somerset hospital

Re: Complaint ID #[redacted] To Whom It May Concern:This letter is in follto the complaint captioned above filed by one of our patientsWhile I would certainly like to provide details of the events that occurred during his visit to Somerset Hospital, as a healthcare facility and furthermore governed by the HIPAA guidelines, we do not feel it is appropriate to reveal any details of his visit to our facility.The dates provided by the complainant do not match any date of serviceHowever, reviewing the existing accounts, we recognize which account he is referring to in his complaint.As you indicated in your letter, there are two sides to every dispute and we would welcome the complainant to contact our facility directlyWe have documented eight (8) attempts to reach him by phone prior to receiving this correspondence.If I can be of any further assistance, please feel free to contact me at ###-###-####[redacted] V.P.Administrative Services and Patient Safety

Re: Complaint ID #1[redacted]To Whom It May Concern:This letter is in follow-up to the complaint captioned above filed by one of our patients. While I would certainly like to provide details of the events that occurred during his visit to Somerset Hospital, as a healthcare facility and furthermore...

governed by the HIPAA guidelines, we do not feel it is appropriate to reveal any details of his visit to our facility.The dates provided by the complainant do not match any date of service. However, reviewing the existing accounts, we recognize which account he is referring to in his complaint.As you indicated in your letter, there are two sides to every dispute and we would welcome the complainant to contact our facility directly. We have documented eight (8) attempts to reach him by phone prior to receiving this correspondence.If I can be of any further assistance, please feel free to contact me at ###-###-####.[redacted] V.P.Administrative Services and Patient Safety

Re: Complaint ID #1[redacted]To Whom It May Concern:This letter is in follow-up to the complaint captioned above filed by one of our patients. While I would certainly like...

to provide details of the events that occurred during his visit to Somerset Hospital, as a healthcare facility and furthermore governed by the HIPAA guidelines, we do not feel it is appropriate to reveal any details of his visit to our facility.The dates provided by the complainant do not match any date of service. However, reviewing the existing accounts, we recognize which account he is referring to in his complaint.As you indicated in your letter, there are two sides to every dispute and we would welcome the complainant to contact our facility directly. We have documented eight (8) attempts to reach him by phone prior to receiving this correspondence.If I can be of any further assistance, please feel free to contact me at ###-###-####.[redacted] V.P.Administrative Services and Patient Safety

Review: Went into emergency room in severe sciatic pain because the treatment a chiropractor had given didn't help.Was waiting 3 hrs. before ANYONE came in my little nook and asked how I was doing. And I exclaimed I have not even been seen yet and in severe pain.So a half hour later or so the nurse came back in and gave me a shot in which had no affect. and brought me to get x-rays. came back from x-rays and was put into a different nook. Waited another 45 min. then got extremely disgusted and left. Then went to Johnstown hospital and was in and out with relief in an hour and a half.And I didn't have to get one single x-raDesired Settlement: Because their was no quality in service and went to another hospital that didn't take a single x-ray. I feel their was NO services rendered in which their should be NO out standing moneys owed to the organization that is ready to turn this matter over to a collection agency.

Business

Response:

Re: Complaint ID #1[redacted]To Whom It May Concern:This letter is in follow-up to the complaint captioned above filed by one of our patients. While I would certainly like to provide details of the events that occurred during his visit to Somerset Hospital, as a healthcare facility and furthermore governed by the HIPAA guidelines, we do not feel it is appropriate to reveal any details of his visit to our facility.The dates provided by the complainant do not match any date of service. However, reviewing the existing accounts, we recognize which account he is referring to in his complaint.As you indicated in your letter, there are two sides to every dispute and we would welcome the complainant to contact our facility directly. We have documented eight (8) attempts to reach him by phone prior to receiving this correspondence.If I can be of any further assistance, please feel free to contact me at ###-###-####.[redacted] V.P.Administrative Services and Patient Safety