Sonora Nissan

I am in receipt of your letter dated May 14, regarding a complaint from [redacted] [redacted] We are familiar with Mr [redacted] 's complaint, and the Service Department at our dealership has attempted to help Mr [redacted] on numerous occasions regarding the issue he claims to have with his Nissan SentraWhile an explanation of our attempts is provide below,I believe the most salient point in my reply to the Revdex.com is that Mr[redacted] 's claim is not with our dealership, but rather with Niss.an USAThe outcome that Mr [redacted] seeks to return his new vehicle based on manufacturer defects was not approved by NissanNor was he able to satisfactorily request that the lemon law apply to his vehicle As for Sonora Nissan's commitment to addressing the problem: • Mr [redacted] complained of noises associated with his brakes on 3/20/ Our Service Manager, a 25-year-employee, as well as our Sales Manager, rode with Mr [redacted] in the vehicle, After approximately minutes of driving we were unable to duplicate the noises Mr [redacted] described, even with him present in the vehicle • Although the noise was not evident, Sonora Nissan replaced Mr [redacted] 's brake shoes and drums,free of chargeMr [redacted] had had both the shoes and drums replaced in previous repairs at other dealerships, but they had never been replaced at the same time.) • We kept the car at Sonora Nissan for a week and provided Mr [redacted] with a rental vehicle, free of chargeDuring this time our shop foreman, a Nissan Master Technician, drove the vehicle multiple timesWe were still unable to duplicate the noise Mr [redacted] described • On the day of pick up, Mr [redacted] 's daughter test-drove the vehicle with another of our Nissan techniciansThey were unable to duplicate the noise Mr [redacted] described • Mr [redacted] requested from Nissan (the manufacturer) that the vehicle be replacedOn April 17, 2014, Nissan denied this request as there had not been an unreasonable number of repairs on the vehicle • Mr [redacted] filed a lemon law complaint with Nissan USAThey offered Mr [redacted] a STS inspection on 4/28/2014, for which appointment neither Mr [redacted] , nor his daughter, nor the vehicle were present In short,Mr [redacted] 's complaint now lies with the manufacturerWe have replaced the brakes, attempted on many occasions to duplicate the noise he describesand provided great attention to detail regarding Mr [redacted] 's complaintsNot only can our technicians and experienced Service Department team members not hear the noise that Mr [redacted] describes, we are not authorized to provide the replacement vehicle that Mr [redacted] seeks Should you have further questions,please do not hesitate to contact me at ###-###-####

