Sonoma Matchmakers

After reviewing the response from Sonoma Matchmakers, I must reiterate that their information is based solely on the feedback I provided regarding the first meeting, usually a brief coffee date that doesn’t provide a lot of informationThey do not record any of the other feedback that is provided so they can’t speak to my experiencesFor example: the person they refer to as my third introduction, the ‘sweet man’, was very different on the third, and final, time that I saw himBesides being dressed very poorly (his jeans were torn and even had paint stains on them), he went on about his ex-wife and his financial difficulties and made me very uncomfortableThe match I believe they are referring to as my fifth, who I did have a nice time with and would have seen again, started out by leaving me sitting at our meeting place while he went to the wrong placeThat I could understand but he didn’t even have my phone number with him and hadn’t given me his cell number (I called not knowing the number I had was his home) so I felt I had been stood upWe arranged another meeting and after saying he would call the following week to confirm, he did not callI didn’t want to get stood up again so I had to call himThen, after asking if I’d like to get together again, and my saying yes, he never bothered to call me againConsidering everything else, I wasn’t surprised and was not interested in pursuing himOf course, they don’t mention the one who was sarcastic, rude, and even offended meThey say I knew my seventh match, but that’s not even trueThere was only one match that I knewAs I stated before, I have notes from all of the meetings and can provide that if necessaryI hesitate to do that here as your letter stated that it would be publicly postedThey say they are a “feedback based service”I faithfully provided feedback after every meeting and also told them about problems leading up to and after that first meeting, but they record so little and, it seems, only the positiveThey also say my membership is not eligible for cancellation or refund, but they have not provided the quality service that was promised and that I paid forIt seems only fair that I be allowed to discontinue and receive a refund for the unused services as I have completely lost faith in themAny assistance you can provide in helping me resolve this issue would be greatly appreciated***

As we stated previously, [redacted] account is not eligible for cancellation or refund. While we can work toward providing our clients with matches, we can not possibly control the outcome of any introduction. We are eager to continue matching [redacted] and encourage her to contact our office so that we can work toward achieving her relationship goals.

Complaint:***I am rejecting this response because:
This is not about their being unable to guarantee the outcome of a meeting The problem is due to the poor quality of the matches they provide They CAN provide a refund for the portion of my membership that remains unused They simply refuse and I don't understand why I do not want to continue this service as it has not met the standard that they promised
Sincerely,
*** ***

We are sorry to hear that [redacted] has not found success at this point in her membership. We are passionate about helping singles achieve their relationship goals and would like to continue working together with her. 
Our company performs an in depth criminal background check on every...

client. We have never required our clients to undergo a credit check. Prior to enrollment, we ask a variety of qualifying questions including marital status, income, mental and physical health. We offer our membership to quality singles that are serious about finding someone to share their lives with. Our clients share a common goal but may define their relationship goals in different ways. Some would like to remarry, while others are looking for companionship. Some are interested in taking it slow to ensure the person they chose to spend their lives with is the right person, while others may move a bit quicker. We also can not guarantee when a client will find success.
Even though [redacted] declined 3 matches throughout her membership, she has been provided 7 introductions in 6 months. Our typical time line between matches is 3-4 weeks, meaning that she is ahead of schedule with her matches. Although the first two introductions did not result in dates, she informed us that she liked her third introduction, saying he was a sweet man, saw more than once and would see again. She knew her fourth match out of the service and said she would see him again, that he was a great guy. She met her fifth match and said he was fun, they shared great conversation and would see him again. She also knew her seventh match and said he was attractive, nice and would see him again as well. 
We would like to remind [redacted] that we are a feedback based service. Feedback is one of the most important keys to helping find the right match. We ask our clients to provide feedback after every introduction to help fine tune matches. She is also only half way through her membership. We ask that in order to be successful, she keep an open mind and communicate with us regarding the types of men she is hoping to meet. 
In an effort to resolve [redacted] concerns, our manager spoke with her on [redacted] 28. They even hand selected a match for her but she was not interested in moving forward with the service. Unfortunately, [redacted] membership is not eligible for cancellation or refund. Our matchmaking staff stands ready to move forward with matching [redacted] in a positive manner. However, we must respect her instructions not to match her at this point in time. If she changes her mind she simply needs to let us know and we will gladly move forward with providing her new introductions.

As we stated previously, [redacted] account is not eligible for cancellation or refund. While we can work toward providing our clients with matches, we can not possibly control the outcome of any introduction. We are eager to continue matching [redacted] and encourage her to contact our office so that we can work toward achieving her relationship goals.

After reviewing the response from Sonoma Matchmakers, I must reiterate that their information is based solely on the feedback I provided regarding the first meeting, usually a brief coffee date that doesn’t provide a lot of information. They do not record any of the other feedback that is provided so they can’t speak to my experiences. For example: the person they refer to as my third introduction, the ‘sweet man’, was very different on the third, and final, time that I saw him. Besides being dressed very poorly (his jeans were torn and even had paint stains on them), he went on about his ex-wife and his financial difficulties and made me very uncomfortable. The match I believe they are referring to as my fifth, who I did have a nice time with and would have seen again, started out by leaving me sitting at our meeting place while he went to the wrong place. That I could understand but he didn’t even have my phone number with him and hadn’t given me his cell number (I called not knowing the number I had was his home) so I felt I had been stood up. We arranged another meeting and after saying he would call the following week to confirm, he did not call. I didn’t want to get stood up again so I had to call him. Then, after asking if I’d like to get together again, and my saying yes, he never bothered to call me again. Considering everything else, I wasn’t surprised and was not interested in pursuing him. Of course, they don’t mention the one who was sarcastic, rude, and even offended me. They say I knew my seventh match, but that’s not even true. There was only one match that I knew. As I stated before, I have notes from all of the meetings and can provide that if necessary. I hesitate to do that here as your letter stated that it would be publicly posted. They say they are a “feedback based service”. I faithfully provided feedback after every meeting and also told them about problems leading up to and after that first meeting, but they record so little and, it seems, only the positive. They also say my membership is not eligible for cancellation or refund, but they have not provided the quality service that was promised and that I paid for. It seems only fair that I be allowed to discontinue and receive a refund for the unused services as I have completely lost faith in them. Any assistance you can provide in helping me resolve this issue would be greatly appreciated. [redacted]