Sonora Quest Laboratories

First I want to say that everything for me went perfect. However I was, as were several others, concerned about your sign in process. (Meeker in Sun City West Az.) The area on the sign in screen is too small for the elderly. Three elder people came in. The screens are out of view to the receptionist so he was unaware that two were holding up the process. One finally made it the second was completely befuddled. The receptionist, who didn't impress me much told her she had to go home and make an appointment even though she said she had one. She got down the hall before a patient, who was leaving, ran after her to tell her to come back, receptionists request. He was finally gracious enough to look at the computer, found her appointment and took care of her sign problems. Very insulting to her, my opinion, but she was very sweet about it. The last man came in with a walker, bent over and hardly able to move. He was told by the same man to go to the machine and sign in. He stood there and tried, finally asked where the delete button was (a clue don't you think). I was at the counter so I reached over and put in his name of which he was grateful. The receptions did say he would help but in his own time I guess. This makes me worry about my future, when I am not able to function properly and am ignored and or dismissed due to my age. I do believe you should rethink you sign in procedure. Certain individuals need yours and my help. I do hope you consider what I have said. I did not rate you online because I had a great experience with the ladies there and the procedure I had done. I just was so very unhappy with your lack of caring for the elderly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
QUEST STATEMENT:In our research of this issue, we understand that both [redacted] and our local Release of Information Department have corresponded with you directly via email to attempt and resolve this issue.
MY RESPONSE:Sure, QUEST REPEATEDLY  "contacts" me, and provides the SAME USELESS INSTRUCTIONS. There are NO LAB RESULTS on my "MyQuest" account and/or the "Quest360" account. Clicking on "LAB RESULTS" in my Quest account, merely prompts me to REQUEST lab results. I have done the "REQUEST" numerous times, EACH request is met with an acknowledgment of my request, but NEVER have I received the ACTUAL LAB RESULTS or an effective method of accessing those labs.Even more frustrating, I receive emails from QUEST stating my lab results are available by simply clicking on "...". However, clicking on the suggested line, simply directs me to REQUESTING MY LAB RESULTS AGAIN!QUEST, Reapeatedly stating they have "contacted" me does not equate to a resolution of the issue at hand. Insanity: doing the same thing over and over again and expecting different results (Albert Einstein). I am now convinced QUEST simply is NOT CAPABLE of or is UNWILLING to provide MY lab results.It seems the Revdex.com is satisfied with QUEST's empty claims of "contacting" me? Absent any evidence that I have actually received or been granted access to MY LAB RESULTS vs the dead end loop of REQUESTING lab results, these "alleged contacts" are a moot point.Contacting QUEST via phone is not an acceptable option. As I explained to them repeatedly, I have a permanently paralyzed vocal cord which makes communication via telephone difficult.I suppose my only recourse is to simply ban QUEST from future lab orders by my physicians.Please note that your Arizona [redacted] account should be used to access lab results performed in Arizona. You can reach us locally by email at  [redacted] for further assistance.
Regards,[redacted]

Revdex.com4428 N 12th StreetPhoenix, AZ 85015-4585Attn:  Dispute Resolution ConsultantRE: Complaint ID #[redacted]Dear: Dispute Resolution ConsultantThank you for your correspondence and for providing us an opportunity to investigate and respond to Mr. [redacted]’s inquiry.It was...

discovered that Mr. [redacted] had contacted our Tucson lab at 520-886-8101.  Then through the directory Mr. [redacted] was able to locate an extension for Michaela [redacted] which she no longer has.   We apologize for this inconvenience and have made sure that the expired extension has been disconnected.  Mr. [redacted] has been directed to call our toll free number that appears on our invoice should he have any future concerns. As an ancillary provider, Sonora Quest Laboratories performs testing requested by the ordering physician.   Sonora Quest Laboratories billed with the diagnosis codes from the physician’s original requisition in the sequence they were provided on the order.  Although both diagnosis codes provided are considered routine per the AMA coding guidelines, Mr [redacted]’s insurance feels differently. We have reached out to Mr. [redacted]’s insurance company for clarification on how the claim was processed.  Per the insurance they do not consider the primary diagnosis submitted as a routine diagnosis code.  They do consider the second code as routine and are going to reprocess Mr. [redacted]’s claim.   We hope this address Mr. [redacted]’s concerns to his satisfaction. Sincerely[redacted] Johnson Client Billing /LTC Supervisor