July 17, 2014 To: BBB/ [redacted] Complaint ID#: [redacted] I am responding to a claim filed by [redacted] ***. I attempted to reach [redacted] at approximately 2:22 pm on July 17, 2014. I was unable to reach her and left a voice message. I will address her focal points and sum the dealerships view on such claim. 1) [redacted] stated she bought the vehicle on the February 24, 2014. 2) [redacted] talked to sales consultant and was told tough that it was her car, within 30 days of purchase 3) [redacted] stated a so called friend of hers brought her to the store to see a family member of hers. 4) [redacted] stated she did not have a driver license or insurance. 5) [redacted] stated she is 85 and that there should be a law against taking advantage of senior citizens. 6) [redacted] stated that the Malibu she purchased was overpriced for the year and miles. 7) [redacted] would want a reimbursement of $10,000. [redacted] bought a Malibu on the February 27, 2014 not February 24, 2014. While [redacted] might have communicated with her Sales Consultant, who is not related to the person who brought her in to the store, and expressed that she would like the deal unwound, there is no cooling off period in the state of Arizona. [redacted] came in good faith and spoke to one of our Sales Consultants. After doing his evaluation on her needs and wants. He presented her with the most viable option we had for her. [redacted] state she informed our Sales Consultant she did not have a driver license or insurance. When my question to her is what was she doing at our store looking for a vehicle? She must have had a reason of why she was in need of a vehicle. The dealership was able to register the vehicle in her name without a driver license. The state of Arizona does not require a driver license to register a vehicle. Once again we are providing a service to a customer who is requesting to do business with our dealership. As adults we have the option to say yes or no. Sonora Nissan does not and will not pressure an individual into buying a vehicle, irrelevant of sex or age. An adult has the final decision as to whether they will purchase or not. [redacted] bought the vehicle outright. Not only did she have to sign the purchase order and the rest of the documents needed to finalize the transaction [redacted] had to finalize the actual purchase by paying for it. Giving her ample time to change her mind. [redacted] stated she purchased a vehicle that was overpriced for the year and miles. I have attached two retail sheets that would prove her statement incorrect. One of the retail sheets provided is for the month of June 2014. The retail value of her Malibu is $9,376. I have attached the most recent retail sheet dating effective dates of 7/11/14- 7/17/2014 and the retail value of her Malibu is $8.995. The latest value provided is a full fourth months, almost five months, after the purchase date and the vehicle still has a retail value equal to what she paid on February 27, 2014. [redacted] is seeking a reimbursement of $10,000 based on information that is inaccurate. The dealership understands that she has buyer’s remorse and feels that she was taken advantage of, and unfortunately there is no clear evidence of such actions. To the contrary the dealership provided the service she requested and was willing to assist her in making sure her car buying experience went well. The dealership understands her request but unfortunately her request in unmerited and unrealistic. The dealership stands by its principle of conducting good business and would expect our customers to honor their commitment. Sincerely, Manuel Rodriguez Sonora Nissan | General Sales Manager Phone: (928) 726.0525| Cell: (928) 920.0187| Fax: (928) 344.5576 [email protected] |3160 S Pacific Ave. Yuma AZ. 85365 See Attached.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Being a Nissan customer for years, I thought was being valued for my business and put my trust in this companyThe issues with my Sentra have been extremely unpleasant and disappointing but what has made this situation even more distasteful is the fact that Sonoran Nissan has literally denied my allegationsTheir sales manager, and a sales man rode in the car with my daughter and myselfThe car was not even turned on when my daughter pressed the break and the creaking sound we had been referring to happenedThe sales man confirmed he heard it, and said he would let the service manager know On March 22, 2014, after the car's break shoes and drums were replaced (at Sonoran Nissan), the car was still doing the creaking soundI took the car back to Sonoran Nissan on March 25, and picked it up on April 5, On April Sth, my daughter drove the car with a master technician and he also claimed to have heard the sound and even confirmed it in front of the service consultantThe sales manager previously told me that Nissan could not do anything else for me so that was when I decided to contact the Revdex.com My daughter attends school in Tucson; therefore the car was also taken to Thoroughbred NissanThe general manager rode in the car with my daughter and he heard the sound as wellHe then drove the car and clearly stated he had heard it and he could duplicate the sound as wellThis took place on May 5thThe car had been taken to Thoroughbred Nissan several times before, and the cylinders were replaced along with the break shoes but the noise remained Our initial request never stated that I wanted the car replacedI wanted the car fixed for my daughter's safety and after seven attempts Nissan has been unable to resolve the issueI am appalled and offended that Nissan claims to have not heard any of the sounds in my carI am attaching all the documentation to attest my allegations in the hope that Nissan will reconsider and see all the inconveniences this has causedl am especia\\y irritated because it has caused my daughter inconveniences while attending school ( [redacted] )Since the [redacted] is a very well recognized institution, I am willing to expose my case so that fellow parents are made aware before buying a new car from Nissan for their students Regards, [redacted]

April10,2017To: Revdex.com of ArizonaRE: Complaint ID # ***I would like to reference the complaint filed by Mr*** ***It is not the responsibility of Sonora Nissan to provide the difference in payoff amountTo illustrate I have included a blank purchase orderOn the
lower left side of the purchase order three out of the four areas are initialed by thebuying customer if there is a trade in involved in the purchase of the new vehicleThe three acknowledgements relate to the trade in vehicleOne of them states "Customer guarantees to pay difference if payoff is greater than estimated" initialed by *** ***.Sonora Nissan has an open door policy for customers to come in and talk to us about the concern(s) they haveAs a dealer we make every attempt to listen to the customer and see if we can find a solution to their concern(s)We will explain to the customer why we can or cannot find a solution to the concern(s)The customer has the right to feel that the explanation is not suitable but that does not make the concern(s) valid.Please feel free to contact me if you have further questions.Manuel R***General Sales ManagerSonora Nissan###-###-#### X***

10pt">
To: Revdex.com/ *** *** I attempted to reach *** *** *** at approximately 2:pm on July 17, 2014. I was unable to reach her and left a voice messageA response to the complaint was also faxed over to ***. I have attached the response with the two retail sheets showing the value of *** *** Malibu at the current time and last monthFeel free to contact me if there are any additional questionsSincerely, *** *** Sonora Nissan | General Sales Manager *** *** *** *** *** *** *** *** ***
*** *** * *** *** *** *** ***

