Sony Corporation of America

Review: I receive a pack of dvd -r discs as a gifts last xmas 2013 and start using now 1/2 of 100s packs were defective I have called numerous times and they refused to replaced my defective discs

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about her complaint with Sony dvd -r discs. We have been trying to get in touch with this customer since June **, 2014 to discuss the issue. We sent him a Contact-Us email on June **, 2014. Sony has not heard from the customer to date. Sony needs a copy of his receipt to facilitate the refund or replacement option.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

no one had called me and once I received the email I returned their call and left a message but noone had ever reached me again my phone number is [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony DVD-R 100DMR47SP. Sony spoke with [redacted] on June **, 2014 regarding this claim and Sony offered to reimburse the cost of a replacement same or comparable DVD-R. Customer accepted the offer on May **, 2014 and we are currently waiting for the copy of the sales receipt for the DVD-R so we can proceed with the refund.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: The website is missing all technical specifications regarding any "x-proof" features. Which 32GB (or smaller) Secure Digital card by your company can withstand the harshest conditions? Water proof (for how long, which depth, and in salt or fresh water?), Depth Rating (IEC?), Dust-proof (IEC?),Temperature proof (which range), Shock proof (how many meters? how many Gs?), vibration proof, X-ray proof (ISO?), UV resistant (ISO?) Magnet Proof (at which Gauss magnetic field and duration), Impact proof, anti-static (IEC?). Anything else? And according to which objective 3rd party standards? I am looking for a Secure Digital card that I can use for a vehicle dash cam.Desired Settlement: Therefore, I am looking for the toughest one available. Please answer the question and update your website with this info.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted]. The customer is looking for an SD card that he can use on his dash cam. Customer is asking for the specifications. Sony has contacted the customer and call was reffered to our techinical product specialists for further assistance with the specifications and features of an SD card. Customer agreed to talk to our product specialists. If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: ON JUNE [redacted] 2014 I PURCHASED TWO SONY XPERIA Z 6602 CELL PHONES FROM THE SONY STORE AT [redacted] ..PHONE ###-###-####, AND HAD ONE OF THE PHONES WITH SOFTWARE ISSUES WITH SEVERE OVER HEATING ISUUES AND POWER REBOOTING AND WENT TO THE STORE AND WAS TOLD TO CALL SONY XPERIA SUPPORT AT ###-###-#### AND GET A RMA# FOR A REPAIR AND DID SO THAT NUMBER IS THE RMA # [redacted] AND WAS TOLD TO SEND THE PHONE TO SONY ELECTRONICS AT [redacted], AND DID SO ON 8-**-14 AND PAID 16 DOLLARS SHIPPING OUT OF MY POCKET, AND GOT IT BACK ON 9-*-14 AND ON THE SAME ISSUE IS STILL GOING ON I CALLED ON 9-*-14 AND WAS TOLD TO DOWNLOAD GSERVICESFIX BY THE TECH SUPPORT ###-###-#### AND THE PHONE IS WORSE THAN EVER I CANT USE AT ALL I PAID 450 DOLLARS FOR A FAULTY MALFUNCTIONING PRODUCT THAT WAS REPAIRED AND STILL HAS ISSUES WITH DANGER OVER HEATING THIS PHONS AUTOMATICALLY DOWNLOADS UPDATES SUCH AS APPS AND SYSTEM UPDATES AND FOUND OUT THIS ANDROID KITKAT 4.4.2. UPDATE IS THE ISSUE AND WAS NOT WARNED OF THIS IS A FAULTY PRODUCT SO I DONT KNOW WHAT TO DO FROM HERE ON IM VERY UPSET WITH SONY PLEASE HELP ON THIS Revdex.com..Desired Settlement: A FULL REFUND FOR THE PURCHASE PRICE OR A NEW REPLACEMENT I WOULD BE HAPPY AND REASON WITH

Business

Response:

We are sorry to read that the customer has experienced issues with this phone and having it repaired. Sony will offer to swap his phone with a new Xperia Z. Our call center agents will be contacting the consumer shortly to setup the swap at no charge as well as provide return shipping labels.