September 17, 2014
Revdex.com
4428 N. 12th Street
Phoenix, AZ 85015-4585
Attn:  Britnee Glass
RE: Complain ID #[redacted]
Dear Britnee Glass:
It is regrettable that Ms. [redacted] is not satisfied with our response.  Ms. [redacted]-[redacted] had past due balances with us.  It is our policy to collect at least half of any outstanding balances before new services can be obtained.    
We are pleased Ms. [redacted]-[redacted] has worked out affordable payment arrangements with the collection agency and because she did pay half of her past due balances she can obtain new services.  
We offered her the payment options that we have available.  It is unfortunate Ms. [redacted]-[redacted] did not feel that our response was adequate.  
Sincerely,
[redacted]
Customer Service Supervisor
Sonora Quest Laboratories

Thank you for your correspondence and for providing us an opportunity to investigate and respond to Mr. [redacted] inquiry.
After reviewing Mrs. [redacted] account and the original order we found that we were provided [redacted] insurance, which we billed but came back as patient ineligible....

The original order also had the patient’s address as; [redacted]. The phone number that we were provided in the order was ###-###-####.  
Once the denial from [redacted] was received two statements were mailed to the address we were provided. Since no answer was received the account was transferred to our precollections department for further communications. This department had the account from 02/22/2013 until 06/27/2013. On 06/28/2013 the account was transferred to [redacted] for collections process. Both precollections and [redacted] made multiple attempts to contact the patient but were unsuccessful due to the information we were provided. 
Given the fact that the address and phone number received were incorrect, the patient did not have the opportunity to provide us with correct insurance information.  As a courtesy to the patient we will adjust the balance on this account. 
We hope this addresses Mr. [redacted] concerns.  If he has any questions, he can contact me directly.
Sincerely,[redacted]
Patient Billing Inquiry Supervisor
Sonora Quest Laboratories

Dear Dispute resolution consultant:Thank you for your correspondence and for providing us an opportunity to investigate and respond to Mr. [redacted] complaint.Upon review of Mr. [redacted] account, for the date of service 1/07/2014 Mr. [redacted] provided a copy of his [redacted] insurance card at the time of...

service.  [redacted] was billed and processed the claim on 01/28/2014.  Per [redacted]’s explanation of benefits, the patient responsibility for this claim was $207.31 which Mr. [redacted] paid on 02/25/2014.  Although Mr. [redacted] indicates he spoke to our Customer Service Department we cannot locate any communication with Mr. [redacted] in February or April 2014 regarding 1/07/2014 date of service. Mr. [redacted] insurance did not recoup their payment on this claim until February 10, 2015.   Sonora Quest Laboratories is past timely filing for his current insurance plan due to the delayed recoupment by [redacted].   We will attempt an appeal of his claim with the insurance company; [redacted].In regards to Mr. [redacted] recent date of service listed as 1/26/2015 we have confirmed with our Client Services department that the report for the services being billed was available to his physician’s office on 1/27/2015 via their electronic ordering system ([redacted]).We hope this addresses Mr. [redacted] concern.  [redacted]Billing Customer Service Assistant Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No I do not find the business's response concerning the 01/07/14 date of service acceptable. I was told in late March / early April 2014 during my 2nd attempt to get the charges correctly submitted that you couldn't find any record of my initial attempt (February 2014) to get the matter cleared up. So now roughly a year later I am supposed to be (what) - surprised that you can't find any record? I am out at this point over $400.00.No I do not find the business's response concerning the 01/26/15 date of service to be acceptable. I was in the doctor's office at 10:00 AM February 20th (almost a month after the DOS). The doctor showed me the screens at the time. The results were not in their electronic medical records system. He even had his staff contact my regular family physician (while I waited for 45 minutes) to see if the results had been sent there. They had not. Based on the results not being there I had to have the tests redone (at another lab) which will likely end up costing me additional hundreds of dollars.
Regards,
[redacted]