I disagree to the response, has it was not explain that it was an estimated amount given to the trade in loan, it was explain afterwards when I received the remaining balance from previous bank the loan was under I inform the sales rep I can bring the correct amount of the balance on my loan tomorrow and any paper work needed she stated is not needed they will get all that information meaning the finance guys doing the offers at the glass room. I was at no hurry to close the sale has the sales personnel was This actions are deceiving, you are representing a good company and for sales personnel to use it to trick consumers that think they are being talk with the truth is not a good business practiceYes is my responsibility that is the reason I used this form to make my opinion on the matter count and other people know of the practices use for closing a sale

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Being a Nissan customer for 24 years, I thought 1 was being valued for my business and put my trust in this company. The issues with my Sentra have been extremely unpleasant and disappointing but what has made this situation even more distasteful is the fact that Sonoran Nissan has literally denied my allegations. Their sales manager, and a sales man rode in the car with my daughter and myself. The car was not even turned on when my daughter pressed the break and the creaking sound we had been referring to happened. The sales man confirmed he heard it, and said he would let the service manager know.
On  March  22,  2014, after  the car's  break  shoes and drums were  replaced  (at Sonoran Nissan), the car was still doing the creaking sound. I took the car back to Sonoran Nissan on March 25, 2014 and picked it up on April 5, 2014. On April Sth, my daughter drove the car with a master technician and he also claimed to have heard the sound and even confirmed it in front of the service consultant. The sales manager previously told me that Nissan could not do anything else for me so that was when I decided to contact the Revdex.com.
My  daughter  attends  school  in  Tucson;  therefore  the  car  was  also  taken  to Thoroughbred Nissan. The general manager rode in the car with my daughter and he heard the sound as well. He then drove the car and clearly stated he had heard it and he could duplicate the sound as well. This took place on May 5th. The car had been taken to Thoroughbred Nissan several times before, and the cylinders were replaced along with the break shoes but the noise remained.
Our initial request never stated that I wanted the car replaced. I wanted the car fixed for my  daughter's safety and after seven attempts Nissan has been unable to resolve  the issue. I am appalled and offended that Nissan claims to have not heard any of the sounds in my car. I am attaching all the documentation to  attest  my  allegations  in  the  hope  that Nissan will reconsider and see all the inconveniences this has caused. l  am  especia\\y irritated because it has caused my daughter inconveniences  while  attending  school ([redacted]). Since the [redacted] is a very well recognized institution, I am willing to expose my case so that fellow parents are made aware before buying a new car from Nissan for their students.
 
Regards,
[redacted]

I am in receipt of your letter  dated May 14, 2014 regarding a complaint from [redacted]. We are familiar  with Mr. [redacted]'s complaint, and the Service Department at our dealership has attempted to help Mr. [redacted] on numerous occasions regarding the issue he claims to have...

with his Nissan Sentra. While an explanation  of our attempts is provide below,I believe the most salient point  in my reply to
the Revdex.com is that Mr.[redacted]'s claim is not with our dealership, but rather  with Niss.an USA. The outcome that Mr. [redacted] seeks to return  his new vehicle based on manufacturer defects was not approved by Nissan. Nor was he able to satisfactorily request that the lemon law apply to his vehicle.
As for Sonora Nissan's commitment to addressing the problem:
• Mr. [redacted] complained of noises associated with his brakes on 3/20/2014.
Our Service Manager, a 25-year-employee, as well as our Sales Manager, rode with Mr. [redacted]
in the vehicle, After approximately 20 minutes of driving we were unable to duplicate the noises Mr. [redacted] described, even with him present in the vehicle.
• Although the noise was not evident, Sonora Nissan replaced Mr. [redacted]'s brake shoes and drums,free of charge. Mr. [redacted] had had both the shoes and drums replaced in previous repairs at other dealerships, but they had never been replaced at the same time.)
• We kept the car at Sonora Nissan for a week and provided  Mr. [redacted] with a rental vehicle, free of charge. During this time our shop foreman, a Nissan Master Technician, drove the vehicle multiple times. We were still unable to duplicate the noise Mr. [redacted] described.
• On the day of pick up, Mr. [redacted]'s daughter test-drove the vehicle with another of our Nissan technicians. They were unable to duplicate the noise Mr. [redacted] described.
• Mr. [redacted] requested from Nissan (the manufacturer) that the vehicle be replaced. On April 17, 2014, Nissan denied this request as there had not been an unreasonable number of repairs on the vehicle.
• Mr. [redacted] filed a lemon law complaint with Nissan USA. They offered  Mr. [redacted] a STS inspection on 4/28/2014, for which appointment neither  Mr. [redacted], nor his daughter, nor the vehicle were present.
In short,Mr. [redacted]'s complaint now lies with the manufacturer. We have replaced the brakes, attempted on many occasions to duplicate the noise he describes. and provided  great attention to detail regarding Mr. [redacted]'s complaints. Not only can our technicians and experienced Service Department team members not hear the noise that Mr. [redacted] describes, we are not authorized to provide the replacement vehicle that Mr. [redacted] seeks.
Should you have further questions,please do not hesitate to contact me at ###-###-####.