Review: Purchased 70 inch flat screen smart, 3d television on 11/*/2014. Television stopped working on 11/**/2014. Call placed to Sony customer service. Diagnostics could not be completed because system was down and told to call later. Returned phone call later in the day and after being on hold for a long time and transfered to different departments, I spoke with someone who told me the system was still down and to call back again. This representative called back immediately once we hung up and stated the system was back running. He states that a technitian needs to come and look at the tv and will call within 24hrs, I have not received a phone call yet and I am to the point I want them to come and get the tv and give me a refund so I can buy a 70inch with another company because this is very frustrating after spending 2000$ for a product that I havent had for more than two weeks.Desired Settlement: Initially I wanted either a repair or replacement but now I do not want to continue buisness and would like a refund if possible.

Business

Response:

Dear [redacted], Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the status of the refund for his Sony Notebook KDL70W850B. Our attempts to talked to the customer were not successful. We would like to explain to her the coverage of her Sony warranty for this unit. There is already an existing request for the replacement, however we are currently having system updates thats causing the delay of the shipment. If you have any questions or require additional information, please feel free to contact me at ###-###-####.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have resolved issue with purchasing company NOT Sony. Will no longer desire business with Sony. Thank you. Case can now be closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Today I purchased a Sony Micro Shelf System Stereo from [redacted]. The stereo works fine. The system did not have the antenna. I am unable to get the FM to come in clearly without the antenna. When I went back to [redacted] the salesgirl referred me to Sony's online support. Sony's online support clerk, [redacted] referred me back to [redacted]. They also refused to give the Sony corporate address so I might address them through the mail. I only purchase Sony products for my electronic media entertainment (TV, Blu Ray, alarm clock, MP3, etc.) and I have never had an issue in the past. I believe that this was a simple mistake and I would like to resolve this.Desired Settlement: I would like the antenna, please.

Business

Response:

Dear Dispute

Resolution Services:

Thank

you for contacting Sony Electronics Inc. regarding the complaint your office

received from [redacted] regarding the Sony [redacted]. Sony has contacted this

customer and Sony will send this customer an antenna at no charge. The antenna

has been ordered and he will receive it in about 1 week.

If

you have any questions or require additional information, please feel free to

contact me at ###-###-####.

Sincerely,

Sony Electronics Inc.

National Customer Relations

###-###-####

RE: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sony was very prompt and diligent in handling this matter. I am very pleased with the outcome in this situation. My kindest regards and thanks to both the Revdex.com and Sony.

Sincerely,

Review: filed a claim with sony protection plus last Feb ** 2014. claim was authorized march * 2014 and I was told I would receive my replacement tv in 3 to 5 business days. placed a call with sony protection plus customer service and no one can give me any information other than there was no tracking number for the tv yet I ask to speak to a supervisor and manager told me the same thing that theres nothing they can do for me and all I can do is wait. called sony store and I was given the number for sony esupport, spoke with a customer representative looked up my claim and she was surprise that I have'nt gotten my tv... called me the next day and informed me that the reason why I have'nt got my tv is because the shipping company dont have the shipping supplies to mail out my tv and that the shipping company will get the supplies sometime this week and when they get the supplies that it will take another 3 to 5 days to ship outDesired Settlement: expedite my claim since they broke the delivery date that they provided me.

Business

Response:

[redacted]

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony KDL55BX520. Sony has contacted this customer and has advised him that the replacement TV has shipped and provided him with tracking. The TV is scheduled to be delivered this week.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September [redacted] I ordered a necklace from the MyPlay Direct Breaking Bad store, and was given the following information after I checked out:

Estimated Ship Date: October *, 2013 to October **, 2013

Estimated Delivery: October *, 2013 to October **, 2013

When my necklace had not shipped by October [redacted], I sent them an email inquiry and received an automated message telling me that I would get live customer assistance within 24 hours. Instead, I received the following in a mass email:

Unless your order includes any of the items listed below, your shipment should be on the way by end of day Monday, 10/**/2013

Orders that include the following items will ship by the dates listed:

