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Sonos Product Development

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Sonos Product Development Reviews (1)

Dear Revdex.com, The facts are not reported correctly in this complaint.We provide a written quote for developing any and all products along with a time and cost budget which is approved by the client before we start any project. The quote is a 3 phase process that is a check and balance system that...

insures the client makes all the decisions to guide their project along the way. At the end of each phase the client reviews the progress and the deliverable and then personally approves us to move on to the next phase. Each phase has a schedule and a budget and we don’t move forward without the clients approval. Mr. [redacted] started two projects at the same time and personally approved the concepts after phase 1, and personally approved phase two to move on to the final phase, making the first prototype. When the prototypes were complete, Mr. [redacted] took them home to test and review and disappeared for months. It was 4-6 months later Mr. [redacted] showed up at our door asking about production. He was under the impression that we were making production. We reviewed the process with him again along with the steps through to the prototype phase and explained again, that you make the first prototype to make sure it is what you want before you make hundreds/thousands in production. Mr. [redacted] then became agitated and said had memory issues and other issues related to his Army disabilities and thought that he was going to get 900 of each plush product. (minimum runs are usually 2500-5000 depending on the tooling involved) We had explained the process of production in the first meeting but production costs and quantity was never quoted. The real costs are not known until you have a prototype and know exactly what you are producing. Most factories require a prototype sample, all material and tooling specifications to produce a quote. This is done after phase three at the request of the client.   In addition to providing a written quote with costs and schedule the process is outlined on our website. The website was designed to educate the novice of the steps and processes to developing a product. We even have a budgetary costs outlined on the ‘inventor’ page of the three phases and the costs involved to develop a product. Mr. [redacted]’s two projects fit within those phase and cost parameters. This may be a case of buyer’s remorse after the fact. The letter says recent transaction. The reality is this project was completed in July of [redacted]3 and we are now getting a complaint in March of [redacted]5, nearly two years later. I personally work with every client and beyond the written description and cost estimate work to help guide and advise entrepreneurs through the process of developing and bringing a product to market. When they are successful they come back for more of our expertise and have a lot of return clients and word of mouth referrals. I am sorry that this will not be one of them.  Please call or e-mail with any questions,  [redacted]SONOS PRODUCT DEVELOPMENT (::[redacted] ext [redacted]|Fax::[redacted]8::[redacted]@Sonos1.com;::SonosProductDevelopment.com... 17862 Metzler Lane, Huntington Beach CA 92647

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Address: 17862 Metzler Ln, Huntington Beach, California, United States, 92647-6255

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