Sonus Complete Reviews (%countItem)
Sonus Complete Rating
Address: 37 Inverness Dr E, Englewood, Colorado, United States, 80112-5412
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I ordered one bottle of SONUS COMPLETE for $69.00 + $4.14 tax for total of $73.14.Website said refund within 60 days. I took two of the supplements & it raised my blood pressure to 180/90 with pulse of 98. Packing slip was dated 6/27/20. My order # is ***. That's a lot of money when I cannot take it because it affects my health. I sent three emails to them, one on July 21, 2020, one on July 24, 2020, that went thru and one on 8/8/20 that showed UNDELIVERED. There is no phone number to get in touch with Customer Service only an email address that no longer works & shows UNDELIVERED. I will send the remaining product back to them if they would only contact me. Re: Re: REFUND PLEASE Order
Hello there,
I took a look at your order and indeed, you are within your 60 days money back guarantee. Your guarantee started on June 29 and it's due to end on August 29.
We also checked and we never received any e-mails from you, please make sure you contacted us at *** or with the same e-mail address.
Of course we can issue you a refund, and we are very sorry that you cannot take advantage of these supplements.
Per our return and refund policy - *** - please return the bottles to us - empty, opened or unopened - to the following address:
***United StatesThere's no need to include a refund form if you don't have it, but it would be useful if you could include your name and order ID on a piece of paper inside the package.
We are very sorry for the inconvenience, we had a glitch in our system, but we are back on track and willing to help our customers at any time!
Thank you very much for your time!
Your Sonus Complete Team
Complaint: ***
I am rejecting this response because: Although their response is encouraging, I will not be satisfied until the money has been returned to my credit card or I receive a refund check in the mail. I am reluctant to trust them, as two of my emails were never responded to, and the third email was rejected. I will return the product back to them, and nothing but a full refund is acceptable.
Sincerely
Thank you for letting us know!A refund ticket for your order has been opened per your request.Once a refund is initiated it must be processed through our trusted third party solution, and then it must be processed by your bank or credit card company, which is beyond our control. Depending on your issuing bank, you should receive the credit in 3-5 business days (Monday through Friday, excluding US holidays). A confirmation email will be sent to your email address for your records.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Product has been returned to the business, received & signed for by them on 8/17/20, and $73.14 was refunded to my credit card on 8/15/20.
Thank you Revdex.com for doing your job in excellent fashion.
Sincerely