Sonora Quest Laboratories

Use a different lab service. This one stinks. I checked in on there machine, using my appointment number at 7:50 for my 8:00 appointment and waited to be called. After 25 minutes I went to the window. At 8:45 I went back to the window and the woman told me that I hadn't checked in. I had checked in and if that was not so why didn't she tell me that the first time I went to the window. What a lying piece of ***! Zero stars for this company. By the way, I know the machine I used was working because others that I saw use the same machine were called.

Sonora Quest Labs has continuously AND erroneously mis-handled its billing of my account. They are completely incompetent with their billing procedures and practices.

Was billed for work that was not performed. They forgot to label the sample! so they threw it away! Consequently I had no results BUT yet, they billed me!! I have been calling them at the 21803 N Scottsdale Rd, the Scottsdale location several times and spoke with Courtney who ensures me that I will receive a call within a day or so. It has been over a week and no one has returned the call!!!
I called the 800 number and of course nothing has been done, the bill is still owed! and was told to continue calling the location because they could do nothing about it!

The time I have spent trying to resolve this issue has been ridiculous! Now I see why their ratings are so low!
They lack professionalism BUT most of all, their WORK PROCEDURES are not to be trusted!

I have had an ongoing, unresolved issue with Sonora Quest Labs since December of 2017. The issue is that they claim I did not have insurance at the time of services, which is UNTRUE. I cannot begin to tell you how many customer service representatives I have spoken with, between my insurance company ***), Sonora Quest, and my doctor’s office over the past two years+. I was initially told that the problem is that Sonora Quest did not bill the proper insurance. I have sent Sonora Quest copies of my insurance card MORE than once and why that is not ENOUGH to verify that I have ALWAYS had coverage is beyond me?!?! Sonora Quest keeps trying to bill ***) with either the wrong group number or the wrong member identification number despite myself and *** providing them with sufficient documentation. I have been with the same company since May 2017 and have had ACTIVE insurance since then. Why can’t Sonora Quest simply bill the proper identification number or group number?!?! This is ludicrous! This is simple medical billing 101. I have completely exhausted all of my efforts in trying to receive a resolution with this incorrect bill. I have even had Sonora Quest Labs billing department and *** on the phone at the same time trying to see where the disconnect is occurring and I just can’t believe that it still could not be resolved during a three-way call.
After reading other disputes towards Sonora Quest labs here within the Revdex.com, I know I am not alone in this battle. Why are so many people having these similar issues with this company??? I have all the proper documentation! The thing that ticks me off the most is that it has been affecting my credit. The total amount that they keep billing me is $523.95. This is from two different dates of service. I am disputing this amount for services provided on December 20th and 28th, 2017. I still continue to receive bills to this date. The last bill received was today

Have been unable to receive titer numbers for coccidioides (Valley fever) for over a month due to the reagent not being available. All they do is lie about a nationwide shortage while they (in my opinion) try to negotiate a lower price, jeopardizing the safety of patients and causing additional financial hardship as one must continue medication. I would give them 0 stars if I could, Up until this incident, I would have given them 5 stars, however failure to communicate and falsehoods have ruined my trust in them.

The company has a better blood drawing system than others. The most irritating part of the Quest Lab system is the billing. I am not sure if they are short staffed or just plain lazy. I want to clear my bill and get it out of the way, but after calling them 3X and waited for an average of 20 minutes with no response other than the automated answer about them attending to others, I quit calling them as I feel not important at all. I want to pay my bills but not until someone talk to me. My insurance told me not to pay because my co pay should only be $10 and not what they’re asking on the bill I received.

Received bill for laboratory tests that were not.completed due to the reagent not being available. Called multiple times to resolve issue and spoke twice to supervisors, one named Allison. Neither supervisor returned my call. I was expecting an adjusted bill but instead was sent to collections. This is insurance fraud and a colossal waste of my time with no resolution.

I had my blood drawn mid morning on 10/10/18 at their Union Hills location. I came in as a walk-in and was advised that the wait time would be 30-45 minutes. I was there for about two hours. I understand that there are other patients that may have had appointments but the wait time was ridiculous. After about over an hour of waiting I noticed on the monitor that there was one person ahead of me then the screen switched and showed there were 5 people ahead of me. It was not until I went to the front desk to let them know what I was seeing on the screen and the fact I had been waiting over an hour at that point that I was finally called back to get my blood drawn. I also had to ask for my insurance card back. I have never experienced such an unorganized facility! I have never experienced this at any of your labs. In addition it took two Phlebotomists and four attempts to finish the blood draw. The first Phlebotomist was a young lady. I advised her before she attempted the first time to draw my blood on my right arm to use the butterfly. She did not. She wanted to attempt a second time to draw blood from the front of my hand. That is when I asked her to please summons a much more experienced Phlebotomist. She advised me that they were busy at that moment. The second attempt she used the butterfly on my left arm. She was successful in filling eight tubes. However she could not get anymore blood. She summoned for another Phlebotomist which was an older experienced male. He attempted a third time with the butterfly and was unsuccessful. He asked me if I usually have problems with blood draws. I did reply and let home know I don't have problems with Sonora Quest drawing my blood and I get my blood drawn quite often at my usual location. He made a 4th attempt on my left arm. He went in deeper than usual with the needle because it hit a nerve and I let him know that. After being there for about two hours from the time I checked in, I left with both arms wrapped in bandages. This was the worst laboratory experience that I ever had! The level of customer service could have been better.

