Sonesta ES Suites St. Louis

Our security guard went over around 11:15 pm and saw a man standing outside her door(g35). Security told him that the music was to loud and to turn it down guest said im just going to close the door. Security proceeded to tell the guest our policy about noise and that they will be kicked out if they...

do not stop being loud. 15 min later we told security saw 7 more people walk into that room. Security went over there asked to speak to [redacted] and got the door slammed in his face after 5 min outside the door he entered the room asking again for [redacted]. She finally came outside and security told her we already gave her a warning and due to the noise and amount of people in the room she is being kicked out and that we have a party policy in place. She said she was never warned and that she paid for that room and she can do what she wants. A gentleman came out with her and said the same thing that they were not warned security told them that he warned someone within their party to keep it down.  They then acted like they had no idea what we were saying and security said either way you are being kicked out due to noise and partying. Which escalated into something even bigger then yelling at the security officer. Security continued to inform her that being kicked out that you forfeit your money for the room and are supposed to be charged 250.00 for partying and getting kicked out. Which of course made her more angry and wanted to get in the face of security and cause a scene. At that moment, security left from the room and told [redacted] that he was calling the cops. Security came back to the desk called the cops they came and escorted them off the property. Also they tried coming to the front door to get in to because they were angry and cops told them if they came near the front door they would arrest them. Security came back said there were a total of 12 people in the room when they are only aloud 6 people.     [redacted]