Dear[redacted],
We have reviewed your Revdex.com complaint and apologize for any inconvenience.
The Sephora Gift Card should be treated as cash and cannot be replaced if lost, stolen, or used without authorization.
Thank you for your patience and understanding.
Regards,
Sephora Client Services
We have reviewed your Revdex.com complaint and sincerely apologize for the confusion surrounding your Play! subscription.
The cutoff date to receive our [redacted] Play! Box was [redacted] 15th, [redacted]. It appears your subscription was created [redacted] 16th, [redacted] which would...
have ensured you would receive our [redacted] Play! Box. Please rest assured, you were not charged for the [redacted] Play! Box.
At this time, we have confirmed you cancelled your Play! subscription as of [redacted] 3, [redacted].
If you would like to re-enroll please visit the following link: http://www.sephora.com/play-subscription-P396286?icid2=play_lp_top_subscribe_box...⇄ />
We thank you for your patience and understanding, and hope you will give us the chance to show you the kind of experience with strive to provide all our valued clients.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. And I really hope this doesnt happen again or to another person.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/11/20) */
Dear [redacted],
We sincerely apologize that there have been delays with processing your returns.
We have reviewed your Revdex.com complaint and would like to research the matter further.
At this time, we do not have an existing account with the...
email address provided.
Please provide your registered email address and/or Beauty Insider card number to [redacted]@sephora.com so that we may further research your returns.
Best regards,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm unable to call in and have called previously many times on this. I'm medically recovering from medical issues at this tie,chit would like to have this handled please. I was last told the $75 gift card would be mailed to me but I still don't have it
I'm not registered nor have I ever been for the beauty insider or and club like that. Here is the original purchase details though for you
Please mail my gift card to me as promised for all this trouble
CHKCARDSEPHORA.COM 877-SEPHORA CA
05/26/2015
$236.90
Final Business Response /* (4000, 9, 2015/11/24) */
Dear [redacted],
We would like to research the matter further. We regret that with the information provided we were unable to locate your purchase.
If the items were ordered online, please provide your order number. If the items were purchased in store, please provide the receipt information.
If you would like to submit photos of your receipt, we invite you to send them to [redacted]@sephora.com.
We hope to resolve this return for you soon!
Best,
Sephora Client Services
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your corporate office was to have this issued already. They advised they located my informtion. I returned everything to you eighth receipt via mail and I have now credit still for these returned items. I provided the credit card transaction receipt from purchase
Please have this handled
Thank you
Dear [redacted],
We appreciate the feedback that you have provided us with in regard to your missing [redacted] bag, and we are sorry to hear about your experience. We have requested that this information be forwarded again to the store and they will review the information provided.
Thank you for your patience.Sincerely,Sephora Client Services
We have reviewed your Revdex.com complaint and are very sorry for this experience.
Our Distribution Center has been experiencing a slight delay and we apologize that your order not only arrived later than expected, but also contained the incorrect items.
In...
reviewing your account, we have confirmed that the correct items are being shipped to you. We regret that the sample you had hoped to try is out of stock, but invite you to request a sample to take home during your next visit to your local Sephora store.
As an apology for this experience, we have added an online store credit in the amount of $** to your Sephora account. This credit never expires, and will automatically apply towards your next online order. We know you have many options to choose from, and thank you for choosing to shop with Sephora.
Initial Business Response /* (1000, 5, 2016/02/01) */
Dear [redacted],
We have reviewed your Revdex.com complaint and sincerely apologize for the difficulties you have experienced with the Gift Card purchased on 1/9/2016.
We would like to research the Gift Card further. Please email a photo/copy of...
your receipt to [redacted]@sephora.com so that our Beauty Concierge Team may assist you further.
We have added 250 points to your Beauty Bank for the inconvenience. These points never expire and may be redeemed with a future purchase online or in store.
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients.
Best,
Sephora Client Services
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is not really resolved this way but it seems like I don't have a choice
We have reviewed your Revdex.com complaint and apologize for this frustrating experience.
Per the notes on your order #[redacted], you claim to have returned the following items: Drunk Elephant T.L.C. Sukari Babyfacial™, SEPHORA COLLECTION Bounce: Small Round Thermal...
Ceramic Brush, Son & Park Beauty Water, Anastasia Beverly Hills Brow Wiz Chocolate, Anastasia Beverly Hills Brow Wiz Caramel, and Anastasia Beverly Hills Brow Wiz Medium Brown. We have refunded you for these items to the original form of payment.
Per our return policy, we will accept new or gently used items. We were unable to refund you in full for your order #[redacted] as our Distribution Center confirmed that the items returned were completely empty. We can confirm however, that a supervisor was able to refund you for the ghd Curve Creative Curl Wand to your original form of payment.
Upon review, a dispute was filed with your financial institution in regards to your order #[redacted]. Until this dispute has been closed and/or settled, we are unable to take any action with this order. We appreciate your understanding.
Initial Business Response /* (1000, 15, 2015/09/30) */
According to our retail stores, this client has submitted several, similar claims and requests to our retail locations across the country. Unfortunately, we are unable to rectify this issue on our end.
Dear[redacted],
We have reviewed your Revdex.com complaint and apologize for any inconvenience.