Heisenberg Yellow 18x24'' Poster - Second Edition

**-Nov

[redacted] 18x24'' Poster - Second Edition

**-Nov

[redacted] 18x24'' Poster - Second Edition

**-Nov

Set of Three 11x14'' Posters - Second Edition

**-Nov

Breaking Bad: The Complete Series

preorder - ships on or before Nov-** Breaking Bad: The Final Season (Blu-ray)

preorder - ships on or before Nov-**

Breaking Bad: The Final Season (DVD)

preorder - ships on or before Nov-**

The necklace I ordered was not on the list, so I expected it to be shipped by October [redacted]. When October [redacted] came and went, I sent another request for clarity, and received the same promise of a live customer assistant within 24 hours, and received the same form email. I then sent another email, asking to stop with the form emails and for additional clarity into when my purchase would be shipped as it had been more than a month since I had ordered it with no update on when I would be receiving it. On October [redacted] and [redacted] I was still sent emails telling me that my item would be shipping by the [redacted] at the latest. I never received any individual contact from a sales representative, only the same email about delayed items that did not include the item I purchased. As of today, November [redacted], my order ( order ID [redacted] ) is still listed as Shipping Soon with the estimated arrival date still listed as October [redacted] as the latest possible date.Desired Settlement: I believe that the MyPlay Direct should not only answer for their continued, persistent avoidance of the live customer service attention their automated emails promise, but for the maddening lack of transparency in this process. Why was my necklace so delayed if it was never listed on the items that had delayed shipping dates? Why has there been no further communication about this?

Ideally, I would like the necklace I purchased as well as an apology, but would also settle for an apology and a full refund of the price of the necklace AND shipping costs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The issue is resolved. Instead of receiving my item the order was cancelled.

Sincerely,

Review: I applied for a Sony Card (Visa Credit Card) by clicking on an ad on their website offering a $50 account credit after my first purchase. They of course sent the card and now tell me I was given 5,000 Sony points instead, which amount to nothing. They claim they cannot change my promotion although they changed it from what I signed up for. According to the paperwork and website I was given I should have received $50 credit on my account, the only stipulations were as follows:

Spin a $50 Sony Card credit after your first purchase (The 'spin' referring to Wheel of Fortune game show which is the Sony site this is offered on)

† There must be at least one charge posted to your account within 90 days of account opening in order to qualify for this credit. The credit will appear on your monthly Sony Card statement within 8 – 12 weeks of your first purchase. To be eligible for this offer, the account must be open and in good standing at the time the offer will be applied to the account. The statement credit will not count as a payment to your account. Please continue to make regular payments.

When applying , there was no change in offer, or if there was it was well hidden. The only link I clicked on was for this offer, there was no credit denial or reloading of another webpage.Desired Settlement: I want the $50 credit they promoted and the Revdex.com to look into how many other people they dupe with this false advertising.

Business

Response:

This claim is regarding points and/or credit card. Neither of these detail are handled by this divison of Sony. The complaint has been forwarded to a different division. Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not a response to the complaint. This company has been ignoring any attempts at resolution since the complaint has been filed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi! Thanks for your patience with Sony. I do apologize that this issue with Sony Rewards and GE Capital One has taken so long to resolve. According to Sony Rewards, they are going to reach out to [redacted] today to resolve.

Thanks, [redacted]

Consumer

Response:

They finally contacted me and have issued the $50.00 credit, this is what they should have done in the first place instead of making an offer and then deciding to change its terms.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've been a loyal Sony customer for years and their products are known for their dependability. So when I bought the Sony VAIO Model #SVE171E13L, Product name SVE17137CXB last year I thought that it would last more than one year, I was wrong. My laptop was never dropped and no liquids ever touched it so when I tried to turn it on after a night of rendering my designs for class the screen stayed completely black but the laptop turns on and the screen hasn't been on for three weeks. In those three weeks I've called Sony multiple times only to be hung up on and told that I can pay 400+ more dollars for a new motherboard. ARE YOU SERIOUS!?!?! I paid 1000 dollars for this laptop only for it to fail 15 months later. Thank god for [redacted] or else I would've failed my class, they retrieved all my saved work. I checked [redacted] and message boards and tons of people had the same problem so when I mentioned this to countless reps only response I got was there's no defect on your product. But ironically the model number and product name doesn't even show up on the Sony website when searching for my laptop, their response was its because its no longer made anymore. Are you kidding me? A year old I7 laptop completely removed without even going through the price reduction phase out. If I wanted a terrible laptop I would've bought an overpriced MacBook. If this is the best Sony has to offer I'm sad to say I will have to look to other brands for my future electronics.Desired Settlement: I would settle for one of the three outcomes. 1.) A refund for the price of the product. 2.) Replace it with a newer version laptop of equal value. 3.) Just repair it and allow an extended warranty to be purchased so 12 months down the line I wont be reliving this nightmare should it happen again.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about his complaint with Sony VAIO SVE17137CXB. We have been trying to get in touch with this customer since June **, 2014 to discuss the issue. Customer returned call on June **, 2014 and we requested him to fax in a copy of his sales receipt so that we can review and check options for him. The customer agreed to provide a copy of the receipt. We are currently waiting for him to send the sales receipt.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed theresponse made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I've contacted them several times and faxed my receipts over 3 times to them and they said they would contact me but I haven't heard anything from them since the [redacted] when I called them back the last of my four other attempts to reach them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for following up on this matter. Sony spoke again with [redacted] on June **, 2014 and informed that him that we have a refund check amounting to $734.37 processed on June **, 2014. Also, we processed a prorated buyback for his Sony Protection Plan amounting to $64.00 on June **, 2014. He will receive these checks 4 to 6 weeks from the date it was processed.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint and I accept it, but 4-6 weeks is a completely unreasonable time frame to mail my funds. They were able to Overnight my laptop back to them why not my check?

Review: Sony advertised on their website that if you apply for a card through Sony Financial Services you would receive a $100 credit on your order. This offer was substantiated by the phone salesman with whom I placed the order. The credit application was submitted over the phone by the Sony representative and approved. The following week when I received my paperwork, the financing terms were incorrect and the $100 credit had not been applied. I made a call to customer service and the financing terms were corrected and I was told that the $100 would be credited to the account within 1 to 3 billing cycles. The credit was not applied to the account by the fourth statement and I placed a call to the customer service department to address the issue. I was told that I was ineligible and Sony would not honor their claim. When I asked the representative to provide the transcripts of the sales and service calls, they said they would provide them in 7 days. Sony did not provide the transcripts and did not contact me. I called customer service and despite the fact that the credit was advertised on their website and I was told on two occasions that my account would be credited, I was informed that Sony believed they were not responsible for providing the credit and they would not pay.Desired Settlement: I want Sony to honor their advertisement claims and the statements made by their sales and service representatives and refund the $100 to my Sony Financial Services card.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about advertising issues. We are still reviewing the case and coordinating this with the proper department to determine how this issue can be settled. We will follow up with you and with the customer as soon as the information becomes available.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sony is still reviewing the case and coordinating this with the proper

department to determine how this issue can be settled. I am still waiting for them to follow up

with a response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complain your office received from [redacted] regarding the SONYCARD. Sony has contacted the customer August **, 2014 and talked to customer about issue. Sony offered her Gift Card of $200 dollars, she can use for the next product purchase to Sony stores. Customer accepted offer.

Review: A few months ago, I purchased a Sony Vaio for my family's use. I started to set it up, but was unable to finish as my profile was already in use with another computer. Now I was going to set it up for my children to use for educational purposes; however, the laptop will not boot. I am receiving an error message saying no operating system can be found. I followed the instructions on the website and ended up calling customer support.

Customer support proved completely unhelpful and after the representative did not get his desired recovery options he had me check to see if the hard drive was being detected. The hard drive was displayed in the BIOS. Once the representative was informed of this, he informed me that my only option was to purchase recovery disks as the problem was a software issue and that is not covered under warranty.

I find this completely unacceptable as the laptop was not used, and only started one time. To my recollection, I was not provided an opportunity to make recovery discs, nor is it likely that I would have had any media available for that purpose. The product in question is a Sony Vaio, model SVF1421ECXB and was purchased at a [redacted].Desired Settlement: I request the recovery discs be provided at no additional charge or expense on my part.

