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Sonoma Thunder Incorporated

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Reviews Sonoma Thunder Incorporated

Sonoma Thunder Incorporated Reviews (8)

Complaint: [redacted] I am rejecting this response because: This business disrespects its customers Will the Revdex.com have their rating reflect this company's poor customer service? Sincerely, [redacted]

[redacted] specifically chose to purchase a non-refundable prepaid Flight Voucher in order to obtain a $ [redacted] discount from the pricingJust as it is for every customer who contacts us, the two different options were made very clear from the beginning: [redacted] could either 'reserve' the flight, being charged ONLY in the event the flight was performed OR he could receive a discount (by prepaying) with the contractual agreement to reschedule the flight during a six month period of timein the event the flight is cancelled due to weather [redacted] willingly signed this agreement and he is welcome to schedule or transfer his flight voucher in the future as suitable weather and space availability permitsEven after the promotional period expires, he can always reinstate his voucher for a new month period, at any time in the future - the value of his Flight Voucher will always remain ***'s original (first) scheduled flight date was cancelled due to unsuitable (unsafe) weather conditions which occurred earlier than anticipated that morningNothing other than a prudent operational decision was made that morning, by the pilot, for everyones' benefitAny other description of that morning's events or the circumstances preceding that event is only a distraction from the fact that [redacted] simply doesn't want to take responsibility for the choice he madeMainly for his own personal gain, [redacted] has since used defamation through multiple vindictive negative reviews to force his desire to be financially remuneratedHis affrontive behavior toward the pilot that morning along with his subsequent adversarial position against our company gives us no incentive to satisfy his claimCertainly his malicious reviews will remain long after his issues will be rectified, so whether he chooses to fly or not, compensation for our services are justified

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ [redacted] signed a confirmation contract with the mutual agreement he would make himself available to fly during a day period On his first day flight conditions were not optimal due to hot stagnant wind conditions and only one unprofessional pilot was known to have actually flown that dayWe had additional passengers [redacted] had consolidated for the next day's flight and [redacted] 's party of where the only passengers [redacted] on the scheduleOur policy clearly states that we must have a minimum of passengers [redacted] fly, so his flight was automatically rescheduled to his subsequent day and he was notified hours beforehand personally by myself Typically cancellations for weather would occur on the morning of the flight however other logistical factors can possibly change plans before that timeIn my message I asked him to acknowledge his re-schedued flight, but he failed to contact us until another hours had passedHis cell phone service was consistently available, because his stayed at the same hotel until after I finally contacted him there Any mention I made to our aircraft being inspected for use on the next day was merely incidental and not relevant to arranging [redacted] 's plansWhile leaving a voice mail, I did not go into elaborate detail for our reasons to reschedule, anticipating his return phone call to better explainI was traveling at that time [redacted] also had written instructions to be in contact with me before he was to go to the meting site which he also disregardedThis would have helped him traveling that first day When I called him the 2nd morning to confirm our flight plans, roughly hours after the initial notification, [redacted] indignantly argued and chose not to show up for his flightGiven such short notice we had no opportunity to resell his space, therefore his failure to participate resulted in a forfeiture of payment As a consolation we gave him a flight voucher that he can utilize in the future or transfer to another party, but he is not entitled to any refund [redacted] evidently doesn't want to take responsibility for his decision making and failure to communicate with uswhich would have circumvented this conflict and his monetary loss entirely Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) As mentioned in my initial case text, All of the evidence presented by the business regarding the weather conditions, change of passengers, or any other fact they are attempting to use as a contractual obligation became arbitrary once they cancelled my flight on other termsHad these facts been made known to me in the initial canceling of the flight on the voicemail I would have agreed to fly laterMind you, changing all of my vacation plans, including canceling others, to make this flight However, again, this was not the caseThe business canceled the flight on the terms of their balloon being unable to fly, and only on these terms The business said "Any mention I made to our aircraft being inspected for use on the next day was merely incidental and not relevant to arranging [redacted] 's plans." From the voicemail: "We have a balloon coming back from its annual inspection and it's not going to be done until tomorrow, so we have postponed your flight plans until Friday." Not only is this statement relevant, but it is the only thing the business mentioned upon the initial cancellation of my flightHe did not make a single contractual claim until much after the fact No matter the businesses intention, the clear context of this statement is crystalThere is no wrong way to interpret this statement The simplest deconstruction of this statement equals: The balloon's inspection was not completed, therefore the flight was cancelled I do not understand how the business can continue to say this statement is not importantThey continue to say it was taken out of context and that he shouldn't have mentioned itThe issue is, he did say, and the context is very clear in that statementIf [redacted] made an error in what he said on his voicemail that is not my responsibility The voicemail was stated very clearlyThere was no mention that I was required to contact the companyThe voicemail clearly made the decision that the flight was cancelled on terms of the balloon being out of service, regardless of if I called them or not I believe this business is being extremely deceitful in their attempt to retain my paymentAll of the evidence they have presented have been after the fact, much later than the flight could have even happenedHad they conducted themselves in a professional manner we would not be in this situationInstead, they continue to point the blame off of themselves at every turn I am still requesting a 100% refund In additional explanation to an already erroneous claim, we may have stayed at the same hotel for the duration of this case, however to infer that we stayed in our hotel for 48hours (while we were on vacation in San Francisco) and therefore must have had cellphone reception, seems like a stretch to make your claimI would like the business to present evidence as to exactly why I am not due this refund