July 17, 2014   To: Revdex.com/[redacted] Complaint ID#:[redacted]   I am responding to a claim filed by [redacted].   I attempted to reach [redacted] at approximately 2:22 pm on July 17, 2014.  I was unable to reach her and left a voice message. I will address her focal points and sum the dealerships view on such claim. 1) [redacted] stated she bought the vehicle on the February 24, 2014. 2) [redacted] talked to sales consultant and was told tough that it was her car, within 30 days of purchase 3) [redacted] stated a so called friend of hers brought her to the store to see a family member of hers. 4) [redacted] stated she did not have a driver license or insurance. 5) [redacted] stated she is 85 and that there should be a law against taking advantage of senior citizens. 6) [redacted] stated that the Malibu she purchased was overpriced for the year and miles. 7) [redacted] would want a reimbursement of $10,000.   [redacted] bought a Malibu on the February 27, 2014 not February 24, 2014.  While [redacted] might have communicated with her Sales Consultant, who is not related to the person who brought her in to the store, and expressed that she would like the deal unwound, there is no cooling off period in the state of Arizona.  [redacted] came in good faith and spoke to one of our Sales Consultants.  After doing his evaluation on her needs and wants.  He presented her with the most viable option we had for her.   [redacted] state she informed our Sales Consultant she did not have a driver license or insurance.  When my question to her is what was she doing at our store looking for a vehicle?  She must have had a reason of why she was in need of a vehicle.  The dealership was able to register the vehicle in her name without a driver license.  The state of Arizona does not require a driver license to register a vehicle.  Once again we are providing a service to a customer who is requesting to do business with our dealership.  As adults we have the option to say yes or no.  Sonora Nissan does not and will not pressure an individual into buying a vehicle, irrelevant of sex or age.  An adult has the final decision as to whether they will purchase or not.  [redacted] bought the vehicle outright.  Not only did she have to sign the purchase order and the rest of the documents needed to finalize the transaction [redacted] had to finalize the actual purchase by paying for it.  Giving her ample time to change her mind. [redacted] stated she purchased a vehicle that was overpriced for the year and miles.  I have attached two retail sheets that would prove her statement incorrect.  One of the retail sheets provided is for the month of June 2014.  The retail value of her Malibu is $9,376.  I have attached the most recent retail sheet dating effective dates of 7/11/14- 7/17/2014 and the retail value of her Malibu is $8.995.  The latest value provided is a full fourth months, almost five months, after the purchase date and the vehicle still has a retail value equal to what she paid on February 27, 2014. [redacted] is seeking a reimbursement of $10,000 based on information that is inaccurate.  The dealership understands that she has buyer’s remorse and feels that she was taken advantage of, and unfortunately there is no clear evidence of such actions.  To the contrary the dealership provided the service she requested and was willing to assist her in making sure her car buying experience went well.  The dealership understands her request but unfortunately her request in unmerited and unrealistic.  The dealership stands by its principle of conducting good business and would expect our customers to honor their commitment.    Sincerely,     Manuel Rodriguez Sonora Nissan | General Sales Manager Phone: (928) 726.0525| Cell: (928) 920.0187| Fax: (928) 344.5576 [email protected] |3160 S Pacific Ave. Yuma AZ. 85365
See Attached.