We understand your frustration regarding access to your lab results. The [redacted] by [redacted] mobile app for lab results is available through one of our parent companies, [redacted], who also supports this product. In our research of this issue, we understand that both [redacted]...

and our local Release of Information Department have corresponded with you directly via email to attempt and resolve this issue. Please note that your Arizona [redacted] account should be used to access lab results performed in Arizona. You can reach us locally by email at  [redacted] for further assistance.Thank you for your patience as we work together to resolve this issue.[redacted]HIPAA Privacy/Release of Information Director [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I paid for both blood tests from those dates. The fact that Sonora called my doctor, doesnt mean that Sonora performed my blood tests. The test in March, YES. The test in June, NO. That was completed by blood test company in [redacted]. Sonora double billed me. And, I spoke to Sonora Quest in October and they said it would be closed. I am not paying twice for the same blood test, and this is an ongoing problem for Sonora Quest with 25 Collection/Billing complaints. My company has 0 Revdex.com complaints, so their investigation is supposed to be supreme when they have proven in the past to have a consistent billing problem?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I work for a company that recently had a major breach of their data for employees, they gave us a year with credit reporting fraud like [redacted]. Not a few days after we starting talking about my account and to see what can be done they sent it into the credit reporting agencies. At this time in my life credit is irrelevant to me for I learned that you cannot live on credit alone, but is a necessity in life to maintain. This is common for Sonora Quest to do this at a short notice, even if it was a simple $6.00 bill. Unfortunately with me not receiving their mysterious letters to me and me not having a clue what they need, what they need is I do not have. I do not have the $600.00 to pay my insurance and then wait the 3 months for re-imbursement for that amount. I do not have the $600.00 that Sonora mistake has created, but do I need this bullying, discredit on my credit report effecting my life as if I was to need it. My Doctor says they dump this line of blame to everyone when it appears to happen to, the lab tech who draws blood also says they are constantly breaking samples and patients constantly need to come back to re-do their test. They will write out an statement when I will be needing it and also copies of those test sent to them stating no mistake on insurance coverage.Its unfortunate we only have 2 laboratories to choose from in the state of Arizona, I will monitor my future laboratories that are assigned to my insurance company. If any doubt I will do all my lab work at the Hospital where I usually go when needing major medical.I sent copies of my credit report where Sonora sent to them, please note the dates when submitted and they sent another one in as will that is not in dispute and I did not know of either.Thank you for allowing me to file with the Revdex.com and help resolve the unjust out there that is hidden with the average consumers. I feel it is difficult to accept responsibility especially if jobs are on the line, but this does not mean for customer or patience who really need this type of medical to maintain a good healthy life, to be responsible for their mistakes. Who is to pay for this mistake, I will only pay my co-pay and told them that, they want the whole amount they are suppose to submit to my insurance company. There form of billing is not my concern on how they send and receive payment from my insurance, but I only pay a small amount but I pay a lot out of my paycheck weekly for this accommodations.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Sonora quest deliberately ignored all my complaints. As soon as I complained with the Revdex.com, the fire lit under them and they proceeded to respond. I got a call from Micahla [redacted] yesterday touting the same nonsense. I got a call the day before from the doctor's billing person, [redacted], who agreed to submit the bill to sonora quest with the correction which I asked her to do the day before filing this complaint. And the blaming of my carrier is a complete lie. I have [redacted] Healthcare which is headquarted in Arizona and happens to be the largest provider in the state. Sonora Quest either sends 1000s of wrong bills to them, or knows better. They made a mistake. Plain and Simple. Then they gave me the run around for what I think is a very easy issue. I should be compensated for doing their job. I did not call once or twice. I called over a dozen times to the same 3-4 people at Sonora or the Dr's office. Ultimately the Revdex.com's excellent reputation forced them to comply. I want $200 for the stress and hassle and the labor. Let it be a lesson next time in customer service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly, but not completely, satisfactory. would be satisfactory to me.  It does not address the fact that we were not the ones responsible for providing information here - it would appear to be open as to how the business received wrong information. I would like them to state something along the lines of that the patient was not responsible for the information in this instance. I would actually like the business to recognize its error here since it is clear prior and subsequent years had correct information, this allowing them to correlate with their own data. Furthermore, it does not address my request related to credit reporting. A collections agency is mentioned. While it is mentioned that the debt is written off as a courtesy (which is in fact incorrect because they cannot bill the patient for services the patient has already paid for. It's not a courtesy, it's a requirement). In any case, with respect to the write-off I would appreciate affirmative confirmation that the collections agency has been informed there is no delinquency for collection (which is not explicitly mentioned and cannot be implied from the response. Further, I request affirmative confirmation that no reporting to a credit ratings agency of a delinquency has been made, or in the case that it has been made, that they have followed up to info the agency that any prior delinquency was reported in error. While the service provider may, in its own records, remove the wrongful sum, I want to ensure that this has been taken care of elsewhere such that we are not prejudiced due to any false reporting elsewhere. 
Regards,
[redacted]

