Sonar Enterprises

This complaint has been received and a response is forthcoming? 01/10/ WICKENBURG ANSWER? In response to the complaint received from [redacted] .? The rooms that were cleaned were a Living room, Family room, one bedroom, Stairs and a hall.? To access these areas one would bring their equipment through the front door through the front hall which has manufactured laminate wood floors.? ? ? ? The carpeted areas are sunken two steps from the front hall.? ? We were there approximately just under two hours cleaning.? We use a non residue dry foam, we do not steam clean.? Less than a gallon and a half of water was used to clean the entire area described above.? ? The amount of water necessary to have been left on the floor to sustain damage that [redacted] ? describes would not only have to have been left there far more than the less than two hours we were there.? And for an extended amount of time for there to be swelling seams, trim to fall off, and water to push up in the seams.? But the amount to do this would far exceed the amount of water we used to clean the carpet.? ? Which, by the way, was dry in two hours after we left.? Any water of this magnitude, however, would have ran off into the sunken areas rather than puddling or pooling on top of the laminate floor in the front hall.? This would prevent the carpets from drying in the two hours that they did.? [redacted] ? has no complaint as to the results of the carpet cleaning? Regarding the rug in the front hall alledgedly being soaked.? That is not possible.? Upon inspection when we returned to see what they were talking about.? This rug would have sustained water damage had it been soaked, further more, there would have been damage underneath where the rug was sitting.? There was no such damage evident upon inspection.? ? This rug was not cleaned during our visit? While, it is true that the woman there was wiping up drip marks on the front hall with a towel.? We can only attribute this to the wheels of the machine being wheeled out the front door.? The technicians assistant saw the woman doing this and immediately told her that he would wipe up the drips.? These drips amounted to maybe a teaspoon full of moisture if it were to all be put in one container.? Hardly enough to cause any damage, and it was wiped up right away and not left to sit.? The most damage that this tiny drip would cause is maybe a smudge spot similar to a smudge on a glass coming out of the dishwasher not running through a full cycle? We estimate that the laminate flooring is about years old.? Laminate flooring is extremely durable.? Protected by a tough external layer and resin coating, a laminate floor is much stronger, and more scratch-resistant, impact-resistant and longer lasting than any hardwood, vinyl, or carpetIt’s virtually resistant to dogs, cats, kids and even high heels? Laminate flooring is stain, fade, and moisture resistant.? Most laminate flooring manufacturers offer extensive warranty protection against stains, fading, and moisture damage Hardwood floors, on the other hand, are subject to wood grain staining, fading in sunlight, and can scratch and dent easily? Laminate flooring is easy to clean and maintain.? ? Laminate’s superior stain and moisture-resistant surface coating makes spills and other messes easy to handleThis special surface doesn’t require waxes or varnishes to keep it looking great? Bottom Line.? Laminate flooring can get wet--with restrictions.? The surface of the laminate planks is 100% waterproof.? It is the edges that are the problem.? It takes about hours for exposed-edge laminate flooring to begin to swellAfter soaked laminate has fully dried, it does not return to its original dimensions.? Mop standing water quickly, as water can migrate into laminate's edge seams if they're exposed.? ? So, What Happens When Laminate Edges Do Get Wet? ? ANSI Standards Section 3.2, Thickness Swell, dictate that laminate flooring should be submerged fully under water for hours for a complete test.? This test spanned just hours? Laminate flooring with open edges will maintain its original dimension after about hours of water exposure.? After hours, the laminate begins to soak up water? Industry Test strip: ? The test strip is soaked in room temperature water for two hours.? After removal, the test strip has maintained its original 5/16" thickness.? The upper two layers of lamination--the wear layer and decorative layer--have not been affected.? The bottom melamine layer is completely unaffected? After another hours (for a total of hours) in room temperature water, the test strip has darkened because it soaked up a little bit of water, but dimensions have not increased enough to be measurable.? Upper layers and bottom melamine are still in good condition? After being subjected to temperatures ranging from to degrees Fahrenheit and constant water for minutes, the laminate has finally given in.? Thickness has increased from 5/16" to 7/16".? Lamination is warped, with the edges curling and peeling off.? ? Because laminate is a dense fiberboard, it takes over hours to dry.? Installed laminate flooring may take weeks to dry.? After complete drying, the laminate remains swollen.? It does not return to its original dimensions? Inspection of the customers floor did not reveal any adverse conditions.? They were not subjected to any of the situations described above that would be necessary to sustain damage described by claimant as indicated in the attached photos.? ? Also, remember, the