Somerset Tours & Travel, Ltd.

On June 1, I asked a representative of Somerset Tours and Travel to cancel a hotel reservation for a trip. She tried canceling through the hotel but made the reservation through Trip.com. She said she canceled with the hotel but could not provide a cancellation number. On July 1, I sent her an email with a copy of the reservation she made which was done through Trip.com. It included a booking number: 22513141892. On July 1, she replied this is perfect. On July 20, I emailed her asking about the refund as I had not heard back from her. On July 22, I contacted Trip.com regarding this matter. They told me they did not receive a cancellation request. They even tried to negotiate with the supplier but Trip.com could not get a refund because the booking was not cancelled in their system. On July 22, I contacted the hotel. They said the reservation was made through a website, which was not their own, and the payment was also made to that website and not directly to them. So they are not able to issue a refund. The representative may have contacted the hotel to cancel the room reservation, but she did not make the reservation through the hotel. Even after I sent her the confirmation email from Trip.com, where the reservation was made, she did not bother to contact them to cancel the reservation. And, while the representative may not have made a commission on this hotel room (as she mentioned in her email) she did make a commission on two 10 day tours. I feel the representative was negligent and I am requesting the $222.27 from Somerset Tours and Travel. Please note their current address above. Attached is an email from the hotel and my credit card statement showing payment to Trip. I also have additional emails to and from the representative. Thank you.