July 17, 2014   To: Revdex.com/[redacted] Complaint ID#:[redacted]   I am responding to a claim filed by [redacted].   I attempted to reach [redacted] at approximately 2:22 pm on July 17, 2014.  I was unable to reach her and left a voice message. I will address her focal points and sum the dealerships view on such claim. 1) [redacted] stated she bought the vehicle on the February 24, 2014. 2) [redacted] talked to sales consultant and was told tough that it was her car, within 30 days of purchase 3) [redacted] stated a so called friend of hers brought her to the store to see a family member of hers. 4) [redacted] stated she did not have a driver license or insurance. 5) [redacted] stated she is 85 and that there should be a law against taking advantage of senior citizens. 6) [redacted] stated that the Malibu she purchased was overpriced for the year and miles. 7) [redacted] would want a reimbursement of $10,000.   [redacted] bought a Malibu on the February 27, 2014 not February 24, 2014.  While [redacted] might have communicated with her Sales Consultant, who is not related to the person who brought her in to the store, and expressed that she would like the deal unwound, there is no cooling off period in the state of Arizona.  [redacted] came in good faith and spoke to one of our Sales Consultants.  After doing his evaluation on her needs and wants.  He presented her with the most viable option we had for her.   [redacted] state she informed our Sales Consultant she did not have a driver license or insurance.  When my question to her is what was she doing at our store looking for a vehicle?  She must have had a reason of why she was in need of a vehicle.  The dealership was able to register the vehicle in her name without a driver license.  The state of Arizona does not require a driver license to register a vehicle.  Once again we are providing a service to a customer who is requesting to do business with our dealership.  As adults we have the option to say yes or no.  Sonora Nissan does not and will not pressure an individual into buying a vehicle, irrelevant of sex or age.  An adult has the final decision as to whether they will purchase or not.  [redacted] bought the vehicle outright.  Not only did she have to sign the purchase order and the rest of the documents needed to finalize the transaction [redacted] had to finalize the actual purchase by paying for it.  Giving her ample time to change her mind. [redacted] stated she purchased a vehicle that was overpriced for the year and miles.  I have attached two retail sheets that would prove her statement incorrect.  One of the retail sheets provided is for the month of June 2014.  The retail value of her Malibu is $9,376.  I have attached the most recent retail sheet dating effective dates of 7/11/14- 7/17/2014 and the retail value of her Malibu is $8.995.  The latest value provided is a full fourth months, almost five months, after the purchase date and the vehicle still has a retail value equal to what she paid on February 27, 2014. [redacted] is seeking a reimbursement of $10,000 based on information that is inaccurate.  The dealership understands that she has buyer’s remorse and feels that she was taken advantage of, and unfortunately there is no clear evidence of such actions.  To the contrary the dealership provided the service she requested and was willing to assist her in making sure her car buying experience went well.  The dealership understands her request but unfortunately her request in unmerited and unrealistic.  The dealership stands by its principle of conducting good business and would expect our customers to honor their commitment.    Sincerely,     Manuel Rodriguez Sonora Nissan | General Sales Manager Phone: (928) 726.0525| Cell: (928) 920.0187| Fax: (928) 344.5576 [email protected] |3160 S Pacific Ave. Yuma AZ. 85365

See Attached.

I am in receipt of your letter  dated May 14, 2014 regarding a complaint from [redacted]. We are familiar  with Mr. [redacted]'s complaint, and the Service Department at our dealership has attempted to help Mr. [redacted] on numerous occasions regarding the issue he claims to have...

with his Nissan Sentra. While an explanation  of our attempts is provide below,I believe the most salient point  in my reply to

the Revdex.com is that Mr.[redacted]'s claim is not with our dealership, but rather  with Niss.an USA. The outcome that Mr. [redacted] seeks to return  his new vehicle based on manufacturer defects was not approved by Nissan. Nor was he able to satisfactorily request that the lemon law apply to his vehicle.

As for Sonora Nissan's commitment to addressing the problem:

• Mr. [redacted] complained of noises associated with his brakes on 3/20/2014.

Our Service Manager, a 25-year-employee, as well as our Sales Manager, rode with Mr. [redacted]

in the vehicle, After approximately 20 minutes of driving we were unable to duplicate the noises Mr. [redacted] described, even with him present in the vehicle.

• Although the noise was not evident, Sonora Nissan replaced Mr. [redacted]'s brake shoes and drums,free of charge. Mr. [redacted] had had both the shoes and drums replaced in previous repairs at other dealerships, but they had never been replaced at the same time.)

