableOn the other hand they took her car and parked it on the side and ignored her request to let her take the car outShe was told to wait till the line is emptyThe line stretched outside the lot on the roadThen she was directed to go inside and speak to the management where the management informed her she has to pay for a washTheir actions forced the customer to buy a wash to get the car out.This is an illegal practice, and I want the consumers to be aware of this practiceIf she wouldn't have called me I would not have taken this action and it is highly likely there are several consumers forced to buy a wash in a similar wayI am not going to remove the feedback on *** or retract my complaint on Revdex.comI will be reaching out to other agenciesGood day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer purchased a buy one get one 50% off package and was given of those washes on the day of purchase The next day the customers girlfriend came to redeem the voucherUnder circumstances this would not be a problemUnfortunately on this day we had some staffing issues and
were not able to do our top washes We explained to customer that she could use the voucher any other time just not that dayShe agreed and paid for a lesser wash, keeping her voucher Shortly after her car was finished we received a call from the boyfriend saying we forced his girlfriend to buy a wash We certainly do not agree with that however we promptly and immediately refunded her money Shortly after this customer left we received an online complaint that was absolutely overstated and like this complaint filed by a person who was not even present at the time We would gladly refund his initial cost even after we have now washed his car on occasions. Our only conditions would be he remove the online complaint on *** and withdraw complaint with Revdex.com Also the voucher would need to be redeemed.Please do not hesitate to call for any further clarification.Thanks, *** ***Some Guys Car Wash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The car wash caused the damageIf they continue to deny and not provide reimbursement (the repair will cost $350), I will have no choice but to file a claim against them in small claims court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This will be done 1st the in the morning.

*** *** came to the car wash on March *** The damage to his car had very obviously happened somewhere elseThere is no equipment even capable of the damage claimed and paint from a previous car accident
surrounded the damaged area
It is extremely common to notice damages after a car is cleanedUnfortunately sometimes when a customer notices damage for the first time they automatically blame the car wash
After trying to explain to *** *** that this damage physically could not have happened at the car wash he became irate and began screaming and yellingI asked him numerous times to stop shouting and threatening meHe then called the police and left before they came
In no way did anyone ever threaten to punch *** *** even though he was making similar threats himself
We certainly understand how frustrating it can be when you find damage on your car however you shouldn't just blame any business you happen to be at when you notice
I believe this customer actually thinks this damage was caused by the car wash
It just wasn't
Thank You
*** ***

We would be glad to refund this customer her moneyWe absolutely have terms and conditions on BOGOs Unfortunately the computer is not capable of putting on the receiptAs the only condition we ask that the malicious on-line reviews be removed and agreed to not put up again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We would be glad to refund this customer her moneyWe absolutely have terms and conditions on BOGOs Unfortunately the computer is not capable of putting on the receiptAs the only condition we ask that the malicious on-line reviews be removed and agreed to not put up again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the businujs in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Still waiting to see the refund in my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Not retracting complaints.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As per our previous answer, we will gladly refund this customers money as long as he returns the voucher so that it may not be used in the future and removes his complaint on *** and with the Revdex.com

Revdex.com:
I have reviewed the response made by the businujs in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Still waiting to see the refund in my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This will be done 1st the in the morning