Using as an example of our availability and dedication to performing balloon flightsas of *** we have flown *** out of *** which is almost 65% of the yearly days possible to flyThis doesn't even account for winter days that were cancelled by weather or merely a lack of passengersThere are quite a few days that we could have flown, but passengers were not booked - there were two beautiful days last week for example when we could have flownThere are ample opportunities to fly with us during any month periodOur customers must contact us sooner than later allowing some flexibility in their schedule in order for us to successfully perform this type of service
We still can't find any details regarding this original customer's flight purchaseJust because it was a gift doesn't negate the policies that this purchaser agreed to at the time of purchaseThese type of reinstatement policies are very for any pre-paid discounted voucher purchase through *** or *** *** If *** *** doesn't want to comply with the reinstatement policy, then we suggest this voucher be returned to its purchaser asking them for compensation.
Thank you for your attention and being respectfull of our business

Complaint: ***I am rejecting this response because:
The vouchers were a gift to myself (*** ***) and my partner, *** *** We are the "original owners." Since they were a gift, we never agreed to a policy
To require a *** reinstatement fee after attempts to
reschedule (of which were due to the company cancelling due to inclement weather) is an unduly strict standard Other balloon companies have reasonable policies--if cancellation is due to weather and good faith effort to reschedule flight is unsuccessful, 100% of cost is refunded to customer Another company's policy is to refund all but administrative fee of $***
I request waiver of *** rescheduling fee or refund of original purchase amount I also request that the company's rating with the Revdex.com be listed as the lowest one possible to reflect their disregard toward their customers and for unacceptable customer service
Sincerely,*** ***

[redacted] specifically chose to purchase a non-refundable prepaid Flight Voucher in order to obtain a $** discount from the normal pricing. Just as it is for every customer who contacts us, the two different options were made very clear from the beginning: [redacted] could either 'reserve' the flight,...

being charged ONLY in the event the flight was performed OR he could receive a discount (by prepaying) with the contractual agreement to reschedule the flight during a six month period of time... in the event the flight is cancelled due to weather.
[redacted] willingly signed this agreement and he is welcome to schedule or transfer his flight voucher in the future as suitable weather and space availability permits. Even after the promotional period expires, he can always reinstate his voucher for a new 6 month period, at any time in the future - the value of his Flight Voucher will always remain.
[redacted]'s original (first) scheduled flight date was cancelled due to unsuitable (unsafe) weather conditions which occurred earlier than anticipated that morning. Nothing other than a prudent operational decision was made that morning, by the pilot, for everyones' benefit. Any other description of that morning's events or the circumstances preceding that event is only a distraction from the fact that [redacted] simply doesn't want to take responsibility for the choice he made. Mainly for his own personal gain, [redacted] has since used defamation through multiple vindictive negative reviews to force his desire to be financially remunerated. His affrontive behavior toward the pilot that morning along with his subsequent adversarial position against our company gives us no incentive to satisfy his claim. Certainly his malicious reviews will remain long after his issues will be rectified, so whether he chooses to fly or not, compensation for our services are justified.

