Sonny's Cleaners

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12564615, and find that this resolution is satisfactory to me. 
Regards,
Kristen [redacted]

Dear Ms. Neal, In response to Revdex.com Complaint ID 12654542, we have sent an email to apologize for the service problems with the delay  that Hanes.com had with his PayPal credit for $11.96 and with Hanes.com email responses.    We applied that...

credit directly in PayPal on February 2,2018 .  We have had  a recent systems conversion that have caused unexpected delays to PayPal refund processing.  We are working diligently to get these problems corrected and have offered a complimentary item in the correct size to Mr. Harrington with our sincere apologies for these service problems.   We appreciate your bringing this problem to our attention and hope you will let us know if we can provide further assistance.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President [redacted] Extension 8731    [redacted]@hanes.com

Dear Ms. Neal,   Thank you for making the call today. In response to Revdex.com Complaint ID 12551068, I have called Ms. [redacted] to offer our sincere apologies for the service problems that we have had with her recent Hanes.com orders 410859309 and 410859360 that were delivered...

to her home.   We apologize for this delay in response to her email and for the delay in the delivery of these orders due to the inventory and backorder problems we have had recently.  We have issued a refund credit  for $93.28 to provide adiscount on these two orders.  We appreciate your bringing this problem our attention and hope you will let us know if there is anything further we can do to assist with this complaint.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President Office: [redacted]               julie.[redacted]@hanes.com

Dear Ms. Diaz , 
Please accept our apologies for this delay in response to your
Revdex.com complaint # [redacted].  Unfortunately we
searched for the email address [redacted]  and the name [redacted] and were unable to
find his information on the...

Hanes.com file to unsubscribe. After running a search against the address :
 
[redacted]
 
We were able to find one order placed by someone at
that same address with the email address: 
[redacted]. 
On 10/27/15 , Hanes.com unsubscribed [redacted].  We show that the emails stopped completely on
10/31/15 and we have verified that there will not be any more emails sent to [redacted].   We also have unsubscribed the email address [redacted] .
 
We asked Mr. [redacted] to let us know if these are not the correct email addresses to unsubscribe,
so that we can get the correct email address from him and unsubscribe immediately.  We are sorry for the delays caused by the problems with idetifying the correct email address to unsubscribe. Please let us
know if there is anything further we can do to assist with this complaint. 
 
Sincerely,
[redacted]
Hanes Brands Inc.
Office of the President
[redacted]

I am rejecting this response because: I believe that the someone within this business has used my debit card to make unauthorized purchases.  I have sent a complaint to the attorney generals offices in two states. I have returned items that this company has sent me.   One was rejected, one will be sent via certified mail 12/27.NO further correspondence is necessary.
Regards,
[redacted]

Dear Ms. Neal,   In response to Revdex.com Complaint ID 12526123, we have sent an email to apologize for the service problems that we have had with his recent Hanes.com order 409902957 that did not include the missing package of Hanes undershirts.  We also apologized...

for this delay in response to his emails and phone calls. Due to a recent systems conversion we have had problems with the email system being down that resulted in this extremely high email and call volume.  We are diligently working to address these systems and service problems .   We issued a refund for $10.99 on November 30, 2017 to reimburse for the missing package and have issued a refund today to reimburse him $10.98 for the remainder of the order on December 18, 2017. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President Office: 336-519-8731               [redacted]  .

Dear Ms.Diaz,In response to Revdex.com Complaint ID #[redacted], we attempted to contact [redacted] by phone without success and then sent him an email on 1/27/16 asking him to provide the total price of his purchase so that a refund could be processed immediately.  ...

Mr. [redacted] responded to our email that he is on a do not call list and cannot be reached by phone. He said that if we send him a label to return then we can look up the retail price and then refund him.  On 1/28/16, we sent Mr. [redacted]  an electronic return label and an email again requesting the style being returned so that we could refund Mr. [redacted] without waiting on the return .  We have not received the return or a response to that email. On 2/5/16, the
Hanes Retail Consumer Service department advised that
Mr. [redacted] had informed them that he is returning a Champion Polo Shirt that has a retail price of $19.99.  On Monday 2/8/16
 we are sending out a refund check for $21.19 that will be sent out
 through UPS for delivery on 2/9/16 so that he will not
have to continue to wait for the return to arrive to receive the refund he
requested as resolution to this complaint.  On 2/5/16, we sent an email to inform Mr. [redacted] that the refund is being sent and to apologize to Mr. [redacted] for the delay
in response as we were waiting on his return.   Please accept our apologies for this delay in response to the Revdex.com.  Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/16.  Please let us know if we can provide further assistance with this complaint.
Sincerely,
Julie [redacted]
Hanes
Brands Inc.
 [redacted]

Dear Ms. Neal, In response to Revdex.com Complaint ID 12473174, we sent our apologies to Ms. [redacted] for the problems with the inventory availability, service and delivery of her orders 409323625 and 409619233.  We have had a recent systems conversion that has...