claimant called our office almost immediately after the cleaning was done.? Not enough time for the damage to occur even if it was submerged in water.? The claimant would have had to be wading in standing water for an extended period before it started to seep in the floor and cause damage.? However, any water able to puddle or pool and stand in the entry hall would have ran off in to the lower sunken areas that we cleaned leaving the carpets soaked for days on end.? ? Therefore, we disclaim any liability to whatever damage claimant alleges.? Furthermore, if there is any damage to the floor, such damage is a pre-existing condition not attributable to our cleaning visit.? ? While some accidents do sometimes occur.? ? In this case, it is utterly impossible for us to have been the cause of whatever damage the claimant alleges? Respectfully Submitted, Anthony T***

01/10/WICKENBURG ANSWER ? In response to the complaint received from [redacted] .? The rooms that were cleaned were a Living room, Family room, one bedroom, Stairs and a hall.? To access these areas one would bring their equipment through the front door through the front hall which has manufactured laminate wood floors.? ? ? ? The carpeted areas are sunken two steps from the front hall.? ? We were there approximately just under two hours cleaning.? We use a non residue dry foam, we do not steam clean.? Less than a gallon and a half of water was used to clean the entire area described above.? ? The amount of water necessary to have been left on the floor to sustain damage that [redacted] ? describes would not only have to have been left there far more than the less than two hours we were there.? And for an extended amount of time for there to be swelling seams, trim to fall off, and water to push up in the seams.? But the amount to do this would far exceed the amount of water we used to clean the carpet.? ? Which, by the way, was dry in two hours after we left.? Any water of this magnitude, however, would have ran off into the sunken areas rather than puddling or pooling on top of the laminate floor in the front hall.? This would prevent the carpets from drying in the two hours that they did.? [redacted] ? has no complaint as to the results of the carpet cleaning? Regarding the rug in the front hall alledgedly being soaked.? That is not possible.? Upon inspection when we returned to see what they were talking about.? This rug would have sustained water damage had it been soaked, further more, there would have been damage underneath where the rug was sitting.? There was no such damage evident upon inspection.? ? This rug was not cleaned during our visit? While, it is true that the woman there was wiping up drip marks on the front hall with a towel.? We can only attribute this to the wheels of the machine being wheeled out the front door.? The technicians assistant saw the woman doing this and immediately told her that he would wipe up the drips.? These drips amounted to maybe a teaspoon full of moisture if it were to all be put in one container.? Hardly enough to cause any damage, and it was wiped up right away and not left to sit.? The most damage that this tiny drip would cause is maybe a smudge spot similar to a smudge on a glass coming out of the dishwasher not running through a full cycle? We estimate that the laminate flooring is about years old.? Laminate flooring is extremely durable.? Protected by a tough external layer and resin coating, a laminate floor is much stronger, and more scratch-resistant, impact-resistant and longer lasting than any hardwood, vinyl, or carpetIt’s virtually resistant to dogs, cats, kids and even high heels? Laminate flooring is stain, fade, and moisture resistant.? Most laminate flooring manufacturers offer extensive warranty protection against stains, fading, and moisture damageHardwood floors, on the other hand, are subject to wood grain staining, fading in sunlight, and can scratch and dent easily? Laminate flooring is easy to clean and maintain.? ? Laminate’s superior stain and moisture-resistant surface coating makes spills and other messes easy to handleThis special surface doesn’t require waxes or varnishes to keep it looking great? Bottom Line.? Laminate flooring can get wet--with restrictions.? The surface of the laminate planks is 100% waterproof.? It is the edges that are the problem.? It takes about hours for exposed-edge laminate flooring to begin to swellAfter soaked laminate has fully dried, it does not return to its original dimensions.? Mop standing water quickly, as water can migrate into laminate's edge seams if they're exposed.? ? So, What Happens When Laminate Edges Do Get Wet? ? ANSI Standards Section 3.2, Thickness Swell, dictate that laminate flooring should be submerged fully under water for hours for a complete test.? This test spanned just hours? Laminate flooring with open edges will maintain its original dimension after about hours of water exposure.? After hours, the laminate begins to soak up water? Industry Test strip: ? The test strip is soaked in room temperature water for two hours.? After removal, the test strip has maintained its original 5/16" thickness.? The upper two layers of lamination--the wear layer and decorative layer--have not been affected.? The bottom melamine layer is completely unaffected? After another hours (for a total of hours) in room temperature water, the test strip has darkened because it soaked up a little bit of water, but dimensions have not increased enough to