August 28, 2014
Revdex.com
4428 N. 12th Street
Phoenix, AZ 85015-4585
Attn:  Britnee Glass
RE: Complain ID #[redacted]
Dear Britnee Glass:
Thank you for your correspondence and for providing us an opportunity to investigate and respond to [redacted]...

[redacted] inquiry.
Upon reviewing Ms. [redacted] accounts we found the accounts were forwarded to our collections agency for returned mail.  The address provided to us on the requisition did not contain a deliverable address.  Every service is independent from another.  Changes made to one invoice do not affect other accounts. 
Ms. [redacted] concern about not being made aware of her outstanding invoices on a previous visit was due to the hyphenated name and a search performed only under [redacted], the staff was not aware of the hyphenated name. On her next visit, 08/20/2014, the biller was made aware of the two last names and she proceeded to look her up and found these four outstanding accounts. It was explained to Ms. [redacted] that insurance had recouped their payment because she was not active member at the time the services were rendered. 
Ms. [redacted] was provided a copy of all four statements and copies of the explanations of benefits.  She was advised to contact her insurance if she had additional questions on the recoupment. Patient was advised that if she was to pay half of her balance she could have new services that day.  Ms. [redacted] chose not to make a payment and because of this, she was turned away for new services per our policy.
We do apologize if Ms. [redacted] felt the Customer Service rep was not helpful and did not call her back in a timely manner.   We have addressed her concerns with the representative.  She was offered a 5 month payment plan to help with here financial issues.  A 5 month payment plan is the longest plan we have available.  It is regrettable that Ms [redacted] did not feel that this was adequate. 
We hope this clarifies Ms. [redacted]’s concerns.  If she has any questions, she can contact me directly.
Sincerely,
[redacted]
Customer Service Supervisor
Sonora Quest Laboratories

