On 4-9-we received a telephone call from the Husband of the deceased client demanding that someone needs to come pick up the “lift chair” and that he expected a full refundOur team members response was that we do not pick up used lift chairs nor do we provide a refundShe also told the gentleman that she would have someone call him back to discuss optionsOn Monday 4-13-morning the daughter called us and spoke to another one of our team members and that’s when we realized that he meant stair liftWe explained to the daughter that stair lifts are custom fit, and we do not buy them backWe do keep a list of people who have used equipment and when someone calls us looking for a used stair lift we try to help with the transactionWe will only pursue if the new location and the used stair lift can be installed according to the manufactures specificationsClient safety is always our first concernThe used medical equipment business is heavy laden with many regulationsWe never tell anyone that we will purchase any used equipmentWe have been in contact with the daughter three times, two of those being before this “concern” was emailed to meWe are always sad when loved ones pass away and it is never easy for anyoneI assured the daughter, we will continue to try and help them with this transactionRespectfully, [redacted] Vice President
On 4-9-we received a telephone call from the Husband of the deceased client demanding that someone needs to come pick up the “lift chair” and that he expected a full refundOur team members response was that we do not pick up used lift chairs nor do we provide a refundShe also told the gentleman that she would have someone call him back to discuss optionsOn Monday 4-13-morning the daughter called us and spoke to another one of our team members and that’s when we realized that he meant stair liftWe explained to the daughter that stair lifts are custom fit, and we do not buy them backWe do keep a list of people who have used equipment and when someone calls us looking for a used stair lift we try to help with the transactionWe will only pursue if the new location and the used stair lift can be installed according to the manufactures specificationsClient safety is always our first concernThe used medical equipment business is heavy laden with many regulationsWe never tell anyone that we will purchase any used equipmentWe have been in contact with the daughter three times, two of those being before this “concern” was emailed to meWe are always sad when loved ones pass away and it is never easy for anyoneI assured the daughter, we will continue to try and help them with this transactionRespectfully, [redacted] Vice President