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Sonia's Auto Sales

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Reviews Sonia's Auto Sales

Sonia's Auto Sales Reviews (5)

I purchased a vehicle from Sonias auto sales and within the first week the vehicle is completely disabled. On 6/17/2015 I purchased a 2007 Toyota prius form Sonias Auto sales located at [redacted] Street in Worcester Massachusetts. The total vehicle price was $3,295 I put down a payment of $1,170 cash and signed a finance agreement for the additional $2,125.Desired SettlementOn 6/17/2015 I purchased a 2007 Toyota prius from Sonias Auto Sales located at [redacted] st in Worcester Massachusetts. I worked with a sales person by the name of [redacted] When I was shown the vehicle [redacted] stated that there was a problem with the rear battery but the problem would be fixed be for I took delivery of the vehicle.The cost of the vehicle was $3,295 I made a down payment of $1,170 and signed a finance agreement for the remaining $2,125 to be paied over the next 12 months. I took delivery of the vehicle on 6/23/15.On 6/24/2015 there was a horrible odor coming from the rear of the vehicle where the battery is located. The smell consumed the entire vehicle. At this point I called [redacted] to notify him of the problem and I was told to " take the car to a mechanic, there is nothing we can do for you here." The same day the odor started the vehicles battery would not hold a charge. At this point I had the vehicle looked at by a mechanic who pointed out that the rear battery needed to be replaced and that it was never hooked up properly in the first place. The venting apparatus was not hooked up the battery cover is missing and other parts were just thrown in the back storage compartment of the car. Under the hood the radiator cap and battery cover are missing. The batteries in electric cars are extremely sensitive to the elements and the covers are important. On 6/25/2015 the battery died again and I had to have the vehicle jumped. I called Sonias again and was told that I would get a call back from someone in charge, I never received that call back. On 6/26/15 the vehicle would not start again and I had to have it jumped again. The same thing happened again on 6/27/2015. After I had the vehicle jumped I went to Sonias to speak with them directly. I was informed they could not help me with the mechanical problems but they would detail the car, a $400 dollar job according to them (battery $200). The car was supposed to be detailed before delivery and was never done. I just want the problem fixed.Business Response Contact Name and Title: [redacted] managerContact Phone: XXX-XXX-XXXXContact Email: [redacted].comSpoke with [redacted] will be helping him resolved the matter, we agree to meet today at our [redacted] st location.

I purchased a 2003 Volkswagen Passat in March 2014 and before the 30 day warranty ended I kept having minor issues with the car such as brake noise, front end suspension, tie rods, control arm, ball joints, aba sensor sleeve missing, engine light on, abs light on and car not starting sometimes. Every time I brought it back to the dealership it took them forever to fix the car and it as like pulling teeth just to get them to take a look at it. I would be waiting at the dealership from open to close each time and I was pregnant at the time. The end of July 2014 the engine ended up seizing and the car was totaled. At this point I put about $4,000.00 into the car because I couldn't afford anything else and I have horrible credit. September 2014 they offered me a 2005 Nissan Altima to clear my old loan and start a new loan so that I would have a car. I had no choice to take the offer since I had put all my money into the old car and was left with out a vehicle. I now have a new born child and within the 30 day warranty and of course NOW having minor issues with this car! The engine light went on says cylinder 2 misfire and the front end is shaking BAD like bucking. The breaks are also squealing. Not safe for a new born child! I have called them everyday for the past two weeks for them to take a look at it and they keep hanging up on me or transferring me to another department who says they will call me back and no one ever does. I call and ask to speak with a manager and the lady who answers says, "He's on lunch" and asks to take a message. I am now passed the 30 day warranty and they can't do anything to help me!! So I am stuck with a loan and car that does not work and no way to bring my son to his appointments. The worst place EVER to buy a car and horrible customer service!Product_Or_Service: 2005 Nissan AltimaDesired SettlementI would like a full refund of my $1,000.00 deposit on the car and to return the car back to the dealership and cancel my loan with them and never deal with this company ever again.Business Response Contact Name and Title: Kelvin [redacted] managerContact Phone: XXX-XXX-XXXXI Kelvin [redacted] manager of sonias auto sales spoke with mrs. [redacted] and made arrangement over the issues. My desire is meet our customer satisfaction.

