Sonoran Properties

Unfortunately in our business, you sometimes get customers who don't understand state laws and contract lawsThe listing agreement is a bi-lateral contract, meaning both parties must agree to accept it and to cancel itAs a real estate broker with years in the valley real estate market, we understand that listings are a commodityWith respect to this complaint, it is filled with many allegationsThe sign for the back yard has to be special ordered as it takes a larger post to go over a six foot fenceThe sign was put upThe person filing this complaint specifically said she didn't want open housesWhen she decided that she did want them, we held themWe also told her to pick out which weekend each month she wanted us to host theWe also scheduled a broker tour of her house, which included about realtorsHer complaint about advertising in the newspaper, shows that she isn't on top of what advertising works and what doesn'tThis is the age of the internetNewspaper subscriptions are nearly non existent anymore and the home section that once was a section pullout, is now a single page filled with garage salesIt isn't a smart way to spend advertising dollarsHer property was listed on several websites across the country through the MLS systemWe went over and above what the contract called for us to doThe real issue was pricing on the propertyWe asked her several times to consider lowering the price, which we figured the comps showing she was about $20k to highShe refused and instead would go into a rant about how we weren't advertising enoughThese rants, for some reason, always seemed to come up at about 10pmWith her not happy with our service, I explained to her that I would let her out of the listing agreement if she finds another company willing to take the listing and give us a 25% referral feeThis is extremely common in our business and I would guess about 10-15% of our closings involve a referral feeAs I stated above, listings are a commodity in our business and we had done over months worth of work on this propertyWe also incurred costs that we weren't just going to eat because of an unreasonable clientAs of today, nearly two months that she has had her new agent, the home still isn't sold, even though we have come out of the slow holiday season, and entered the selling season in Phoenix.As to the bizarre Facebook accusationsI went on FB only once after I was show multiple untruths by her about our companyI put in a friends request to be able to answer the untruths she was posting about usShe declined and I never went backNot sure how you can "follow" someone on FB as I really don't get into it.As to my real estate experience, she just doesn't understand the Department of Real Estate website and instead of asking someone to show her how to use it, she makes more unsubstantiated statementsYou see, I received my AZ Real Estate Brokers license years agoHowever, I have had two separate salesperson's licenses since January of They all have separate license numbers and would not show up in the active areaBut, this is how she operatesWe have asked her to stop harassing us, but it seems like this will continue to be the gift that keeps on givingSome people just really need to get a life and move on to something far more constructive in their lives then thisThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] [redacted] *

Unfortunately in our business, you sometimes get customers who don't understand state laws and contract laws. The listing agreement is a bi-lateral contract, meaning both parties must agree to accept it and to cancel it. As a real estate broker with 27 years in the valley real estate market, we...

understand that listings are a commodity. With respect to this complaint, it is filled with many false allegations. The sign for the back yard has to be special ordered as it takes a larger post to go over a six foot fence. The sign was put up. The person filing this complaint specifically said she didn't want open houses. When she decided that she did want them, we held them. We also told her to pick out which weekend each month she wanted us to host the. We also scheduled a broker tour of her house, which included about 15 realtors. Her complaint about advertising in the newspaper, shows that she isn't on top of what advertising works and what doesn't. This is the age of the internet. Newspaper subscriptions are nearly non existent anymore and the home section that once was a 4 section pullout, is now a single page filled with garage sales. It isn't a smart way to spend advertising dollars. Her property was listed on several 100 websites across the country through the MLS system. We went over and above what the contract called for us to do. The real issue was pricing on the property. We asked her several times to consider lowering the price, which we figured the comps showing she was about $20k to high. She refused and instead would go into a rant about how we weren't advertising enough. These rants, for some reason, always seemed to come up at about 10pm. With her not happy with our service, I explained to her that I would let her out of the listing agreement if she finds another company willing to take the listing and give us a 25% referral fee. This is extremely common in our business and I would guess about 10-15% of our closings involve a referral fee. As I stated above, listings are a commodity in our business and we had done over 2 months worth of work on this property. We also incurred costs that we weren't just going to eat because of an unreasonable client. As of today, nearly two months that she has had her new agent, the home still isn't sold, even though we have come out of the slow holiday season, and entered the selling season in Phoenix.As to the bizarre Facebook accusations. I went on FB only once after I was show multiple untruths by her about our company. I put in a friends request to be able to answer the untruths she was posting about us. She declined and I never went back. Not sure how you can "follow" someone on FB as I really don't get into it.As to my real estate experience, she just doesn't understand the Department of Real Estate website and instead of asking someone to show her how to use it, she makes more unsubstantiated statements. You see, I received my AZ Real Estate Brokers license 7 years ago. However, I have had two separate salesperson's licenses since January of 1987. They all have separate license numbers and would not show up in the active area. But, this is how she operates. We have asked her to stop harassing us, but it seems like this will continue to be the gift that keeps on giving. Some people just really need to get a life and move on to something far more constructive in their lives then this. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
[redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

 

Unfortunately in our business, you sometimes get customers who don't understand state laws and contract laws. The listing agreement is a bi-lateral contract, meaning both parties must agree to accept it and to cancel it. As a real estate broker with 27 years in the valley real estate market, we...

understand that listings are a commodity. With respect to this complaint, it is filled with many false allegations. The sign for the back yard has to be special ordered as it takes a larger post to go over a six foot fence. The sign was put up. The person filing this complaint specifically said she didn't want open houses. When she decided that she did want them, we held them. We also told her to pick out which weekend each month she wanted us to host the. We also scheduled a broker tour of her house, which included about 15 realtors. Her complaint about advertising in the newspaper, shows that she isn't on top of what advertising works and what doesn't. This is the age of the internet. Newspaper subscriptions are nearly non existent anymore and the home section that once was a 4 section pullout, is now a single page filled with garage sales. It isn't a smart way to spend advertising dollars. Her property was listed on several 100 websites across the country through the MLS system. We went over and above what the contract called for us to do. The real issue was pricing on the property. We asked her several times to consider lowering the price, which we figured the comps showing she was about $20k to high. She refused and instead would go into a rant about how we weren't advertising enough. These rants, for some reason, always seemed to come up at about 10pm. With her not happy with our service, I explained to her that I would let her out of the listing agreement if she finds another company willing to take the listing and give us a 25% referral fee. This is extremely common in our business and I would guess about 10-15% of our closings involve a referral fee. As I stated above, listings are a commodity in our business and we had done over 2 months worth of work on this property. We also incurred costs that we weren't just going to eat because of an unreasonable client. As of today, nearly two months that she has had her new agent, the home still isn't sold, even though we have come out of the slow holiday season, and entered the selling season in Phoenix.As to the bizarre Facebook accusations. I went on FB only once after I was show multiple untruths by her about our company. I put in a friends request to be able to answer the untruths she was posting about us. She declined and I never went back. Not sure how you can "follow" someone on FB as I really don't get into it.As to my real estate experience, she just doesn't understand the Department of Real Estate website and instead of asking someone to show her how to use it, she makes more unsubstantiated statements. You see, I received my AZ Real Estate Brokers license 7 years ago. However, I have had two separate salesperson's licenses since January of 1987. They all have separate license numbers and would not show up in the active area. But, this is how she operates. We have asked her to stop harassing us, but it seems like this will continue to be the gift that keeps on giving. Some people just really need to get a life and move on to something far more constructive in their lives then this. Thank you!