SONNET Networking

Review: We have had their internet service for over 3 years at our vacation home. We visit infrequently but when there could never get good internet service, general [redacted] or internet searches would continously spin and never contect or drop, we had contacted them numerious times and last march they recommended that we move up to their 9.5 mb service for a highier price and that should fix the problem from $49 to $79 a month. We did even though we arent up their much. Since then we have been now being. Illed for sometimes over 20mb. Weve called from the first bill and even asked them to disconnect if it went over but said said they couldnt. They said it was probably our directtv provider with it wasnt and even charned our passcode. This month again over 20mb and we have had no resolution. We now have contacted them to disconnect and they want to charge us an additional $250 disconnect charge plus the monthly overages. We have called and explained we had no cancellation charge before and the only reason we upped the service in March was per their recommendatio to fix the connection. So we since march been paying the highier fee and overages. We have always paid our invoices with them, been a good customer and upgraded and paid more do to their connection pro lems and have tried to work with them. We shouldnt have to pay any cancellation fee and be refunded all the overcharges as something is clearly wrong with their service or equipt. We hAve cellular with five people on it who check their mail, internet ect and never even get up to 6mb even with continous useDesired Settlement: We would like the overcharges since march be refunded and the $250 cancellation removed as we onlu upgraded in march do to problems on their service and our previous contract had no cancellation policy and we are only leaving they are continously now overbilling and poor connection problems still