Sonner Technology Co. LLC

Consumer states she traded her Nissan Versa for a new Nissan Versa Traded it on 07/12/Consumer states she considers matter resolved

Initial Business Response / [redacted] (1000, 9, 2015/09/28) */ Ms [redacted] , We recently received your complaint # XXXXXXXX from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 24, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on September 3, At the time you canceled your account, we issued you an immediate refund of $on the most recent charge If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week 888-986-(US Only) Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) After my phone call on September 3, I realized that Bella Brite and Whitening Coach is affiliatedWhich I cancelled Bella Brite on June 29, (days) before the day free trialI spoke with [redacted] on June 29, I did not receive anything from Bella Brite yet was chargedThe package that I received and returned was from Whitening CoachWith the companies being affiliated I am seeking reimbursement for the remainder of $from Bella Brite and $Because you both are affiliate I want a reimbursement totaling $ Cancellation was made within days because both companies are affiliated cancellation should have been made for both companiesI am seeking full reimbursement These practices are misleading and unethicalNot good business practices Final Business Response / [redacted] (4000, 13, 2015/10/20) */ See scanned reply

Hi, I want to start by apologizing for any miscommunicationWe advertise our vehicles very aggressively to make a car buying experience easy and hassle freeOn all our add vehicles it clearly states the breakdown of discounts, rebates, special rates, and any
other incentivesI am sure the customer, like every other of our customers, is looking for the best possible dealI can assure you that we gave him our lowest price possible at that timeWe never want anyone to leave unsatisfied and we do not like to mislead anyoneI would like to offer a year maintenance (oil changes only) with the purchase of any vehicle whether its our advertised price or not-*** *** ** *** ***

I am rejecting this response because: there was no miscommunicationI totally understood the offer that he madeThe point here is that they called me to return to his office for a better deal which they didn't honoredso he is missing the main point of my complaintI just want a really good offer according to my credit score thanks

Hi, I want to start by apologizing for any miscommunicationWe advertise our vehicles very aggressively to make a car buying experience easy and hassle freeOn all our add vehicles it clearly states the breakdown of discounts, rebates, special rates, and any
other incentivesI am sure the customer, like every other of our customers, is looking for the best possible dealI can assure you that we gave him our lowest price possible at that timeWe never want anyone to leave unsatisfied and we do not like to mislead anyoneI would like to offer a year maintenance (oil changes only) with the purchase of any vehicle whether its our advertised price or not-*** *** ** *** ***

Hello, It is very unfortunate that you have problems with your vehicle and we want to help in any way that we canBased on the circumstances I would not be able to grant your request of replacement of the vehicle with no negative equityThe mileage put on the
car was over 40,miles within one year and no service records on your behalfWe also always recommend extended warranties at time of purchase which were declinedWhat we can do for you is offer you employee rate for parts and service or we can appraise your vehicle thru kbb and allow and additional $on the actual value of the vehicle if you decide to trade it inPlease let us know how you would like to move forward we are here to serve youThank you in advance-Nissan Of Yuba City

Consumer states she traded her Nissan Versa for a new Nissan Versa? Traded it on 07/12/Consumer states she considers matter resolved.?

Initial Business Response /* (1000, 9, 2015/09/28) */
Ms. [redacted],
We recently received your complaint # XXXXXXXX from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 24, 2015.
The terms of the offer that you agreed to...

at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product."
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
According to our records the first contact we had requesting the cancelation of your account was on September 3, 2015. At the time you canceled your account, we issued you an immediate refund of $92.13 on the most recent charge.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.
Thank you,
Bella at Home Customer Service Team
24 hours a day, 7 days a week
888-986-8154 (US Only)
Initial Consumer Rebuttal /* (3000, 11, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After my phone call on September 3, 2015 I realized that Bella Brite and Whitening Coach is affiliated. Which I cancelled Bella Brite on June 29, 2015 (5 days) before the 10 day free trial. I spoke with [redacted] on June 29, 2015. I did not receive anything from Bella Brite yet was charged. The package that I received and returned was from Whitening Coach. With the 2 companies being affiliated I am seeking reimbursement for the remainder of $113.95 from Bella Brite and $116.13. Because you both are affiliate I want a reimbursement totaling $230.08.
Cancellation was made within 5 days because both companies are affiliated cancellation should have been made for both companies. I am seeking full reimbursement.
These practices are misleading and unethical. Not good business practices
Final Business Response /* (4000, 13, 2015/10/20) */
See scanned reply

I am rejecting this response because: there was no miscommunication. I totally understood the offer that he made. The point here is that they called me to return to his office for a better deal which they didn't honored. so he is missing the main point of my complaint. I just want a really good offer according to my credit score thanks.

Hello,       It is very unfortunate that you have problems with your vehicle and we want to help in any way that we can. Based on the circumstances I would not be able to grant your request of replacement of the vehicle with no negative equity. The mileage put on the...

car was over 40,000 miles within one year and no service records on your behalf. We also always recommend extended warranties at time of purchase which were declined. What we can do for you is offer you employee rate for parts and service or we can appraise your vehicle thru kbb and allow and additional $1000 on the actual value of the vehicle if you decide to trade it in. Please let us know how you would like to move forward we are here to serve you. Thank you in advance-Nissan Of Yuba City

Consumer states she traded her 2013 Nissan Versa for a new 2016 Nissan Versa.  Traded it on 07/12/2016. Consumer states she considers matter resolved.