Something More

I am sorry to learn of [redacted] 's dissatisfaction with my services as we fulfilled all obligations as outlined in her contractAttached is a copy of her signed contract indicating she agreed to the no refund clauseRegarding her claim that we had no compatible matches for her, she was given a description ahead of time prior to any introduction being scheduled, and per the contract client is solely responsible for approving the matchShe was not forced to go out with anyoneIf she thought the match wasn't right for her, she could have declined the introduction 2, Regarding her claim that we did not have enough compatible matches for her, her contract started 9/9/and expired 3/9/During that month time frame, [redacted] received introductions when only were promised demonstrating we had plenty of appropriate matches for her to approve as well our commitment to satisfying [redacted] 's relationship goalsI did my best to match her criterion considering she wrote she was flexible on many criterion on her profile which she filled out herself The contract states there are no refunds in both section and section The contract states there are no warranties regarding matches in section Disclaimer of Warranties Client understands that the nature of Services being performed is such that there are innumerable reasons for Client to be dissatisfied with a Candidate or Introduction provided by Company Client is solely responsible for agreeing to meet Candidates presented by Company for Introductions and for the outcome of all Introductions arranged, and understands that the performance of Company’s Service is deemed satisfied upon such Introductions During my initial meeting with [redacted] , she had ample time to review the contract (attached) and even initialed each paragraph indicating she understood the terns and conditions of the agreementIf she had any questions or concerns she was free to address those at that time [redacted] is an attorney herself so one would surmise she is very skilled at reading contractsOn a side note, she paid $not $4k

Receiving ***’s complaint is very disappointing as I have always had satisfied clients It is especially disappointing considering that [redacted] had her lawyer send me a demand letter (attached) accusing me of fraud about these same issues last month and now she is trying to use the Revdex.com too All I tried to do was give [redacted] the level of service that I understood she wanted She told me she traveled a lot and that she had men she was interested in that she found on her ownSo looking at my membership options, she chose the President’s Level which lets Clients put their membership on hold while they travel or in ***’s case, dated around outside of my service [redacted] put her membership on hold then came back when she was done dating around I would think that if cost was an issue for ***, she would have told me And if cost was an issue, I wouldn’t think she would have chose the higher cost membership ($7K)instead of the less expensive one ($3K) But the higher cost memberships are the only ones that allow clients to put their membership on hold, so that’s what she chose I just don’t understand why how much everybody else pays is so important to *** And I never knew that was important to her until she stopped using my service What matches pay and what members pay and what anybody else pays is just not important because everybody is looking for something different so they pay different amounts For example, I offer image consulting, coaching, etc as part of my matchmaking packages, but some people don’t want all that So they don’t pay for the bells and whistles [redacted] told me she wanted all of that, so I coached her and did image consulting and found matches for her too And she paid the higher fee for all of that What’s important is that everyone who gets matched or is a member promises that they are using my service to find a long term relationship That’s in the contract My contract doesn’t say that I’ll only match you with people who pay me or that everyone will pay the same amount I’m not an online dating database I’m a matchmaker I don’t just match members with other members of my service anyway I search outside my members for matches for them And of course, people who aren’t members of my service don’t pay me Maybe if [redacted] had told me her worries about being taken advantage of by men, or told me that she only wanted to be matched with people who paid at her membership level, I could have only matched her with members who paid at her membership level or higher And I could still do that But I had no idea before she told me And I never lied to [redacted] about anything I was upfront with how my business works and tried to be a friend It certainly was never my intent to put [redacted] in an awkward position that could result in her being taken advantage of by men in a financial wayI’m so disappointed that [redacted] doesn’t trust my business and doesn’t want to finish out her contract, but I think her saying she doesn’t want to go forward with me finding her a match actually resolves everything and we can go our separate ways

Complaint: ***
I attempted to protect *** from having this embarrassing
debate on a public forum by sending her a demand letter. However, her lawyer’s response (which she
attached) forced me to pursue this matter with the Revdex.com.
Once again I am totally disappointed in ***’s
response to this situation as she continually misrepresents the facts. (1) She has not always had satisfied clients,
and has been caught lying by others according to submissions on Yelp. (2) She
did not give me the level of service I requested. Instead she misrepresented how her business
works, lied about my options, and then told my date to lie to me. (3) Regarding our initial discussion…I told
her that I HAD traveled a lot for work and would be done traveling soon. That is why I delayed the start of the
membership. I have not traveled for work
since March and can show evidence of that fact.
(4) I also did not mention that I
had men that I found on my own. Why
would I be looking for a service if that were the case? (5) Cost
is not the issue. The issue is that she
lied about my options and gave me the distinct impression that everyone else I
would meet had taken on a similar financial commitment to finding love. (6) I
was not “dating around” when I put my membership on hold. I met someone outside of her service and exclusively
dated him during that time period. (7) She
never explained that she looks for matches outside of her service. And I never felt the need to share my worries
about being taken advantage of because *** assured me that she had plenty of
men in her service of similar financial commitment. (8) After
my date with the original guy that told me he paid nothing I immediately called
*** to tell her how upset I was over that fact…especially because she gave me
the impression everyone was signed up to one of three membership levels. I then gave her a second chance. However, after telling her to not set me up
with anyone in that same situation she proceeded to do just that. Furthermore she told him specifically NOT to
tell me that he did not pay anything.
That blatant deception was the final straw that led me down this path of
requesting reimbursement. (9) The gentlemen who did not pay anything also both
told me that they are in her service…which is counter to her Revdex.com response. Both have had multiple dates via ***.
I am rejecting ***’s Revdex.com response. Her misrepresentation of how her business works
and deceptive business practices caused this situation, and I will continue to
pursue this matter until I receive a full reimbursement of my $contract
value. I appreciate the fact that she brought
up my lawyer’s demand letter as it reminded me to also request reimbursement of
the $worth of legal fees I have incurred due to her continued denial of the
facts. Overall I have submitted personal
emails, a demand letter (attached) and now two write-ups to the Revdex.com regarding this
matter. If *** really cared about
client satisfaction instead of just keeping my money this matter would have
been handled a long time ago
Regards,
*** ***