be measurable.? Upper layers and bottom melamine are still in good condition? After being subjected to temperatures ranging from to degrees Fahrenheit and constant water for minutes, the laminate has finally given in.? Thickness has increased from 5/16" to 7/16".? Lamination is warped, with the edges curling and peeling off.? ? Because laminate is a dense fiberboard, it takes over hours to dry.? Installed laminate flooring may take weeks to dry.? After complete drying, the laminate remains swollen.? It does not return to its original dimensions? Inspection of the customers floor did not reveal any adverse conditions.? They were not subjected to any of the situations described above that would be necessary to sustain damage described by claimant as indicated in the attached photos.? ? Also, remember, the claimant called our office almost immediately after the cleaning was done.? Not enough time for the damage to occur even if it was submerged in water.? The claimant would have had to be wading in standing water for an extended period before it started to seep in the floor and cause damage.? However, any water able to puddle or pool and stand in the entry hall would have ran off in to the lower sunken areas that we cleaned leaving the carpets soaked for days on end.? ? Therefore, we disclaim any liability to whatever damage claimant alleges.? Furthermore, if there is any damage to the floor, such damage is a pre-existing condition not attributable to our cleaning visit.? ? While some accidents do sometimes occur.? ? In this case, it is utterly impossible for us to have been the cause of whatever damage the claimant alleges? Respectfully Submitted, Anthony T***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me as long as they take action and I hear from them. As I stated in my complaint, I have attempted to contact them and their phone number has been disconnected I will wait for the business to contact me as identified above, and, if it does, and they deliver as agreed, I will consider this complaint resolved
Regards,
Kellie F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The owner of Adobe Carpet came to myhome yesterday and
reimbursed me Apparently, a check was issued to me, which I never received, because it went to the wrong address and was cashed by someone. All this time, Adobe thought it had been taken care of I want to thank the owner of Adobe for coming to my home yesterday. I also was given a beautiful bouquet of flowers Please take them off of the negative list.
Regards,
*** ***

01/10/WICKENBURG ANSWER ? In response to the complaint received from *** ***.? The rooms that were cleaned were a Living room, Family room, one bedroom, Stairs and a hall.? To access these areas one would bring their equipment through the front door through the front hall which has manufactured laminate wood floors.? ? ? ? The carpeted areas are sunken two steps from the front hall.? ? We were there approximately just under two hours cleaning.? We use a non residue dry foam, we do not steam clean.? Less than a gallon and a half of water was used to clean the entire area described above.? ? The amount of water necessary to have been left on the floor to sustain damage that *** ***? describes would not only have to have been left there far more than the less than two hours we were there.? And for an extended amount of time for there to be swelling seams, trim to fall off, and water to push up in the seams.? But the amount to do this would far exceed the amount of water we used to clean the carpet.? ? Which, by the way, was dry in two hours after we left.? Any water of this magnitude, however, would have ran off into the sunken areas rather than puddling or pooling on top of the laminate floor in the front hall.? This would prevent the carpets from drying in the two hours that they did.? *** ***? has no complaint as to the results of the carpet cleaning? Regarding the rug in the front hall alledgedly being soaked.? That is not possible.? Upon inspection when we returned to see what they were talking about.? This rug would have sustained water damage had it been soaked, further more, there would have been damage underneath where the rug was sitting.? There was no such damage evident upon inspection.? ? This rug was not cleaned during our visit? While, it is true that the woman there was wiping up drip marks on the front hall with a towel.? We can only attribute this to the wheels of the machine being wheeled out the front door.? The technicians assistant saw the woman doing this and immediately told her that he would wipe up the drips.? These drips amounted to maybe a teaspoon full of moisture if it were to all be put in one container.? Hardly enough to cause any damage, and it was wiped up right away and not left to sit.? The most damage that this tiny drip would cause is maybe a smudge spot similar to a smudge on a glass coming out of the dishwasher not running through a full cycle? We estimate that the laminate flooring is about years old.? Laminate flooring is extremely durable.? Protected by a tough external layer and resin coating, a laminate floor is much stronger, and more scratch-resistant, impact-resistant and longer lasting than any hardwood, vinyl, or carpetIt’s virtually resistant to dogs, cats, kids and even high heels? Laminate flooring is stain, fade, and moisture resistant.? Most laminate flooring manufacturers offer extensive warranty protection against stains, fading, and moisture damageHardwood floors, on the other