Business

Response:

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about his Notebook SVF1421ECXB.

Sony has contacted the customer, we left a voicemail advising him to call us back at ###-###-#### and provide the reference number [redacted]. We will provide the customer a one time accommodation for the recovery CD.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased this computer November 2013, and immediately noticed a number of issues that Sony claimed would be addressed with software updates such as: touch screen working intermittently, very loud cooling fan, very poor Wi-Fi reception, very sluggish processing power. Additionally within 45-days I began software issues and spent so many hours on the phone with Sony tech support they decided to replace the computer. However even that was an issue because even though my warranty covered shipping because I bought the computer at a physical store, Sony only would allow me to be serviced by the store; this was not outlined in my warranty. Then 8-months later (last month) I accidently dropped and cracked the touchscreen. When I contacted Sony for a repair, they informed me that because I was stationed outside of the United States they would not cover the break. I am submitting this report because nothing Sony has promised either verbally or in writing has been provided I am not out of options dealing with Sony directly.Desired Settlement: Either repair or refund

Business

Response:

Dear [redacted]

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about his Sony Notebook SVF15N17CXB .

Sony has contacted the customer who is currently in Korea right now. We already discussed options to resolve his issue . Customer will have an opportunity to bring his unit to [redacted] since he will be here for Thanks Giving celebration. We also discussed that a replacement wont be possible, however Sony will reimburse him the purchase amount for the said unit to honor the warranty, if diagnosed to be not repairable. The customer understood and he agreed.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My daughter bought a sony [redacted] Fit 14E laptop model SVF142C29L product name SVF14212CXW. Ever since she had it she has had a problem with the WIFI connection. we found out by a Sony representative, that this is a known issue with this model. She paid $640.49 for the laptop and we she was not advised at the time she purchased it of this known problem. Sony advise that the fix for this problem is having an external WIFI card. Why have a laptop with an external WIFI card, when it is supposed to have internal WIFI card?

she would not have purchased this unit if she had known about this issue.Desired Settlement: A replacement with a laptop that the WIFI works without an external USB WIFI adaptor.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony laptop model number SVF14212CXW. Sony has already contacted this customer and was offered to send the laptop for repair however customer refused that option. Customer insist of a refund. We asked customer to send us a copy of the proof of purchase for us to review what we can offer her. If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we purchased this laptop, it was advertised as internal WIFI which is not operating to its capacity. This laptop was mis represented on their web site. It is a known problem with [redacted] Laptops. They should never have sold the laptop to my daughter knowing of this problem. They did suggest we send it in for repairs, however it was not to send it in to them but to [redacted]. this is unacceptable. We even called [redacted] to see if this problem can be fixed and they advised the only thing they could do was replace the internal WIFI card, which is not a a fix as the problem is also with the internal antenna that is connected to the mother board/The laptop is not even a year old, and should not have this problem.I have another laptop which is over 6 years old that has no problem at all with the WIFI connectivity.I am requesting either a refund or a replacement unit and have provided them with proof of purchase. Again, thier website should not have described and promoted this laptop as including internal WIFI.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony [redacted] Notebook (SVF14212CXW). Sony has contacted this customer and was advised per our customer relations department that we will proceed with sending her a check refund for the unit. The customer accepted the refund amount of $599.99 and she will send the unit back to our service facility. Once the unit is received, the turnanround time is 8-10 weeks for her to receive the check refund. Sony considered this case resolved.If you have any question or require additional information, please feel to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recieved a Sony media player as a gift and once I tried it out it would not connect to my internet as needed. It is still under warranty and I haev original receipt. I troubleshooted this for over 3 weeks with Sony tech support and they also sent out a technician to change my HDMI connection on my Sony 4k HD TV. Since that didn't work I was then given a ref # to return "MY" UNIT TO Sony they would check it and determine return or exchange for new one.A week after I returned my unit I got a phone call and an email stating I needed to provide them with a credit card in order for them to send me the replacement.Why do I need to issue a credit card for something of mine they already have in house and for them to send the replacement?This has been a nightmare and horrible business practices.My ref # with Sony repair is [redacted]Desired Settlement: I am asking they send me the replacement unit without a credit card since they already have "MY' bad unit there with all original reciepts I had to obtain from the person that gave it to me.Please take care of this and get back to me with solution.

