Sign in

Sonrae Services

Sharing is caring! Have something to share about Sonrae Services? Use RevDex to write a review
Reviews Sonrae Services

Sonrae Services Reviews (3)

Sonrae worked very hard on this job, it was difficult to complete in a timely manner as the tenants would not let us come work except on the random days that worked best for themThis made the job run weeks rather than a consistent to days and doneWe did however bonce our other jobs around to make it work for their scheduleWe even took care of the extra add-ons for him at no additional chargeThis customer wrote a glowing and raving review about us on Home Advisor.The porch issue - we couldn't get in done timely because the tenants continued to put us off again and again, by the time they let us come to complete it the weather had gone moistBut it was the only time they allowed us to come and paint on it, then they walked on it before it was cured up and ruined itI never said to this customer "tough luck", I was very nice and told him we would be happy to come back when they weather was good.That we would be glas to re-visit the issue with him, remembering that the product used for this ia an oil based product and now would have to be all sanded down and re-painted., a separate job with a separate billing.when he finally connected with me, he was using an old email, but we finally got his message, I responded very timely I told him yes we could repair the damage and re-paint the porch but it wasn't our fault that ut ended up getting ruined by his tenantsWe are in the middle of our busiest time of year and can't just drop everything and go do it, it would need to be scheduled in.What I would like to say is that I have been in business for our years, I have never had an issue I couldn't turn around, or a customer that I couldn't some to a comprise with, or haven't been able to reach agreeable terms withI have had a few issues over the many years but always have seemed to satisfy the customer in the end, I believe thats the way it supposed to be, right? In this situation I would hope that we could come to a comprise, keeping in mind that is not just my issue, but his as well with his difficult tenants at the time

Complaint: [redacted] I am rejecting this response because: The tenants are not an excuse I'm willing to exceptSonrae knew very well it was a rental and also their business and any delays would be maybe starting the job to early and being considerate when doing anything around the windows should they be inside sleeping or workingThe stairs were taped off and all stayed off the stairs the required time which was daysSide steps and basement entry was used in order to let the stairs cure properlyI wrote a star review the day the job was completed since any scheduling was not a consideration but how the job looked when completedThe stairs started blistering shortly afterward both front and side stairs, and was told numerous time they would return to correct them, and never once mentioned it would be at my expense When the original bid came in I was also told there is a ten year guarantee on materials, but to blame the tenants as the reason in order not to complete the job to a satisfactory standard is poor business My next recourse should this not be resolved through Revdex.com is contacting Oregon Contractors board and filing a complaint Sincerely, [redacted]

The tenants were an issue the whole job, they did not follow your instructions, we were there the whole time, you were notWe actually saw them walk on the porch, said something to them, and they said you had told them nothingAt the time I just believed they were being difficultI do have a good review from you as I am a good companyIf you want to take this any further rather than call me and negotiate a reasonable compromise, lets handle this professionally, as you suggestedYou do need to have reasonable expectations regarding our summer schedule right nowShould you decide to go to the contractors board, I will be there in defense of my company, an expense we both don't need to bear

Check fields!

Write a review of Sonrae Services

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sonrae Services Rating

Overall satisfaction rating

Add contact information for Sonrae Services

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated