Sonic Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Final Consumer Response /* (2000, 5, 2016/02/19) */
Mr./Ms***
I want to let you know that seemingly upon finding out that the complaint had been submitted to the Revdex.com, Sonic contacted me and resolved the complaintI still feel that filing the complaint was a positive thing to do in the hopes
of this not happening to future customers of Sonic
I appreciate your time and assistance with my situation
Sincerely,
*** ***

Hello Mr***,
I would first like to apologize for your unfortunate experience and happy that you have brought this to our attention. The drithat you visited, documented on 9/3/***that they had spoken to you about the issue and sent you a $gift card and coupon. Do you
recall receiving the $gift card and coupon in the mail? I appreciate you for taking the time and we want to do what we can to get this resolved asap
Thank You
*** ***
SONIC | America’s Dri
Customer Experience Manager
office: ###-###-####

Initial Business Response /* (1000, 5, 2015/09/28) */
We had the opportunity to call the consumer and listen to her comments, once receiving this letter from the Sonic corporate office in Oklahoma CityHer order was incorrectly made due to Sonic have two bacon toasters, one breakfast toaster, and
the other, our top selling hamburger toasterThe type of sandwich was not specified, hence the burger version was made, which wasnot what our customer wantedThis transaction occurred in the eveningApologized to consumer as order was not correct, and the employee did not handle in a professional manner, or ask for help, hence a long wait
Consumer was not double charged as statedConsumer provided us on 9/with validation that there were no double charges, however her meal charge of $did post the day afterGiven the poor service she received, owners have compensated her and asked her for another opportunity, as this business was recently sold to new owners and is being remodeled and new employees are being hired
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let me be clearI placed an order for $At the window my card was run For the person behind me's order of $Then it was refunded the $26, then my order for $was charged to my card, which has YET to be refundedSo I was not "charged" twice, but my card was run times in the drive thru without my consent or knowledgeI DID specify which bacon toaster I wanted, because I order it every time I come inThe order taker made an errorWhen I asked it to be corrected, they corrected the food error without issueBut when I asked for my money to be refunded for the difference in price of the sandwiches, that is when I was called a ***, and told to just give her $to get me out of their faceI have not received a refund, and the man I spoke to on the phone was mostly concerned with finding fault in my recollection of the incident, and told me that according to his records, I was never charged for anythingI showed him proof that I was charged, and never refundedHe said he would refund and has notAs any regular consumer would be able to tell be the mans's response to my complaint, he is not willing to accept responsibility for his employees error, he would rather question my recollection and try and offer a *** poor response about "new employees" being hiredWell if he trains the new employees to think like him, with the notion that "lets question every customer who has an issue so we don't have to shell out any $" rather than teaching, and learning himself, some customer service skills, this business will continue to fail, which I hope it doesThis man should be in charge of nothingHe most obviously lacks the leadership skill required to be successful in the position he is in

Complaint: ***
I am rejecting this response because: all the business said was see an attached letter mailed to meUm there is no attachment I guess this will just have to
remain open until I receive whatever letter they "claim" they mailed to meUnreal
Sincerely,
*** ***

*** ** *** *** ** *** *** ** *** Dear Ms***, Please accept my sincere apology on behalf of our company for the unfortunate experience that you received with our SONIC Drive-in, in Shawnee, OK. I regret that we provided you with bad service and a poor customer
experience---it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. A letter of apology was mailed to you, that includes a $SONIC gift card and coupons, that you can use at any Sonic Drilocation. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don’t hesitate to contact me personally by phone or email Sincerely, *** ***Customer Experience Manager P: ###-###-####***.***@sonicdrivein.com SONIC America’s DriCorpJohnny Bench Drive Oklahoma City, OK

Complaint: [redacted]
I am rejecting this response because: First I am a guy not a girl.  Second I have received no refund. Nor have I recieved anything else from sonic
Sincerely,
[redacted]

Hello,The store refunded the customer her money and a $20 gift card for her troubles.  The management team also coached the crew on what's appropriate and inappropriate as small talk with any guest.

Please see the attached letter mailed to the guest.  I appreciate your time regarding this matter.
-[redacted]

Initial Business Response /* (1000, 10, 2015/11/24) */
Spoke to [redacted] and gathered more details on Nov 24, 2015. Determined this was at Store [redacted]
Notified the regional vice president, market leader, principal leader, and general manager for that drive-in of the incident for corrective action...

and follow-up with the team that was working at around 9pm on October 31, 2015.
Also reached out to the head of the Sonic Totline for an explanation as to why [redacted]'s electronic contact was not followed up on and will be following through with a postmortem of where the process broke down, so it does not happen again.
[redacted] no longer wishes for a $7.05 check and very thoughtfully explained that he simply wants his Sonic to be the best it can be. I will do all I can to ensure he gets what he wants.
Initial Consumer Rebuttal /* (2000, 12, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was very satisfied with the response I received from the corporate office and I am quite satisfied that they will take the appropriate in house action to make sure other customers are not treated this same way. I concur I do not wish to receive a refund at this time, I spoke out of frustration, but do not feel a refund is necessary from this point forward.