I am sorry to learn of [redacted]'s dissatisfaction with my services as we fulfilled all obligations as outlined in her contract. Attached is a copy of her signed contract indicating she agreed to the no refund clause. 1. Regarding her claim that we had no compatible matches for her, she was...

given a description ahead of time prior to any introduction being scheduled, and per the contract client is solely responsible for approving the match. She was not forced to go out with anyone. If she thought the match wasn't right for her, she could have declined the introduction.  2, Regarding her claim that we did not have enough compatible matches for her, her contract started 9/9/13 and expired 3/9/14. During that 6 month time frame,  [redacted] received 9 introductions when only 6 were promised demonstrating we had plenty of appropriate matches for her to approve as well our commitment to satisfying [redacted]'s relationship goals. 3. I did my best to match her criterion considering she wrote she was flexible on many criterion on her profile which she filled out herself. 4  The contract states there are no refunds in both section 2 and section 8. 5. The contract states there are no warranties regarding matches in section 7. Disclaimer of Warranties.  Client understands that the nature of Services being performed is such that there are innumerable reasons for Client to be dissatisfied with a Candidate or Introduction provided by Company.  Client is solely responsible for agreeing to meet Candidates presented by Company for Introductions and for the outcome of all Introductions arranged, and understands that the performance of Company’s Service is deemed satisfied upon such Introductions. 6  During my initial meeting with [redacted], she had ample time to review the contract (attached) and even initialed each paragraph indicating she understood the terns and conditions of the agreement. If she had any questions or concerns she was free to address those at that time. [redacted] is an attorney herself so one would surmise she  is very skilled at reading contracts. 7. On a side note, she paid $3510 not $4k.

Receiving [redacted]’s complaint is very disappointing as I have always had satisfied clients.  It is especially disappointing considering that [redacted] had her lawyer send me a demand letter (attached)  accusing me of fraud about these same issues last month and now she is trying to use the...

Revdex.com too.  All I tried to do was give [redacted] the level of service that I understood she wanted.  She told me she traveled a lot and that she had men she was interested in that she found on her own. So looking at my membership options, she chose the President’s Level which lets Clients put their membership on hold while they travel or in [redacted]’s case, dated around outside of my service. [redacted] put her membership on hold then came back when she was done dating around.  I would think that if cost was an issue for [redacted], she would have told me.  And if cost was an issue, I wouldn’t think she would have chose the higher cost membership ($7K)instead of the less expensive one ($3K).  But the higher cost memberships are the only ones that allow clients to put their membership on hold, so that’s what she chose.  I just don’t understand why how much everybody else pays is so important to [redacted].  And I never knew that was important to her until she stopped using my service.  What matches pay and what members pay and what anybody else pays is just not important because everybody is looking for something different so they pay different amounts.  For example, I offer image consulting, coaching, etc as part of my matchmaking packages, but some people don’t want all that.  So they don’t pay for the bells and whistles.  [redacted] told me she wanted all of that, so I coached her and did image consulting and found matches for her too.  And she paid the higher fee for all of that.  What’s important is that everyone who gets matched or is a member promises that they are using my service to find a long term relationship.  That’s in the contract.  My contract doesn’t say that I’ll only match you with people who pay me or that everyone will pay the same amount.  I’m not an online dating database.  I’m a matchmaker.  I don’t just match members with other members of my service anyway.  I search outside my members for matches for them.  And of course, people who aren’t members of my service don’t pay me.  Maybe if [redacted] had told me her worries about being taken advantage of by men, or told me that she only wanted to be matched with people who paid at her membership level, I could have only matched her with members who paid at her membership level or higher.  And I could still do that.  But I had no idea before she told me.   And I never lied to [redacted] about anything.  I was upfront with how my business works and tried to be a friend.  It certainly was never my intent to put [redacted] in an awkward position that could result in her being taken advantage of by men in a financial way. I’m so disappointed that [redacted] doesn’t trust my business and doesn’t want to finish out her contract, but I think her saying she doesn’t want to go forward with me finding her a match actually resolves everything and we can go our separate ways.

[redacted] is a lovely woman and  I am disappointed she is not wanting to continue using my service.  However, I must disagree with her allegation that "misrepresentation of how her business works and deceptive business practices caused this situation" for the following reasons:
 1. During my initial meeting with Ms [redacted], she reviewed the contract (attached) and even initialed each paragraph indicating she understood what to expect. If she had any questions or concerns she was free to address those at that time.  The contract is 5 pages long and clearly explains how my business works. 
2.  She was given a chance to review another document I show all new Clients called  "How Does The Process Work" (attached) in the consultation. 
3. She was not forced to go out with anyone .The contract clearly states that the Client is responsible for final approval of their match prior to being introduced. 
4. She states that she was not offered other memberships yet they are published on my website. I recommended the one that came with complimentary date coaching, image consulting, and being able to put her contract on hold which she took full advantage of all those features.
6. She was told in our initial meeting that my business model is that of an executive search firm meaning we provide a custom search tailored to what they are looking for. I do not match on who is paying what, I focus on compatibility and if she had asked me to do that, I would have said no, that is confidential information. I am sure she wouldn't appreciate me telling all her matches what she paid. 
7. I did my best to match her criterion considering she wrote flexible on most of them. 
7. The contract states there are no refunds.
8. The contract states there are no warranties. 
I would be happy to continue working with Ms [redacted].