I have purchased two vehicles with Brattleboro Subaru and have had problems with bothWhen I purchased my second vehicle, I thought I would give them a chanceI will never purchase another from themI have had my Subaru *** for two weeks and have found a coolant leakThe Sales Manager will not even return my calls
We test drove a car at Brattleboro Subaru on *** *** *** ***, VT today, April 25th,
We told the salesperson specifically that We were not going to buy a car today and, while we were happy to tell them our income/employment details and have him ask his finance person what we could expect from them offer-wiseWe made a big point, repeatedly, that we did NOT want a hard credit inquiry madeWe have been working on improving our credit very hard, and it is extremely important that we do not jeopardize it in any wayWe filled in what was described as a form, NOT an application, and we expected him to ask said finance person so we could have some information to present to our credit union for a counter-offerHe assured us, several times, that he would absolutely not be running an official credit checkHe returned to us with a one page outline of what our payments/final offer would be, based on our informationHe did NOT include a copy of the form we signe
The dealership listed a MGB for sale I submitted a bid via website and traded several e-mails with *** *** Since this was an older car, I requested pictures of the engine and undercarriage (for rust) I am two hours away and hoped to get a deal done then go complete the purchase saving four hours round trip *** *** refused to provide additional pics Here's her e-mail:
"I understand wanting more photos, however due to the high volume of online inquires, that's something delegated to our photographer only The car is absolutely mint, and it is just as clean underneath as it is in visible areas This is something you really need to see in person to appreciate!"
I would have been satisfied with a few pics from a cell phone Didn't think that was a big issue but apparently *** did Here is the transcript from the e-mails we traded:
She started out nice but it went downhill from there: "Good morning and thank you for inquiring online for our MG! I saw your offer of $6,We can't go that low, but we'll do better than $9, This car was originally priced at $11,990, and is being sold on consignment, so it's at the owners discretion what we can let it go for Would you like to set up a time to come see it in person?"
Me: "Even quick cell phone pics would be helpful We're two hours away so the pics would save a trip If everything looked good, I would try to work out a deal and then pick the MGB up."
Her: " I'll be honest, my hesitation comes from your offer of $6,for this car as well as your lack of interest in coming to see it We're far away distance-wise and deal-wise If you're comfortable paying $9,for the car (plus our $documentation fee) and you're going to set an appointment with me for this weekend then I'd feel like we might be getting somewhere here Hopefully you can understand that We're here 8am-5pm tomorrow and 11am-3pm Sunday Do either of those weekend days work for you?"
My response: "They do not I did tell you I was able to go up A few pics didn't seem like a big deal to maybe get a deal moving forward One trip up is more efficient As an aside, I bought my 'Toyota Sequoia via internet and phone negotiations for $35K(ish) with no issues and traveled to New Rochelle NY to pick it up The $doc fee is not mentioned on the eBay listing so why would I even entertain buying for full price and doc fee? I will pass on this one."
I placed two calls to their sales manager today but have yet to get a call back Looked like a great car but due to their poor customer service, I would never buy from them nor recommend Brattleboro missed out on a (seemingly) easy cash sale Guess taking care of customers is not high on their list of priorities I didn't think my requests were unreasonable but she did
I bought a Subaru *** in JulyThey increased the price so we could get financing, they stated we would get second keyWe stopped in at dealership times requesting salesman give us a call because we need the second key, we still have not received a callWe paid a few hundred dollars extra we feel the least this business could do is keep their word getting us a key and return a call to a customer
I have purchased two vehicles with Brattleboro Subaru and have had problems with bothWhen I purchased my second vehicle, I thought I would give them a chanceI will never purchase another from themI have had my Subaru *** for two weeks and have found a coolant leakThe Sales Manager will not even return my calls
We test drove a car at Brattleboro Subaru on *** *** *** ***, VT today, April 25th,
We told the salesperson specifically that We were not going to buy a car today and, while we were happy to tell them our income/employment details and have him ask his finance person what we could expect from them offer-wiseWe made a big point, repeatedly, that we did NOT want a hard credit inquiry madeWe have been working on improving our credit very hard, and it is extremely important that we do not jeopardize it in any wayWe filled in what was described as a form, NOT an application, and we expected him to ask said finance person so we could have some information to present to our credit union for a counter-offerHe assured us, several times, that he would absolutely not be running an official credit checkHe returned to us with a one page outline of what our payments/final offer would be, based on our informationHe did NOT include a copy of the form we signe
The dealership listed a MGB for sale I submitted a bid via website and traded several e-mails with *** *** Since this was an older car, I requested pictures of the engine and undercarriage (for rust) I am two hours away and hoped to get a deal done then go complete the purchase saving four hours round trip *** *** refused to provide additional pics Here's her e-mail:
"I understand wanting more photos, however due to the high volume of online inquires, that's something delegated to our photographer only The car is absolutely mint, and it is just as clean underneath as it is in visible areas This is something you really need to see in person to appreciate!"
I would have been satisfied with a few pics from a cell phone Didn't think that was a big issue but apparently *** did Here is the transcript from the e-mails we traded:
She started out nice but it went downhill from there: "Good morning and thank you for inquiring online for our MG! I saw your offer of $6,We can't go that low, but we'll do better than $9, This car was originally priced at $11,990, and is being sold on consignment, so it's at the owners discretion what we can let it go for Would you like to set up a time to come see it in person?"
Me: "Even quick cell phone pics would be helpful We're two hours away so the pics would save a trip If everything looked good, I would try to work out a deal and then pick the MGB up."
Her: " I'll be honest, my hesitation comes from your offer of $6,for this car as well as your lack of interest in coming to see it We're far away distance-wise and deal-wise If you're comfortable paying $9,for the car (plus our $documentation fee) and you're going to set an appointment with me for this weekend then I'd feel like we might be getting somewhere here Hopefully you can understand that We're here 8am-5pm tomorrow and 11am-3pm Sunday Do either of those weekend days work for you?"
My response: "They do not I did tell you I was able to go up A few pics didn't seem like a big deal to maybe get a deal moving forward One trip up is more efficient As an aside, I bought my 'Toyota Sequoia via internet and phone negotiations for $35K(ish) with no issues and traveled to New Rochelle NY to pick it up The $doc fee is not mentioned on the eBay listing so why would I even entertain buying for full price and doc fee? I will pass on this one."
I placed two calls to their sales manager today but have yet to get a call back Looked like a great car but due to their poor customer service, I would never buy from them nor recommend Brattleboro missed out on a (seemingly) easy cash sale Guess taking care of customers is not high on their list of priorities I didn't think my requests were unreasonable but she did
I bought a Subaru *** in JulyThey increased the price so we could get financing, they stated we would get second keyWe stopped in at dealership times requesting salesman give us a call because we need the second key, we still have not received a callWe paid a few hundred dollars extra we feel the least this business could do is keep their word getting us a key and return a call to a customer