I came to this location and they asked me to check in at the iPad. after 30 minutes I asked why they hadn't even taken my insurance yet. I was told there was still an hour and a half wait. I was never notified of the wait time on check in. I have not eaten in 12 hours and this lab shows absolutely zero concern for their customers well being or comfort. I would suggest to use any other lab other than. Sonora quest. it is a shame that this is how we are treated for such expensive services.

I had lab work done through *** My primary care RN (physician's assistant) told me that she would only request the lab work that is covered by my employer. She told me she was familiar with what was authorized/covered, and would not do tests that would require any out of pocket payment. I received a bill of $318.96. I also received my results. Written on the lab work, it says "Specimen received unspun or poorly spun. Results may be compromised." WHY should I pay for lab work that A) I DID NOT authorize and B)Literally says it is not properly done, and results are not accurate Furthermore, my labwork states in multiple places that these tests are not cleared or approved by the FDA. So again I ask--why would I authorize this? I would never have allowed my physician to request this lab work. I am not willing to waste my money on poorly done tests that are not even approved by the governing agency. You can't just say I authorized it, and claim that my doctor reviewed it with me. THEY DID NOT. I NEVER AUTHORIZED THESE TESTS. I SHOULD NOT HAVE TO PAY. *** is trying to collect payment from me. I have called multiple times since November to try to get this changed. The business states that they have never heard from me. I refuse to pay for these tests. The healthcare professional that I spoke to DID NOT receive my authorization for these tests. I only authorized the physical and well woman exam tests that are TOTALLY COVERED through my employer.

They have been billing me lab service from 2017 for $3092.72, I disputed this with their billing department, I also had my primary doctor Michael Gray called them as well. I am still receiving this bill from them which I do not owe.
assesion number

I drove over 10 hours (600 miles) and stayed two nights in a hotel to fast and have a blood sample drawn for a lipid panel. I waited 4 days over the weekend to find out the lab contaminated my sample and cancelled my test. I am not in an area to easily do another draw, nor get another stick. I am ANGRY.

submitted testing to this lab that I did not authorize. I only authorized what is covered by my employer's insurance-- I was not aware that I was going to have extra tests and then get charged. I was told that everything would be covered. I have tried speaking with *** customer service but they give me the runaround and every time I talk to them it's like they've never talked to me before. They have sent my bill to collections because I refused to pay for these unauthorized tests.

I attempted to get bloodwork done in May 2018 & was given a statement for services from 2010 & 2011 of over $300. I asked if my insurance had been billed? They answered "I assume so." I asked for an EOB, they said "the biller is out to lunch & they didn't have access to that". I told them I would not pay until they provided me with proof that my insurance was billed. They refused services. I called the billing dept & was told that 1 was billed but they couldn't see any EOBs or the other claims because I had been sent to collections. I moved in 2008 & they never updated my address so I never received a statement. I keep all of my EOBs & never received any from my insurance for these services & they can't provide the proof that they billed correctly. In April 2018 I had labs drawn at my Dr's office that used Sonora I recieved a letter from Sonora that they were not able to bill my insurance. I replied by mail the last week of May 2018 with a copy of my insurance card showing that they had the right ID# but the wrong payer. Per the letter, they are trying to bill Cigna, I have BCBS. Yesterday, I received the same letter. I called today & s/w Mary, I told her I have BCBS not Cigna, she said they tried to bill UHC not Cigna. I told her I don't have UHC either. She said she wasn't able to help me because she can only take payments so she transfered me to another dept where I was on hold for over 20 mins & I decided to end the call. I shouldn't have to wait on hold for their incompetence. I have given them my insurance card in the office & a copy via mail. How am I supposed to be sure they billed correctly in 2010 & 2011 if they can't get it together now? This is extremely frustrating & would love to get this resolved.

I have full coverage for yearly blood-work from my employer UPS. Anything above and beyond what they cover per year was NOT authorized or even discussed with me. In the attachment you will also see that your lab stated the validity of the test is compromised due to lack of information for the time of collection and received either unspun or poorly spun. This tells me now that the results that I did get back are not valid. In reading the details there are also tests that are NOT approved by the FDA. Again I did not authorize anything but what UPS Insurance allows per year.

This bill is NOT my responsibility as I did not authorize anything but the regular test that are covered once a year by my employer. I have sent you two previous notices that you have NOT responded to and are now threating me with collections and notifications to all three credit bureaus. Unacceptable.

Received a bill called customer service line 5 times, each time staying on hold over an hour without any answer. (The fact that this company has an a+ on Revdex.com shows that they dedicate more importance to "answering complaints " on this website than answering customers phone calls. Also they loose my lab request 9/10 times I go into get my labs drawn. A quick search of reviews for their customer service show that there are 100's of complaints about this part of their business.

Sonora Quest Laboratories incorrectly billed/coded my wife's Health and Wellness exam when they submitted for payment to United Healthcare. Because they submitted a lipid panel test as a cholesterol protein test to United Healthcare, payment was denied under the Health and Wellness terms. Sonora still has not resolved my issue and the latest info I have is that they've sent it to their IT department to review. Indicating there's an issue with the way their system is coding issues over to United Healthcare. We've been fighting this for 2 months.