Sons of Ramsey: Tile Setters Extraordinaire

Personally, I am insultedFrom the very beginning of thisjob we did everything but break our backs to please this customer including;(but not limited to) changing patterns, working on Saturdays, discounting theestimate over $700, and doing extra work, that was not included in the bid, forfreeEverything was done to the customer’s specifications, and we changedanything the customer didn’t like without a word in retaliationThis customer did not wish to purchase the “Bull-nose” trimfor the inside the niche, and instead had us use regular tileUnfortunately,the customer was not happy with the appearance of the unfinished tile, andwanted us to change itWe showed up on a Saturday morning around 9:AM, onour time, and for free, in good faith to repair what was not likedHowever,replacing tile weeks after the installation is finished is no simple taskWhenwe left for lunch, we knew we would be returning to fix some issues with therepairWhen we returned, we weren’t even allowed to correct the issues beforewe were being complained toNothing was thrown, everI have no idea wherethat accusation is coming fromThere is no room in my profession for throwingany heavy, metal tools, or delicate tilesYes, a tile was chipped during theremoval of the old tile, it is nearly inevitable when removing properly installedtileYes, it was patched so that the shower could continue to be utilized untilwe could return to repair said chipped tileI supplied a date on which to comerepair it, but I was only told that the customer would not be available[redacted] , is not the owner of Sons of Ramsey, and is,instead, owned by [redacted] [redacted] is an unpaid mentor [redacted] is also a heartpatient, and diabetic, and when we left (around PM) was having a personalemergencyThe customer was not in the immediate vicinity, and we were notaware we were required to seek permission to leave

I am too busy to deal with this tantrumThis customer has turned this whole ordeal into a personal vendettaWe had an appointment to repair the tile we chippedThe date was set for Friday, May 1st On April 29th 2015, I was contacted by this customer through email, saying: "We have unexpected visitors from out of town, so I need to cancel this Friday appointment to repair the cracked tile around the nook areaI will contact you at a later date via email to reschedule Thank you."The customer never returned contact, and instead on may 15th, filed a complaint with the Revdex.com without giving us an opportunity to make amendsYours Truly [redacted] RamseyProprietor; Sons of Ramsey: Tile Setters Extraordinaire

Complaint: ***
I am rejecting this response because:I originally filed my claim with Revdex.com on 4/19, not on 5/as Sons of Ramsey had indicated on their correspondence. Sons of Ramsey came back on many occasions to repair several issues resulting from their insulation. Allow me to list a few here for reference I, someone with no skill in this profession, was the one point out to this group of professional tile masters of the flaws:uneven tiles were installed on floor (total of large tiles were removed and replaced);slope of shower floor drained to outside of shower door, instead of to the drain intended in the middle of the shower floor;triangle seat with uneven front;and attempted to fix the nook in the shower; Each time Sons of Ramsey returned to fix one thing, then something else gone wrong, such as, chipped the tile in front of the nook.At this point, I am not quite sure how to resolve this issue, the chip in front of my nook. From the conversation thus far, I fear of the unprofessional action, I will face,and is it worth my time to put up with it. I have designed a beautiful master bath with other elements that I can focus on, I need to move on and forget about this nightmare!!!!This ‘tile master’ asked for payment a day prior to finish the project, and I was kindly provided. This was a huge mistake on my part, which I regret. I also regret working with Sons of Ramsey. Not only they are not at the professional level they called themselves, they are telling stories that are not true. I have all the dates/times along with documents and photos to support my claim I have no doubt that Sons of Ramsey has the expertise to do this type of work, however, they were not performed at their best on my project. I am not certain why the job was not done right the first time, so we could avoid this lengthy process trying to resolve the issues
Regards,
*** ***

Complaint: ***
I am rejecting this response because the options that the Sons of Ramsey gave us were either not permanent fixes for our grout or not ones they had any expertise in doing. The first option of having them tear out our grout and reapply the grout color we picked, the dark walnut, we did not feel confident in their mixing of the grout and application. We mixed the leftover grout from the original bag ourselves, it was considerably darker, just like when we had the *** ** *** employees mix itTheir reasoning that it only looked darker as it was applied to white tile does not hold true as we applied it to the leftover tile pieces from our floor. We also did not want them to tear out the grout as our floor is dark walnut tile and any chips would have shown as white everywhere. We were told by several tile experts, including them, that removal of grout always chips tile in some places. Their second option was for us to purchase grout stain and they would watch a video and try this on our floor. We purchased the grout stain and upon trying it ourselves we decided we would take the time and do it ourselves as some of their quality is not up to our standards. Their check for $covered shelves they broke and a toilet repair that they damaged while doing the original install, the remaining amount was no where near enough to purchase the grout stain, which was $49.99, let alone cover any laborWe also realize that the staining we did is not a permanent solution, as we have been told it only last several years. Although the Ramsey's seem really nice, we agree with them that we are probably done communicating. With the Ramsey's we do not believe we can get the quality repair that we need and desire in our home..Sincerely,
*** ***