• We kept the car at Sonora Nissan for a week and provided  Mr. [redacted] with a rental vehicle, free of charge. During this time our shop foreman, a Nissan Master Technician, drove the vehicle multiple times. We were still unable to duplicate the noise Mr. [redacted] described.

• On the day of pick up, Mr. [redacted]'s daughter test-drove the vehicle with another of our Nissan technicians. They were unable to duplicate the noise Mr. [redacted] described.

• Mr. [redacted] requested from Nissan (the manufacturer) that the vehicle be replaced. On April 17, 2014, Nissan denied this request as there had not been an unreasonable number of repairs on the vehicle.

• Mr. [redacted] filed a lemon law complaint with Nissan USA. They offered  Mr. [redacted] a STS inspection on 4/28/2014, for which appointment neither  Mr. [redacted], nor his daughter, nor the vehicle were present.

In short,Mr. [redacted]'s complaint now lies with the manufacturer. We have replaced the brakes, attempted on many occasions to duplicate the noise he describes. and provided  great attention to detail regarding Mr. [redacted]'s complaints. Not only can our technicians and experienced Service Department team members not hear the noise that Mr. [redacted] describes, we are not authorized to provide the replacement vehicle that Mr. [redacted] seeks.

Should you have further questions,please do not hesitate to contact me at ###-###-####.

I have to say, after some of the experiences I have had with local dealership service departments in Yuma, it was refreshing to be treated as well as Sonora Nissan's service department did. I purchased an Altima from another dealership (out of town), and discovered that I needed some minor warranty work done. I took it to Sonora, where the service manager and her team took care of everything for me. The paperwork for the warranty had not been fully processed at the other dealership, but she stayed on top of the situation, and they extended my rental for a day beyond what the warranty ended up covering, without me asking for it, due to a mixup that was not their fault. I was very happy with the work performed and the attitude of the entire staff.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Being a Nissan customer for 24 years, I thought 1 was being valued for my business and put my trust in this company. The issues with my Sentra have been extremely unpleasant and disappointing but what has made this situation even more distasteful is the fact that Sonoran Nissan has literally denied my allegations. Their sales manager, and a sales man rode in the car with my daughter and myself. The car was not even turned on when my daughter pressed the break and the creaking sound we had been referring to happened. The sales man confirmed he heard it, and said he would let the service manager know.

On  March  22,  2014, after  the car's  break  shoes and drums were  replaced  (at Sonoran Nissan), the car was still doing the creaking sound. I took the car back to Sonoran Nissan on March 25, 2014 and picked it up on April 5, 2014. On April Sth, my daughter drove the car with a master technician and he also claimed to have heard the sound and even confirmed it in front of the service consultant. The sales manager previously told me that Nissan could not do anything else for me so that was when I decided to contact the Revdex.com.

My  daughter  attends  school  in  Tucson;  therefore  the  car  was  also  taken  to Thoroughbred Nissan. The general manager rode in the car with my daughter and he heard the sound as well. He then drove the car and clearly stated he had heard it and he could duplicate the sound as well. This took place on May 5th. The car had been taken to Thoroughbred Nissan several times before, and the cylinders were replaced along with the break shoes but the noise remained.

Our initial request never stated that I wanted the car replaced. I wanted the car fixed for my  daughter's safety and after seven attempts Nissan has been unable to resolve  the issue. I am appalled and offended that Nissan claims to have not heard any of the sounds in my car. I am attaching all the documentation to  attest  my  allegations  in  the  hope  that Nissan will reconsider and see all the inconveniences this has caused. l  am  especia\\y irritated because it has caused my daughter inconveniences  while  attending  school ([redacted]). Since the [redacted] is a very well recognized institution, I am willing to expose my case so that fellow parents are made aware before buying a new car from Nissan for their students.
 

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

10pt; font-family: Tahoma, sans-serif;">

To: Revdex.com/ [redacted] I attempted to reach [redacted] at approximately 2:22 pm on July 17, 2014.  I was unable to reach her and left a voice message. A response to the complaint was also faxed over to [redacted].   I have attached the  response with the two retail sheets showing the value of [redacted] Malibu at the current time and last month. Feel free to contact me if there are any additional questions. Sincerely, [redacted] Sonora Nissan | General Sales Manager [redacted]