Business

Response:

RE: [redacted] Case: [redacted] Dear [redacted]: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony FMPX1. Sony has contacted the customer and the customer confirmed that she already received the replacement unit today and that the unit is working fine. If you have any questions or require additional information, please feel free to contact me at [redacted]. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My TV, model number KDL-40R450A, Serial Number [redacted], is defective. It has a horizontal line about one inch below the top of the screen. I called support and received no help. The person I spoke with said that since I did not have the receipt, the warranty is considered expired. He said Sony is not able to track the date of manufacture with the serial number. I was under the impression that Sony was a good brand. It's products are usually a bit more expensive then other brands, but I chose to buy it thinking I would receive better quality and better customer service. I was obviously wrong. My TV is just about one year old. Whether it is under warranty or not, it should not be defective. This is clearly a manufacture defect. I would hope Sony's televisions are made to last more than a year. I am disappointed with my experience with the product.Desired Settlement: Since it is obvious to me that this is a manufacturing defect, my desired outcome would be either repair or replacement of my TV.

Business

Response:

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] ,about his Sony TV KDL40R450A. Sony has already talked to the customer, we have discussed procedures on how we could assist him regarding the issue. As of now the unit is being evaluated at one of our authorized repair center. We would proceed with further option once we have the result of the evaluation. If you have any questions or require additional information, please feel free to contact me at ###-###-####. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No solution has been provided yet. I was told to take my TV to an authorized Sony repair shop almost two hours away from me. It also charged me $99 to drop off the TV. So, right now, I'm worse off than before talking to Sony. This is not a solution. I have not heard back from the shop to find out what is wrong with the TV, and whether Sony will help me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL40R450A. We have contacted the customer already and processed an exchange for the unit.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sony did an excellent job following up on the issue and resolving it. Thank you!

Sincerely,

Review: SONY repair center was sent my Z3 mobile phone on 04/**/2016 for repair within 1 year of warranty period (RMA number [redacted] created with IMEI number [redacted]). I contacted SONYMOBILE support for an status update on 04/**/2015. They escalated and asked me to call back after 48 hour (Tuesday, 04/**/2016). Today is 05/**/2016. I had contacted Sonymobile four times and there is still no update. Each time I contact customer support, I am given the run-around and asked to call back the following week. When I called back today for a status update by supervisor, I was told to wait until I was contacted by a supervisor. I then asked to be connected to a supervisor and was told I would be connected to a survey line where I could leave a complaint. Instead of being connected to the survey line I was eventually connected to Spanish automated voice instructing me to input a number and when I did the call was dropped. This is unacceptable as I have been more than patient and this phone is my primary form of contact. Please repair and return my phone ASAP!Desired Settlement: Repair the phone and return it back to me ASAP. I have lost more than 1 month of use of this phone which is used as my primary contact.

Business

Response:

Sony Mobile regrets the repair delays. A replacement phone will be shipped May *, 2016 via [redacted] overnight.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the 7.1 Channel Wireless Headset made y Sony. My son lost the USB adapter needed for the headset to work. I contacted Sony for a replacement and was told I would have to purchase a completely new headset because they don't sell the pieces separately. This is a $2-$5 piece, and they are telling me to purchase another $100 set to get the piece. Had I know this before, I would not have purchased the headset.Desired Settlement: Replacement of the USB adapter for the headset.

Business

Response:

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above reference Revdex.com case# [redacted].

Unfortunately at this time SCEA does not have any USB adaptors available for purchase separately for the PlayStation® Pulse wireless headsets. We Would recommend to periodically checking our official website at [redacted].

SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at Jaw or in equity, all of which are expressly reserved.

Consumer Services

Sony Computer Entertainment America, LLC

Review: I mailed a camera under warranty to the Laredo TX repair center (Work Order #[redacted]. The product was repaired and returned to me, but I was not returned the camera case that I had mailed the camera in with.