Sonora Quest denied me service today at Tatum and Shea. They cited an old bill from 2011 that was improperly billed to an old insurance. They called me to the desk and told me about the bill
Right there! Then denied me
Service. Ridiculous, [removed] customer service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the Unfortunately you are not aware of the improper business practices your company engages in.  You claim I am not being billed while the resubmitted claim is being processed by [redacted] AZ; you state your company received this information from my doctor’s office on 12/20/2013.However, a few days ago I received another threatening letter your company sent me; the letter was dated 01/07/2014.  As proof, I have attached a copy of the letter to the email to the Revdex.com—as you can see it is crumbled—crumbled because my husband and I were angry over your business’ improper practices and continued harrassment.  This was not the first letter either—your company has sent me at least two or three such threatening letters now.  Moreover, my doctor’s office states that they sent your company the chart notes a total of four times now in an attempt to resolve this issue.  And furthermore, your company neglected to properly follow-up to resolve this matter after my husband and I called your company about four times.  And finally, when no one at your company answered the phone a few days ago, it provided an opportunity to leave a message to receive a return call.  Your company never called me back.  That was the final straw and as a result, I filed the complaint with the Revdex.com.My husband and I wonder how many customers you overcharge through your improper business practices.  Customers that do not know better given the complicated healthcare industry we have.  But your business should know better and act accordingly.My husband and I are hereby asking the Revdex.com, if possible, to record this complaint as part of a record for your company. I am adamant about my complaint for the recalcitrance of your company to resolve this matter by: 1) failing to communicate and coordinate with my doctor’s office, 2) failure to properly take corrective action when alerted by customers, especially when a customer calls repeated times, and 3) an attempt, intentional or by incompetence, to overcharge customers for your services especially when your company has been alerted numerous times by the customer that there is legitimate problem with an invoice you are attempting to continuously force the customer to pay.I hope your company gets its act together and ends its harassment and abuse of your customers. We hope the Revdex.com keeps this complaint on record for your company until your company can assure the Revdex.com that you are taking corrective measures to end your customer abuse and attempted overcharging.I do not consider this issue resolved at all at the present time and my hope is to continue to work with the Revdex.com until it is.  As far as I know, based on our experience with your company, your company will continue to try to overcharge me unless I receive: 1) a revised and correct statement, and/or 2) I receive an apology letter that this matter has been resolved.My husband and I no longer trust using your company for our medical lab services.Sincerely,[redacted] Zarnoch

September 21, 2016Revdex.com 4428 N. 12th StreetPhoenix, AZ 85014RE: Complaint ID #[redacted]- [redacted]Dear Dispute Resolution Specialist: The date listed for this service is 11/17/2015, according to statement history Mr. [redacted]...

was sent several statements. Unfortunately, due to non-payment Mr. [redacted]’s account was sent to RSI Enterprises (collections) on 5/20/2016. RSI Enterprises reports debts after 60 days of non-payment. Mr. [redacted] contacted our billing customer service center on 8/18/2016, Mr. [redacted] was advised his debt would show “paid” but would not be removed from credit. Mr. [redacted]’s payment posted on 9/03/2016, as of 9/16/2016 the credit agencies have not had sufficient time to remove the negative impact from his credit profile as this process usually takes 30-60 days to complete.To assist Mr. [redacted], Sonora Quest Laboratories has requested removal of this negative impact to his credit. We ask that Mr. [redacted] allow sufficient time for this request to be completed, credit revisions generally take 30-60 days to conclude. If Mr. [redacted] has any additional questions or concerns please contact one our billing customer service representatives at ###-###-#### or ###-###-#### M-F 7am-5pm. Sincerely,Anthony G[redacted], Billing Customer Services SupervisorSonora Quest Laboratories

We are sorry to hear that you are still having an issue reviewing your laboratory results through MyQuest. Sonora Quest Laboratories has attempted to contact you via phone and email and we have not received a response.              As stated in our previous response, the [redacted] by [redacted] mobile application was developed, managed and is supported by our parent company, [redacted]. Today we again contacted [redacted] to ask them for assistance in resolving your issue.  [redacted] sent you an email today outlining the steps on how to access your laboratory results.  As explained in the [redacted] email, you have created several [redacted] accounts for more than one state.  Although your laboratory testing was performed by Sonora Quest Laboratories in Arizona, you have not logged in to use the [redacted] account you created for your Arizona laboratory results. You continue to log into the [redacted] accounts you have created for testing performed in another state. This is why you cannot view your Arizona laboratory results. To view your results in MyQuest, you must use a [redacted] account for the state your testing was performed in. If you will log into your [redacted] account that you have created for Arizona, your laboratory reports are available. You must use your login name that you created for the Arizona [redacted] account.  When you click on lab results, you will see a tab that says view result. Here you will be able to view them.  If you do not remember your username or your password for your Arizona account, please click on the “forgot username?” or “forgot password?” links, which will allow you to create a new username and/or password so that you can login. We recommend that you use your Arizona account name going forward so that you will be able to view your lab results that were performed by Sonora Quest Laboratories in Arizona. If you have any further questions or concerns with the [redacted] product, please contact [redacted] through [redacted] directly. You can email them at [redacted].If you prefer to receive your laboratory results that were performed at Sonora Quest Laboratories by mail, email or fax, please request an authorization form by emailing us at [redacted]
Sincerely, [redacted]HIPAA Privacy/Release of Information Director [redacted]