hand, are subject to wood grain staining, fading in sunlight, and can scratch and dent easily? Laminate flooring is easy to clean and maintain.? ? Laminate’s superior stain and moisture-resistant surface coating makes spills and other messes easy to handleThis special surface doesn’t require waxes or varnishes to keep it looking great? Bottom Line.? Laminate flooring can get wet--with restrictions.? The surface of the laminate planks is 100% waterproof.? It is the edges that are the problem.? It takes about hours for exposed-edge laminate flooring to begin to swellAfter soaked laminate has fully dried, it does not return to its original dimensions.? Mop standing water quickly, as water can migrate into laminate's edge seams if they're exposed.? ? So, What Happens When Laminate Edges Do Get Wet? ? ANSI Standards Section 3.2, Thickness Swell, dictate that laminate flooring should be submerged fully under water for hours for a complete test.? This test spanned just hours? Laminate flooring with open edges will maintain its original dimension after about hours of water exposure.? After hours, the laminate begins to soak up water? Industry Test strip: ? The test strip is soaked in room temperature water for two hours.? After removal, the test strip has maintained its original 5/16" thickness.? The upper two layers of lamination--the wear layer and decorative layer--have not been affected.? The bottom melamine layer is completely unaffected? After another hours (for a total of hours) in room temperature water, the test strip has darkened because it soaked up a little bit of water, but dimensions have not increased enough to be measurable.? Upper layers and bottom melamine are still in good condition? After being subjected to temperatures ranging from to degrees Fahrenheit and constant water for minutes, the laminate has finally given in.? Thickness has increased from 5/16" to 7/16".? Lamination is warped, with the edges curling and peeling off.? ? Because laminate is a dense fiberboard, it takes over hours to dry.? Installed laminate flooring may take weeks to dry.? After complete drying, the laminate remains swollen.? It does not return to its original dimensions? Inspection of the customers floor did not reveal any adverse conditions.? They were not subjected to any of the situations described above that would be necessary to sustain damage described by claimant as indicated in the attached photos.? ? Also, remember, the claimant called our office almost immediately after the cleaning was done.? Not enough time for the damage to occur even if it was submerged in water.? The claimant would have had to be wading in standing water for an extended period before it started to seep in the floor and cause damage.? However, any water able to puddle or pool and stand in the entry hall would have ran off in to the lower sunken areas that we cleaned leaving the carpets soaked for days on end.? ? Therefore, we disclaim any liability to whatever damage claimant alleges.? Furthermore, if there is any damage to the floor, such damage is a pre-existing condition not attributable to our cleaning visit.? ? While some accidents do sometimes occur.? ? In this case, it is utterly impossible for us to have been the cause of whatever damage the claimant alleges? Respectfully Submitted, Anthony T***

They are wrong on many areasMostly on the part where he said if the 8xrug was wet like we said, under the rug would be damagedThat it was not damaged thereThat is where the biggest damage wasAt lease planks of wood have seems that are swelling right under that rug? The swelling has gone down some as its dried outThat proves it was recently wet and not old damageThe floors or years old, but look great other than the swelling seemsThe damage was in spots biggest damage exactly were he said there was none

This issue has been resolved with the customer directly

Dear Revdex.com,We are researching this complaint and will respond as soon as possible.? Thank you,Anthony T***

This complaint has been received and a response is forthcoming? 01/10/
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normaltext-autospace:none">WICKENBURG ANSWER?
In response to the complaint
received from *** ***.? The rooms
that were cleaned were a Living room, Family room, one bedroom, Stairs and a
hall.? To access these areas one would
bring their equipment through the front door through the front hall which has
manufactured laminate wood floors.? ? ? ?
The carpeted areas are sunken two steps from the front hall.? ? We were there approximately just under two
hours cleaning.? We use a non residue dry
foam, we
do not steam clean.? Less than a gallon and a half of water was
used to clean the entire area described above.?
?
The amount of water
necessary to have been left on the floor to sustain damage that *** ***? describes would not only have to have been left there far more than the less
than two hours we were there.? And for an
extended amount of time for there to be swelling seams, trim to fall off, and
water to push up in the seams.? But the
amount to do this would far exceed the amount of water we used to clean the carpet.? ? Which, by the way, was dry in two hours
after we left.? Any water of this
magnitude, however, would have ran off into the sunken areas rather than
puddling or pooling on top of the laminate floor in the front hall.? This would prevent the carpets from drying in
the two hours that they did.? *** ***? has no complaint as to the results of the carpet cleaning?