Per the instructions on the mailed packaging I receive, within 7 days of receipt of my repaired Sony DSCRX100/B camera, on 01/**/2014 at 12:26pm MST I called ###-###-#### to report a shortage in my package (a Sony maroon colored camera case, model #: LCS-CSW). I was told at that time the item would be mailed to me within 14 days.

After 21 days, I have sent several emails into 'Support' requesting an update, before receiving the following reply: "I see that this issue was investigated when you called to inform Sony that your camera case was not returned with your camera. Based on your file, the findings show that our service facility only received a wrist strap together with your camera and they cannot send a replacement camera case. [redacted]"

I asked for a copy of the file referenced above. I have also submitted a photograph and copy of the original signed repair request form (both specifically indicate the camera case as being mailed in). I never received a copy of the investigation file, nor acknowledgement that my supporting documentation was ever received or reviewed.

Thanks for the assistance,Desired Settlement: Please provide a new replacement camera case (marron colored, Sony model #: LCS-CSW), or refund check of $15.00 (the retail cost to replace it).

Business

Response:

Dear Dispute

Resolution Services:

Thank

you for contacting Sony Electronics Inc. regarding the complaint your office

received from [redacted] regarding the Sony LCSCSW/R. Sony has contacted this

customer and will reimburse the customer for the product. The customer should

receive the check in about 4 weeks.

If

you have any questions or require additional information, please feel free to

contact me at ###-###-####.

Sincerely,

Review: I bought a Xperia Z Ultra LTE at May ** from [redacted]. Order number [redacted]

I got it at May **. Fedex tracking id: [redacted]

On May ** late afternoon, I found a thin line on the screen, at first I though it was dirt, but I can't get it off. I don't know when it's on there. So I start search on internet about it. And looks like a lot of people have the same problem. I found many website saying that sony will cover this kind of damage, for example: [redacted]

So during the weekend, I called one number I found online. After talking to some guy, he said that number is for repair only, given that I get the phone so recent, I should call another number to get the phone replace or even return. But I can only call it on Monday.

So Monday morning, I call the number he gave me. It's a really bad experience. First, I was told there is no replacement. Then, she said it might not even be covered! It's only 14 days since I got it! Also at first she won't give me a shipping label. After my strong insist, she finally gave me one. She got my email address wrong for 3 times! Even now, my name in the RMA is wrong: [redacted]. I gave her the order number, I don't know why can't her just get it from the system. It took me almost an hour to made the call. Finally, I got the RMA [redacted] . But that's not the end of story.

I ship the phone back the next day, fedex tracking: [redacted]. After a long wait, yesterday, Jun[redacted] I got a phone call from sony saying that it is NOT covered, asking for $190 to repair it, the phone is only $400 How crazy is that! I even took I picture of the thin line crack and print it out. It's exactly showing in the website saying that it's covered. Besides I just got the phone for 14 days! It's NOT hit or scratch by hard stuff. It just crack by itself!

I told them I will not pay to repair it. I still haven't get the phone back yet. I don't know when will I get the phone back. But this is very inconvenience for me to work without a phone. I want full refund or free replacement to new one, plus some compensation for my time and inconvenience.Desired Settlement: I want full refund, plus some compensation for my time and inconvenience to live without a cell phone.

Business

Response:

We do apologize that our representative did not initially copy the customer’s address correctly. The Sony Mobile Contact Center first spoke with this customer on June [redacted] and sent return shipping labels (with the correct information) on June [redacted].

Sony Mobile has reviewed this case with our repair center and found that there is scratch (not a crack) on the screen. Cosmetic damage is not covered under the Sony warranty. The customer has been offered a repair for a fee which remains available.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not accept this answer. Please read my complaint carefully. I have attached two website links showing that you do cover this type of issue.

Please see the attachment for the picture took my me and Sony. Both shows my issue is exactly the same as those website shows. No spider web cracks. Just a thin line crack like a hair and only visible in certain angle. crack by hard force will be easily visible and not like this. How come they are covered and mine is not. These website also mean another thing: this is NOT a customer issue. The Phone screen will crack by itself in the same way. It's a product issue.