Tell us why here...I am simply not responsible for this customer picking the wrong color grout. It could possibly be that the batch of grout was simply mislabeled from the factory or that another product we were given by the customer to use, "[redacted]" has been known and reported to lighten the...

shade of grout three shades or more. The tile they compared this grout to at the store was white, and not a good comparison to their dark, mahogany colored tile. I have done my own research into this color on the internet and have found that Dark walnut grout is a greyish brown in color, and yes, I refused to change the color of the grout for free, as I was not responsible for choosing the color. Changing colors is a very messy and tedious process. I offered to do it for less than the "[redacted]" quoted them but they refused.Yes some cross words were exchanged, and apologies were made, but anybody would be angry for being relentlessly accused of doing something wrong when it is simply false. Something that between the two of us, there is more than fifty years worth of experience. We offered our own solutions, but none of them were good enough. Finally I decided to mail a refund for the amount I charged them to grout the floor (This was still not enough, but I did it anyway) but the next day we came to terms and offered to completely remove the grout and replace it with only the original, Dark Walnut color they wanted, for free. Upon arriving we apologies were made and with further discussion an agreement was made to not follow through with the tedious and messy process of removing and replacing grout.The agreement was, if the customer would simply purchase a product we researched and thought would be a decent fix for the problem. Once they had it, we were going to return and use this product to change the color of their grout, for free.That was around three weeks ago. We have not since heard from them. I was going to wait to reply to this complaint until after I had the opportunity to discuss it with the customer, however, today 7-11-2017 I discovered they cashed the refund check I mailed to them dated for June 14th. The deal we previously had and were waiting to fulfill is off. No further contact with this customer will be entertained

Personally, I am insulted. From the very beginning of thisjob we did everything but break our backs to please this customer including;(but not limited to) changing patterns, working on Saturdays, discounting theestimate over $700, and doing extra work, that was not included in the bid,...

forfree. Everything was done to the customer’s specifications, and we changedanything the customer didn’t like without a word in retaliation. This customer did not wish to purchase the “Bull-nose” trimfor the inside the niche, and instead had us use regular tile. Unfortunately,the customer was not happy with the appearance of the unfinished tile, andwanted us to change it. We showed up on a Saturday morning around 9:30 AM, onour time, and for free, in good faith to repair what was not liked. However,replacing tile weeks after the installation is finished is no simple task. Whenwe left for lunch, we knew we would be returning to fix some issues with therepair. When we returned, we weren’t even allowed to correct the issues beforewe were being complained to. Nothing was thrown, ever. I have no idea wherethat accusation is coming from. There is no room in my profession for throwingany heavy, metal tools, or delicate tiles. Yes, a tile was chipped during theremoval of the old tile, it is nearly inevitable when removing properly installedtile. Yes, it was patched so that the shower could continue to be utilized untilwe could return to repair said chipped tile. I supplied a date on which to comerepair it, but I was only told that the customer would not be available.[redacted], is not the owner of Sons of Ramsey, and is,instead, owned by [redacted]. [redacted] is an unpaid mentor. [redacted] is also a heartpatient, and diabetic, and when we left (around 4 PM) was having a personalemergency. The customer was not in the immediate vicinity, and we were notaware we were required to seek permission to leave.

I am too busy to deal with this tantrum. This customer has turned this whole ordeal into a personal vendetta. We had an appointment to repair the tile we chipped. The date was set for Friday, May 1st 2015. On April 29th 2015, I was contacted by this customer through email, saying: "We have unexpected visitors from out of town, so I need to cancel this Friday appointment to repair the cracked tile around the nook area. I will contact you at a later date via email to reschedule.  Thank you."The customer never returned contact, and instead on may 15th, filed a complaint with the Revdex.com without giving us an opportunity to make amends. Yours Truly[redacted] RamseyProprietor; Sons of Ramsey: Tile Setters Extraordinaire.