Regarding the rug in the
front hall alledgedly being soaked.? That
is not possible.? Upon inspection when we
returned to see what they were talking about.?
This rug would have sustained water damage had it been soaked, further
more, there would have been damage underneath where the rug was sitting.? There was no such damage evident upon
inspection.? ? This rug was not cleaned
during our visit?
While, it is true that the
woman there was wiping up drip marks on the front hall with a towel.? We can only attribute this to the wheels of
the machine being wheeled out the front door.?
The technicians assistant saw the woman doing this and immediately told
her that he would wipe up the drips.?
These drips amounted to maybe a teaspoon full of moisture if it were to
all be put in one container.? Hardly
enough to cause any damage, and it was wiped up right away and not left to
sit.? The most damage that this tiny drip
would cause is maybe a smudge spot similar to a smudge on a glass coming out of
the dishwasher not running through a full cycle?
We estimate that the laminate flooring is about years old.? Laminate flooring is extremely durable.? Protected by a tough external layer and resin
coating, a laminate floor is much stronger, and more scratch-resistant,
impact-resistant and longer lasting than any hardwood, vinyl, or carpetIt’s
virtually resistant to dogs, cats, kids and even high heels?
Laminate flooring is stain, fade, and moisture resistant.? Most laminate flooring manufacturers offer
extensive warranty protection against stains, fading, and moisture damage
Hardwood floors, on the other hand, are subject to wood grain staining, fading
in sunlight, and can scratch and dent easily?
Laminate flooring is easy to clean and maintain.? ? Laminate’s superior stain and
moisture-resistant surface coating makes spills and other messes easy to
handleThis special surface doesn’t require waxes or varnishes to keep it
looking great?
Bottom Line.? Laminate flooring can get wet--with restrictions.? The surface of the laminate planks is 100% waterproof.? It is the edges that are the problem.? It takes about hours for exposed-edge laminate
flooring to begin to swellAfter soaked laminate has
fully dried, it does not return to its original dimensions.? Mop standing water quickly, as water can migrate
into laminate's edge seams if they're
exposed.?
?
So, What Happens When Laminate Edges Do Get Wet?
?
ANSI Standards Section 3.2, Thickness Swell, dictate that laminate
flooring should be submerged fully under water for hours for a complete
test.? This test spanned just hours?
Laminate flooring with open edges will maintain its original dimension
after about hours of water exposure.?
After hours, the laminate begins to soak up water?
Industry Test strip:
?
The test strip is soaked in room temperature water for two hours.? After removal, the test strip has maintained
its original 5/16" thickness.? The
upper two layers of lamination--the wear layer and decorative layer--have not
been affected.? The bottom melamine layer
is completely unaffected?
After another hours (for a total of hours) in room temperature
water, the test strip has darkened because it soaked up a little bit of water,
but dimensions have not increased enough to be measurable.? Upper layers and bottom melamine are still in
good condition?
After being subjected to temperatures ranging from to degrees
Fahrenheit and constant water for minutes, the laminate has finally given
in.? Thickness has increased from
5/16" to 7/16".? Lamination is
warped, with the edges curling and peeling off.?
?
Because laminate is a dense fiberboard, it takes over hours to
dry.? Installed laminate flooring may
take weeks to dry.?
After complete drying, the laminate remains swollen.? It does not return to its original
dimensions?
Inspection of the customers floor did not reveal any adverse
conditions.? They were not subjected to
any of the
situations described above that would be necessary to sustain damage
described by claimant as indicated in the attached photos.? ? Also, remember, the claimant called our
office almost immediately after the cleaning was done.? Not enough time for the damage to occur even
if it was submerged in water.? The
claimant would have had to be wading in standing water for an extended period
before it started to seep in the floor and cause damage.? However, any water able to puddle or pool and
stand in the entry hall would have ran off in to the lower sunken areas that we
cleaned leaving the carpets soaked for days on end.?
?
Therefore, we disclaim any liability to whatever damage claimant
alleges.? Furthermore, if there is any
damage to the floor, such damage is a pre-existing condition not attributable
to our cleaning visit.? ? While some
accidents do sometimes occur.? ? In this
case, it is utterly impossible for us to have been the cause of whatever damage
the claimant alleges?
Respectfully Submitted,
Anthony T***