Sonny's BBQ

Thank you for bringing this matter to our attention.  CNC is dedicated to providing our members with the highest quality member experience.  We have spoken to the member and advised him of the benefits and cost sharing in regard to the services the member received and resolved his issue...

for him.  Additionally we discussed in detail the member’s copayment for the same services should he require them in the future.  We have encouraged the member to utilize the Healthcare Concierge service directly for his benefits needs anytime he has questions before, during, or after services.  We look forward to continuing to serve him in the future.   Tell us why here...

Thank you for bringing this matter to our attention.  We are dedicated to providing our members with the best member experience. In follow up to our telephone conversation today, we have identified that the physician’s office sent the referral on August 15, 2017 and the requested referrals...

have been processed. Please contact your personal Healthcare Concierge if you have any additional questions or concerns.  Your Healthcare Concierge is your single point of contact in working directly with you to ensure that all of your questions are addressed and to help in matters such as coordinating referrals with your providers.

Thank you for bringing this matter to our attention.  We are dedicated to providing our members with the best member experience.  In follow up to our telephone conversation today, we have advised our member of the benefits and the timely filing process to receive direct member...

reimbursements. Additionally we have directed the member to the information in her Evidence of Coverage, chapter 7, section 2, entitled “How to ask us to pay you back or to pay a bill you have received”.  We have encouraged the member to utilize the [redacted] service directly for her benefit needs anytime she has questions regarding the member reimbursement process. Your [redacted] is your single point of contact in working directly with you to ensure that all of your questions are addressed and to help in matters such as questions about member reimbursements.  Tell us why here...

Complaint: [redacted]
I am rejecting this response because it is filled with inaccuracies.  They are operating a claims department that ignores their clients.  After 5 calls to them over 5 months and one registered letter detailing my complaint of which all were ignored, they finally called me only after receiving the Revdex.com inquiry.  The made up a story about how after 5 procedures over a three year period, two in 2017, that they changed the process and added a $125 co-pay for my procedure for the latest procedure on 7/6/2017.  This healthcare company cannot be trusted.  Had I know this information by 12-7-17 I would have certainly changed my medicare supplement policy to anyone of the other healthcare providers, which none of these have co-pays for this particular procedure.  When I googled Care n Care I found many complaints about this company not being responsive to callers, so I now understand why they treated me as they did, repeatedly.  Their goal is not to resolve complaints/inquiries, but to just ignore them and hope the general population won't find out.  Use Care n Care at you're own risk.
Regards,
[redacted]

Customer came in on 03-22. Ate, paid his ticket and left. Never said a word to anyone. 1 week later 03-29 he responded to a online survey with his complaint and wanted to be contacted. (Evidently he had already issued a complaint with the Revdex.com) We contacted him on 03-30. Attached...

is the emails that transpired. He would not call us at all only email. It was difficult to process a refund when he paid in cash. We do not have checks here so we had to mail him cash.

All food was cold and unacceptable.
I do not wish to communicate with the restaurant via telephone, as I would develop a profound propensity to launch into a lacerating verbal onslaught laced with expletives that I'm certain they would not appreciate. E-mail is the best avenue for all communication.
The health department really should be notified of the poor practices at this location.