produced these systems problems that has led to these service problems.  We are working diligently to get these problems corrected.  In response to her complaint, we sent a refund check for $95.00 that was delivered by UPS on November 24,2017 as requested by Ms. [redacted] and  have also issued a refund for $127.20 on November 28,2017 to provide a 40% discount on her order 409323625 valued at $ 318.00.   Pease let us know if we can provide further assistance with this complaint.   Sincerely,   Julie [redacted] Hanes Brands Inc. 531 Northridge Park Drive Rural Hall, NC 27045 [redacted]

Dear Ms. Neal,  In response to Revdex.com Complaint ID 12522448,we have sent an email to apologize to Ms. [redacted] for the service problems that we have had with her recent Hanes.com order 409684626.   We apologize for this delay in response to your email.  We...

explained  that in order to get the “Buy 1 Get 1 Free Offer that  was requested , our Customers are required to order all 4 of the bras including the Free Bras.  This offer requires that the Free Bras are placed on the order so that if our Customers want to order the Free Bras in a different color or size then we would know what color or size should be sent out. On this order, there were only two of the bras listed so those were the two bras that were sent.  We have apologized for this confusion and have issued a refund credit  for $77.35  on December 20, 2017 to reimburse her in full for the entire order.   We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President Office: [redacted]               [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522448, and find that this resolution is satisfactory to me.  I certainly did not understand this information before.  It seems strange that they thought I would know this without being informed by them about it.
Regards,
Catherine [redacted]

Dear Ms. Diaz, Thank you for contacting Hanes about the Revdex.com Complaint ID #[redacted]  from Mr. [redacted] on the
delivery and service problems with his Hanes order  #[redacted]. 
 We have apologized for this mistake with this...

chargeback,corrected our records, cleared his account  and he will not
receive any further communication from Hanes on this order or chargeback. We have also replaced the order for Mr. [redacted]. He was pleased with our response and this replacement was  delivered on 8/7/15.   Please let us know if we can provide
further assistance with this complaint.
Sincerely,
Julie [redacted]
Hanes Brands Inc.
Office of the President
800-832-0594 [redacted]
v

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. Neal,   We appreciate your bringing these service problems with the delays in processing your returns to our attention through this Revdex.com Complaint ID 12430725. We have sent an email to Ms. [redacted] to apologize for the delays in processing the return and the...

service problems that she encountered.  Hanes.com had a systems conversion in August that has led to these unexpected service problems.   We do show that a refund credit for $12.75 was processed on October 5,2017.   We have issued a credit for $35.05 on October 21,2017 to refund for the remainder of this order. We are very sorry for this inconvenience and hope you will let us know if we can provide further assistance  on this Revdex.com complaint.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12430725, and find that this resolution is satisfactory to me. 
Regards,
Marie [redacted]

Dear Ms. Neal,   In response to Revdex.com complaint ID 12759999 on Hanes.com Order 413092184, Hanes sent an email to apologize for the problems with the delivery of her order.  We attempted to send out a replacement as requested, but did not have...

one style in the color Nude in stock so we have shipped two each in the colors Black and Toffee and have issued a full refund for $49.05.  We appreciate this opportunity to correct this mistake and want to apologize for this inconvenience.  Please let us know if there is anything further we can do to assist with this complaint.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12551068, and find that this resolution is satisfactory to me. 
Regards,
Patricia [redacted]

Thank you for contacting us with regard to Revdex.com complaint ID [redacted].  We have sent our apologies to Ms. [redacted] for the products with the moldy smell along with the service problems.  As requested we are sending her a refund check for $19.20 along with two Hanesbrands...

Gift Certificates that are redeemable at any of our outlet stores.  This refund check and Gift Certificates will be delivered to Ms. [redacted] on November 17,2016 through UPS delivery.  Please let us know if there is any further assistance that we can provide.Sincerely, Julie J[redacted]Hanesbrands Outlet Customer Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Number 1, I am on the do not call list and never gave Hanes my phone number, so they couldn't have called me. The only number I gave them was my fax machine. Number 2, Hanes kept playing games by email. They should have asked for style information up front instead of repeatedly asking the sane questions I had already provided answers to. I received the check, so this is resolved. 
Regards,
[redacted]

Good night,This email serves to inform you that I was contacted by Hanes and the matter was resolved in a very satisfactory manner. Thank you very much for your assistance and time afforded me.Best regards[redacted]

Dear Mr. Neal,  In response to Revdex.com complaint ID 12590410, we have sent an email to apologize for the service and delivery  problems that we have had with the recent return of Hanes.com order [redacted].   We also apologized for this delay in processing your...

refund due to recent systems problems.   We issued the refund for the only amount that was charged-$27.36 on January 10,2018.  We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President Office: [redacted]               julie.[redacted]@hanes.com