Besides, when this happened, I got the phone for only 2 week, I could return it with no reason. But I was being honest, and this is how your treat your customer. Totally disappointed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have already responded to the customer with our findings and consider this matter closed.

Sony Mobile will not respond to any additional Revdex.com communication concerning this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I believe sony refused to be responsible for their defected product. Everyone should be aware that some of Sony's cell phone, the screen will has little crack by itself and Sony used to cover it. But no longer anymore. Even it's within 2 week of purchase.

This will be the last time I buy anything from sony.

Thanks Revdex.com for helping me to contact sony. Too bad they are in a sinking ship and don't care Revdex.com rates any more.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I made a purchase of sony mobile phone on it's website on on May **, 2014, and received it on 5/**/2014, and on June *, 2014, I found this phone was emitting ticking noise when wifi is on, the noise is similar to a moving quartz watch, you can't hear it when just hold and look at it, but can be heard clearly when you put it close enough to you hear, the noise is come from the top part of phone, either from the front side and back side, nothing wrong with bottom part. I called sony immediately to ask for the return, but they refused either return or replacement, only options they can provide is ask me to sent the phone for repairing, so I did what they told me, sent the phone back first time, after several days, I got the phone back, but the noise still exist, so I call they again, they told me to sent the phone again, so I sent the phone back second time, and during the time they have the phone, I also wrote several emails to the repairing center staff to describe the problem details, the man from the repairing center deny to admit the problem, they excused that the noise is coming from external factors such as my earring or other accessory from external factors, but the fact is all of my family member and my friends can hear that clearly, I think every human ear can hear that, their attitude is get rid of their responsibility. And just as I expected, the phone return back to me unrepaired, the noise still exist, after making dozens of phone call with sony, wasting so much waiting time, and every time I got nothing useful, they still refuse to refund or replacement.

Business

Response:

We are sorry to learn that the ticking in his phone could not be duplicated by our repair center. Our contact center will be in touch with the customer shortly to discuss this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus

[Your Answer Here]someone from sony called me to states that I have to sent the phone back and it will be replaced by a new model, but when I called back to confirm, they said they can not guarantee that I can get a brand new one with the same model and same color, it may be a used one, and it will take 14 business day to sent it back, I am not sure they will do what they promised, and not satisfied with the solution they provide, I bought a defective phone from them, and they can not change a new one for me? Unless I truly get full refund or a brand new replacement from they, I'll insist that my case remain unsolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Sony customer service is awful, I should file another complain on that too, I've already made dozens of phone calls to the number they provide([redacted]) since the very beginning, each phone call took more than half an hour, and 90% of the time they let me listen to phone music to wait for their response, finally I got the chance talking to them, they provided nothing useful, and different person would tell me different thing, but they got one thing in common: that is wasting my time. . Last Friday I got a voice mail from a man who acclaim he as [redacted], said that I should return the phone, and it will be replaced for a new model, and left a number which I can call him directly.I follow the directions sending the phone back, after I track the phone was delivered to them, I made several phone calls to the [redacted] to ask when they can sent me the replacement and what's the conditions of the replacement, but the [redacted] is hard to reach, another woman take the call, she put me to wait more than 20 minutes as well, at first she told me she can not guarantee when they will sent the replacement, what kind of model(same or different) they will sent, what kind of condition(new one or used one) they will sent, I am so unhappy with the answer, then argued, so she put me waiting another 20 minutes then tell me they will sent me a same model but a white one(what I bought is a purple one)I bought this phone because it's unique color, and after such a long time arguing, they will sent me a different color and uncertain condition? This is unacceptable. And I am so sick of calling them, every time I call, it's a torture. unless I really receive the same model same color brand new one from them, my case remain unsolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience the customer has experienced. Unfortunately, our repair center was never able to duplicate the customer's issues. However, as a courtesy Sony Mobile has replaced her phone with a new unit (same model) and shipped it via FedEx [redacted]. The package was delivered on July **, 2014 and signed for by [redacted].