Re: Complaint ID: [redacted]Investigation of the complaint indicating that testing requested as STAT was not performed as STAT (Note:  STAT testing is defined as specific laboratory testing that may be ordered and performed within four (4) hours of the time that the laboratory is notified...

by the collection location).1. Findings for the patient visit on 7/6/15 are listed below. a. All testing ordered on the requisition was ordered by the physician to be performed “ASAP”.b. Testing was performed within the expected time period for a routine/ASAP order.2. Findings for the patient visit on 7/8/15 are listed below. a. While multiple tests were requested, only one test was ordered as STAT.b. The test requested STAT was performed and reported electronically within expected time period for a STAT order. 3. Findings for the patient visit on 7/10/15 are listed below. a. Testing was ordered and performed STAT per physician’s ordersb. Testing was performed within the expected time period for a STAT order.Resolution requested by the patient1. All results for the involved patient should be flagged by the laboratory as stat.• We cannot honor this request because the laboratory may not legally or ethically change a physician’s orders (including changing an order received as routine to STAT). 2. Treat all visits as if an appointment had been made.• While we understand and empathize with the family’s desire to expedite the frequent blood draws needed for their child, we must treat all of our patients equally.  Advancing a walk-in patient ahead of patients with appointments or those who arrived previously would violate our Ethical Behavior of fairness.• We would like to suggest the following course of action to help expedite specimen collection at our draw sites: o The family should work with our Client Services group (###-###-####) to select a Patient Service Center (PSC).  Once selected, we will provide a phone number and the name of an employee to act as a point of contact for the family. o The family would then be able to call ahead to the PSC and speak to the point of contact. That person will assist in expediting the patient’s collection. This may include scheduling an appointment for the patient if possible, and assisting with prompt and efficient registration. • Alternatively, we do provide same day appointments; however, these must be scheduled at least two hours in advance.  Appointments may be scheduled on-line or by telephone (###-###-####).

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

No I do not find the business's response concerning the 01/07/14 date of service acceptable. I was told in late March / early April 2014 during my 2nd attempt to get the charges correctly submitted that you couldn't find any record of my initial attempt (February 2014) to get the matter cleared up. So now roughly a year later I am supposed to be (what) - surprised that you can't find any record? I am out at this point over $400.00.No I do not find the business's response concerning the 01/26/15 date of service to be acceptable. I was in the doctor's office at 10:00 AM February 20th (almost a month after the DOS). The doctor showed me the screens at the time. The results were not in their electronic medical records system. He even had his staff contact my regular family physician (while I waited for 45 minutes) to see if the results had been sent there. They had not. Based on the results not being there I had to have the tests redone (at another lab) which will likely end up costing me additional hundreds of dollars.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly, but not completely, satisfactory. would be satisfactory to me.  It does not address the fact that we were not the ones responsible for providing information here - it would appear to be open as to how the business received wrong information. I would like them to state something along the lines of that the patient was not responsible for the information in this instance. I would actually like the business to recognize its error here since it is clear prior and subsequent years had correct information, this allowing them to correlate with their own data. Furthermore, it does not address my request related to credit reporting. A collections agency is mentioned. While it is mentioned that the debt is written off as a courtesy (which is in fact incorrect because they cannot bill the patient for services the patient has already paid for. It's not a courtesy, it's a requirement). In any case, with respect to the write-off I would appreciate affirmative confirmation that the collections agency has been informed there is no delinquency for collection (which is not explicitly mentioned and cannot be implied from the response. Further, I request affirmative confirmation that no reporting to a credit ratings agency of a delinquency has been made, or in the case that it has been made, that they have followed up to info the agency that any prior delinquency was reported in error. While the service provider may, in its own records, remove the wrongful sum, I want to ensure that this has been taken care of elsewhere such that we are not prejudiced due to any false reporting elsewhere. 

Regards,