The Sephora Gift Card should be treated as cash and cannot be replaced if lost, stolen, or used without authorization.
Thank you for your patience and understanding.
Regards,
Sephora Client Services
Dear [redacted],
We have reviewed your Revdex.com complaint and sincerely apologize for the confusion surrounding your Play! subscription.
The cutoff date to receive our [redacted] Play! Box was [redacted] 15th, [redacted]. It appears your subscription was created [redacted] 16th, [redacted] which would...
have ensured you would receive our [redacted] Play! Box. Please rest assured, you were not charged for the [redacted] Play! Box.
At this time, we have confirmed you cancelled your Play! subscription as of [redacted] 3, [redacted].
If you would like to re-enroll please visit the following link: http://www.sephora.com/play-subscription-P396286?icid2=play_lp_top_subscribe_box...⇄ />
We thank you for your patience and understanding, and hope you will give us the chance to show you the kind of experience with strive to provide all our valued clients.
Best regards,
Sephora Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. And I really hope this doesnt happen again or to another person.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/11/20) */
Dear [redacted],
We sincerely apologize that there have been delays with processing your returns.
We have reviewed your Revdex.com complaint and would like to research the matter further.
At this time, we do not have an existing account with the...
email address provided.
Please provide your registered email address and/or Beauty Insider card number to [redacted]@sephora.com so that we may further research your returns.
Best regards,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm unable to call in and have called previously many times on this. I'm medically recovering from medical issues at this tie,chit would like to have this handled please. I was last told the $75 gift card would be mailed to me but I still don't have it
I'm not registered nor have I ever been for the beauty insider or and club like that. Here is the original purchase details though for you
Please mail my gift card to me as promised for all this trouble
CHKCARDSEPHORA.COM 877-SEPHORA CA
05/26/2015
$236.90
Final Business Response /* (4000, 9, 2015/11/24) */
Dear [redacted],
We would like to research the matter further. We regret that with the information provided we were unable to locate your purchase.
If the items were ordered online, please provide your order number. If the items were purchased in store, please provide the receipt information.
If you would like to submit photos of your receipt, we invite you to send them to [redacted]@sephora.com.
We hope to resolve this return for you soon!
Best,
Sephora Client Services
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your corporate office was to have this issued already. They advised they located my informtion. I returned everything to you eighth receipt via mail and I have now credit still for these returned items. I provided the credit card transaction receipt from purchase
Please have this handled
Thank you
Dear [redacted],
We appreciate the feedback that you have provided us with in regard to your missing [redacted] bag, and we are sorry to hear about your experience. We have requested that this information be forwarded again to the store and they will review the information provided.
Thank you for your patience.Sincerely,Sephora Client Services
Dear [redacted]
We have reviewed your Revdex.com complaint and are very sorry for this experience.
Our Distribution Center has been experiencing a slight delay and we apologize that your order not only arrived later than expected, but also contained the incorrect items.
In...
reviewing your account, we have confirmed that the correct items are being shipped to you. We regret that the sample you had hoped to try is out of stock, but invite you to request a sample to take home during your next visit to your local Sephora store.
As an apology for this experience, we have added an online store credit in the amount of $** to your Sephora account. This credit never expires, and will automatically apply towards your next online order. We know you have many options to choose from, and thank you for choosing to shop with Sephora.
Best regards,
Sephora Client Services
Initial Business Response /* (1000, 5, 2016/02/01) */
Dear [redacted],
We have reviewed your Revdex.com complaint and sincerely apologize for the difficulties you have experienced with the Gift Card purchased on 1/9/2016.
We would like to research the Gift Card further. Please email a photo/copy of...
your receipt to [redacted]@sephora.com so that our Beauty Concierge Team may assist you further.
We have added 250 points to your Beauty Bank for the inconvenience. These points never expire and may be redeemed with a future purchase online or in store.
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients.
Best,
Sephora Client Services
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is not really resolved this way but it seems like I don't have a choice
Dear Ms. Lee,
We have reviewed your Revdex.com complaint and apologize for this frustrating experience.
Per the notes on your order #[redacted], you claim to have returned the following items: Drunk Elephant T.L.C. Sukari Babyfacial™, SEPHORA COLLECTION Bounce: Small Round Thermal...
Ceramic Brush, Son & Park Beauty Water, Anastasia Beverly Hills Brow Wiz Chocolate, Anastasia Beverly Hills Brow Wiz Caramel, and Anastasia Beverly Hills Brow Wiz Medium Brown. We have refunded you for these items to the original form of payment.
Per our return policy, we will accept new or gently used items. We were unable to refund you in full for your order #[redacted] as our Distribution Center confirmed that the items returned were completely empty. We can confirm however, that a supervisor was able to refund you for the ghd Curve Creative Curl Wand to your original form of payment.
Upon review, a dispute was filed with your financial institution in regards to your order #[redacted]. Until this dispute has been closed and/or settled, we are unable to take any action with this order. We appreciate your understanding.
Warm regards,
Sephora Client Services
Initial Business Response /* (1000, 15, 2015/09/30) */
According to our retail stores, this client has submitted several, similar claims and requests to our retail locations across the country. Unfortunately, we are unable to rectify this issue on our end.