Sonic Sense

Initial Business Response /* (1000, 9, 2015/06/17) */
Greetings,
Due to an issue with our merchant services, there was in fact a problem with the customer's refundAs soon as we were notified of the problem, we rectified it immediately and had the funds released to the customer
We are
extremely sorry for the delayThis issue has not occurred before and we have worked with our merchant services to implement procedures that will insure that we are notified immediately
If the customer has any additional issues or questions we welcome them to contact usWe would be happy to assist with any problem
Thank you
Sonic Sense
Initial Consumer Rebuttal /* (2000, 11, 2015/06/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)