Sonia's House of Style

Initial Business Response /* (1000, 8, 2016/06/28) */
On May 29' *** *** was scheduled to have hair extensions installed at my salon_ Mrs*** was referred by a client by the name of *** *** who frequents my salon as well as her daughterMrs*** and I had conversations in regards
to the type of hair extensions that I sold and what texture of extensions would match her hair bestas well as the price I charged for my servicesShe first made an appointment to purchase hair extensions and get her hair installedShe cancelled that appointment at that time and just came to purchase the hair extensions onlyShe eventually made another appointment which was the appointment scheduled on Sunday May 29' to have her hair extensions installedMrs*** was very pleasant and we began conversing about her hair and the prior hair care she had receivedAs a stylist its very important to get as much information on what has been done previously so that you can determine the needs the client is wanting now for their hairThe process started with me applying a permanent color (dark brown) on Mrs*** hairAfter that process was completed the next process would be to braid her hair and to move forward with the-extension installationMrs*** indicated what side she wanted her hair parted on which was her left sideI faced her to the mirror and showed her how much hair would be left out and what would be braided upShe said "okI began braiding up her hair only leaving out what was necessary to cover her extensionsOnce the braiding was complete placed a weaving net on top of the braidsI asked Mrs*** did she want a net and she said the stylist before had never used one on her hairIexplained to her that I would use it to place on the top of her braids because it protects her hair and it would grow out with her braids keeping them in placeShe said "okThe net was placed on and the final process was sewing in the hair extensions which usually takes about an hour_ I constantly asked Mrs_ *** how does her hair feel and she replied 'so far so good-We continued making small talk as I was finishing I told her that I wouldn't need to see her to wasr her hair for three weeks unless she wanted to come sooner and all she needed to do was wrap her hair at night I even told her that I would be willing to service her on a Sunday to get her in because she had stated that she had a disabled child that kept her very busy during the week with Dr appointments I even told-her she could bring her child with her on a Sunday if that would help her She said she appreciated thatthen finished with her hairShe paid me for my services and she was happy
Mrs*** contacted me through text a couple of days later stating her gray hair was coming through and you could see them and she didn't think the color had taken wellI responded to the text saying I don't understand why because I had used a permanent color and it should have takenI told her she could apply a cellophane or come back next Sunday and I would do itShe then said she couldn't come back the next Sunday because she had something to do _ I said ok_ do not have that text conversation in the documentsHoweverthe next text was on June which is the in the documents attachedYou will see documents I have attached the last correspondence with Mrs*** where she indicates she had worn braids in the past and shes worn partial weaves as wellShe never contacted me with a date and time she would be able to come in and have her hair washedAfter no further attempt I assumed the situation was resolvedI have been a hairstylist for over 2Oyrs with my salon for the past 12yrs and have never had a complaint Customer satisfaction is very important to me
Initial Consumer Rebuttal /* (3000, 10, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reviewed the response by business owner, *** *** of ***'s House of Style as well as the text conversations submitted by herIn addition to the information submitted by *** *** her clientThe information for the most part is accurately stated, with the exception of my last text message to her on June 3, Wherein, I expressed my desire to have her wash my hair and Ms*** never replied to my text or called me to discuss my issue as of today's date, June 30, She gave me the impression I was bothering her as such why would I continue to subject myself to thatAs well as a telephone conversation I had with *** *** on June 3, at 11:am regarding my discomfort and painShe stated she leaves the stylist "looking chinese" regarding the tightness incurred with the braiding process by Ms***It is apparent *** is comfortable with enduring that type of pain whereas I am notThe issue that I incurred was NEVER resolved by Ms*** and further she failed to address the fact that I incurred pain, discomfort and dissatisfaction after she performed a service for meShe can not compare me to other clients in regards to never receiving a complaint; there are first occurences for all types of situationsThe present matter is one of those situationsEvery person is different, their pain tolerance and how they respond to hair styling, braiding, etcAs previously stated, the hair extensions themselves were not the issue, it was her work of braiding my hair underneath and I am requesting a refund of my monies
Final Business Response /* (4000, 13, 2016/07/06) */
In response to latest comments June 30, from Mrs *** I am willing to refund her $for the cost associated with braidsThis amount is based off of what would be charged if a client wanted their hair braided up for a weave without the installationSince Mrs *** has stated the problem stems from the braids and not the quality of work, the amount of $is appropriateIf Mrs *** had come with her hair already braided without dye(color) the installation would have just been $I feel this is fair an adequateThis is my final response and compensation I will offer in regards to this complaintMrs *** can continue to correspond through Revdex.com site with an address where she would like the money sent and I will send it certified/signature with a tracking in order to make sure she receives it
Final Consumer Response /* (4200, 15, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The is not acceptable and she is attempting to pacify me and the situationI will pursue legal recourse at this pointThank you