I went to Sonia's auto sale about three months ago to purchase a vehicle when I first wet the sales men were very quick to offer me a vehicle and they made it seem easy the process. I completed the process and had the vehicle but then I shortly found out that the Toyota needed new tires and an alignment see when I purchased the vehicle the sales man said it was all set that it didn't need anything to be fixed if that was the case why do I find my self calling them. Iv been calling they pick up and say they will get back to me but still have no answers and nothing is being fixed and I have a two year guarantee. The day of the purchase I asked for a control they said they will supply me with one but nothing I got tired of waiting so I purchased one out of pocket [redacted] Im unhappy and wish I hadn't purchased my vehicle their I could go on and say how many flaws that place has. I have many responsibilities things to pay and a family to maintain I thought I was getting a bargain but now I need to pay out of pocket for the car to be fixed and that is not my responsibility its theirs that's why I have a guarantee thank you.Product_Or_Service: [redacted]Desired SettlementI would like my vehicle to be fixed completely and a refund of the money I spent for the control that they needed to give me. I would like to see better service thank youBusiness Response Just call Ms. [redacted] to see if we could resolved the issues we her, I left a message.Ms [redacted] you can call my cell XXX-XXX-XXXX I would like to talk to you my name is [redacted]

I am a loyal customer of Sonia's for 2 and a half years now on Grafton St... Christian is by far the most laid back, no bs kind of guy. He knew my taste and didn't try to talk me into something I didn't like. I went there April of 2014 with no credit because of bankruptcy. He was able to find me a very nice but high mileage 2008 Acura RL with a 10% interest loan. Emmanual the money man told me to pay on time for 1 year and come back to him so that is what I did! Today I went in and traded my car in for a beautiful 2013 Honda Accord EX-L V-6 fully loaded for $22,800 and 5% now. Not one penny down because my credit went up. Even took it home today. He also agreed to put a remote starter for me. I couldn't be more happier and really trust them. I also took my best friend there 6 months ago and she got a car too. If you are looking for a nice car and want the truth go to the Grafton St location and ask for Christian. Tell him Maria said hello!

Sonia's auto sales [redacted] $ from meSonia's auto sales in Worcester they offered me a car for [redacted] I agree on the price with [redacted] down they had a bank that they use and they loan the money but they never told me that the bank added [redacted] dollars with a total of [redacted] plus they never subtracted the [redacted] $ that I gave them instead of getting a loan for [redacted] the got a check for [redacted] and [redacted] that they [redacted] from me,I understand that because I financed the car with interest it was gonna be more expensive but they never told me [redacted] more and with the [redacted] it becomes [redacted] $ I just want the dealership to give me my [redacted] back so I can put it to the loan, please I need your help cause I work too hard for my money to let somebody [redacted] it I have four children and I need every cent, that was on February, 17,2014 thank youDesired SettlementSonia's auto sales in Worcester they offered me a car for [redacted] I agree on the price with [redacted] down they had a bank that they use and they loan the money but they never told me that the bank added [redacted] dollars with a total of [redacted] plus they never subtracted the [redacted] $ that I gave them instead of getting a loan for [redacted] the got a check for [redacted] and [redacted] that they [redacted] from me,I understand that because I financed the car with interest it was gonna be more expensive but they never told me [redacted] more and with the [redacted] it becomes [redacted] $ I just want the dealership to give me my [redacted] back so I can put it to the loan, please I need your help cause I work too hard for my money to let somebody [redacted] it I have four children and I need every cent, thank you Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]To whom it may concern:I [redacted] of soni's Auto Sales certify that we have talk to Mr [redacted] and workout the miss understanding.. Thank you for the business

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Description: Auto Dealers-Used Cars

Address: 160 Southbridge St, Worcester, Massachusetts, United States, 01608-2010

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