Complaint: [redacted]I am rejecting this response because:
 
This business disrespects its customers.  Will the Revdex.com have their rating reflect this company's poor customer service?  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/22) */
[redacted] signed a confirmation contract with the mutual agreement he would make himself available to fly during a 3 day period.
On his first day flight conditions were not optimal due to hot stagnant wind conditions and only one...

unprofessional pilot was known to have actually flown that day. We had additional passengers [redacted] had consolidated for the next day's flight and [redacted]'s party of 2 where the only passengers [redacted] on the schedule. Our policy clearly states that we must have a minimum of 4 passengers ** fly, so his flight was automatically rescheduled to his subsequent day and he was notified 14 hours beforehand personally by myself.
Typically cancellations for weather would occur on the morning of the flight however other logistical factors can possibly change plans before that time. In my message I asked him to acknowledge his re-schedued flight, but he failed to contact us until another 24 hours had passed. His cell phone service was consistently available, because his stayed at the same hotel until after I finally contacted him there.
Any mention I made to our aircraft being inspected for use on the next day was merely incidental and not relevant to arranging [redacted]'s plans. While leaving a voice mail, I did not go into elaborate detail for our reasons to reschedule, anticipating his return phone call to better explain. I was traveling at that time.
[redacted] also had written instructions to be in contact with me before he was to go to the meting site which he also disregarded. This would have helped him traveling that first day.
When I called him the 2nd morning to confirm our flight plans, roughly 30 hours after the initial notification, [redacted] indignantly argued and chose not to show up for his flight. Given such short notice we had no opportunity to resell his space, therefore his failure to participate resulted in a forfeiture of payment.
As a consolation we gave him a flight voucher that he can utilize in the future or transfer to another party, but he is not entitled to any refund. [redacted] evidently doesn't want to take responsibility for his decision making and failure to communicate with us... which would have circumvented this conflict and his monetary loss entirely.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As mentioned in my initial case text, All of the evidence presented by the business regarding the weather conditions, change of passengers, or any other fact they are attempting to use as a contractual obligation became arbitrary once they cancelled my flight on other terms. Had these facts been made known to me in the initial canceling of the flight on the voicemail I would have agreed to fly later. Mind you, changing all of my vacation plans, including canceling others, to make this flight.
However, again, this was not the case. The business canceled the flight on the terms of their balloon being unable to fly, and only on these terms.
The business said "Any mention I made to our aircraft being inspected for use on the next day was merely incidental and not relevant to arranging [redacted]'s plans."
From the voicemail: "We have a balloon coming back from its annual inspection and it's not going to be done until tomorrow, so we have postponed your flight plans until Friday."
Not only is this statement relevant, but it is the only thing the business mentioned upon the initial cancellation of my flight. He did not make a single contractual claim until much after the fact.
No matter the businesses intention, the clear context of this statement is crystal. There is no wrong way to interpret this statement.
The simplest deconstruction of this statement equals:
The balloon's inspection was not completed, therefore the flight was cancelled.
I do not understand how the business can continue to say this statement is not important. They continue to say it was taken out of context and that he shouldn't have mentioned it. The issue is, he did say, and the context is very clear in that statement. If [redacted] made an error in what he said on his voicemail that is not my responsibility.
The voicemail was stated very clearly. There was no mention that I was required to contact the company. The voicemail clearly made the decision that the flight was cancelled on terms of the balloon being out of service, regardless of if I called them or not.
I believe this business is being extremely deceitful in their attempt to retain my payment. All of the evidence they have presented have been after the fact, much later than the flight could have even happened. Had they conducted themselves in a professional manner we would not be in this situation. Instead, they continue to point the blame off of themselves at every turn.
I am still requesting a 100% refund.
In additional explanation to an already erroneous claim, we may have stayed at the same hotel for the duration of this case, however to infer that we stayed in our hotel for 48hours (while we were on vacation in San Francisco) and therefore must have had cellphone reception, seems like a stretch to make your claim. I would like the business to present evidence as to exactly why I am not due this refund.

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Address: 5599 Kenwill Dr, Santa Rosa, California, United States, 95403

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