Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and with great reluctance I accept this so-called "solution," despite the fact that it still fails to answer my fundamental question It is clear Sony refuses to answer my question directly, and refuses to give a timeframe as to when the customer can expect a permanent fix, and instead has given me a workaround while at the same time giving me the runaround It has been, and will continue to be, a complete waste of my time to expect an honest answer from Sony, so I'm not going to bother with it anymoreSince it has been over a year since this problem arose, it is clear Sony has no intention of fixing the problem, and has put the burden on the customer to use this burdensome workaround in order to be able to use the product properly I am a customer who has spent thousands of dollars on this company's products over the years, and I expect answers, not double talk Fortunately, Sony has a lot of competition in this field, and I shall be taking my business elsewhere from now onI shall be informing my friends and colleagues of how disrespectful I have been treated by Sony and how they refuse to fix the problem with their product, or perhaps they are so completely incompetent that after a year, they have still not been able to fix the problem So if the Revdex.com feels a non-response is an acceptable resolution to a customer's complaint, so be itI do not feel it is acceptable, but on the other hand, I don't see any point wasting any more of my valuable time on this matter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This incident has been escalated several times whenever I actually spoke to a Sony RepresentativeHowever, the issue has remainedSince originally contacting the Revdex.com about this issue, Sony sent another "solution" but I am unable to respond to it since this incident still does not appear on Sony's website (see attached)I am not interested in email support at this point as it is still unresolved since August 31st 2015, and the promises to "escalate" the issue have been to no avail Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have tried since I bought it to return itbut half the time get no response and also When I do it's to lateVery poor serviceNot very kinda people at allYou think with a little mix up they would be happy to refund you but nopeGot nothing in returnWatch what you buy! from sony
Hello ***, Please provide a screenshot proving the uninstall of the applications from the system (Control Panel -> Programs and Features) and we will then process a credit memo for the purchase Kind regards, # [redacted] Supervisor, Customer ServiceSony Creative Software
We are still currently working with this customer directly to resolve this issue and come to a conclusionAt this time, we are awaiting their response to an offer for a solution Please let me know if you have any questions Kind regards [redacted] Supervisor, Customer Support Sony Creative Software www.sonycreativesoftware.com www.custcenter.com
Hello, Upon reviewing the technical support ticket created by this customer, it appears we have run through a variety of troubleshooting steps on their system since our initial response, two days after the customer's initial submission dateTherefore, I'm having the support representative escalate to our Development and QA teams for further researchIn this way, we'd be more than happy to continue troubleshooting their issueThe customer's purchase was placed through a re-seller and was not purchased from Sony Creative Software directlyTherefore, if the customer would like to seek a refund, they are welcome to do so in accordance with that re-seller's return policy We will continue working with the customer through our support system to troubleshoot their issue Kind regards, [redacted] Supervisor, Customer ServiceSony Creative Softwarehttp://www.sonycreativesoftware.com/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and with great reluctance I accept this so-called "solution," despite the fact that it still fails to answer my fundamental question It is clear Sony refuses to answer my question directly, and refuses to give a timeframe as to when the customer can expect a permanent fix, and instead has given me a workaround while at the same time giving me the runaround It has been, and will continue to be, a complete waste of my time to expect an honest answer from Sony, so I'm not going to bother with it anymoreSince it has been over a year since this problem arose, it is clear Sony has no intention of fixing the problem, and has put the burden on the customer to use this burdensome workaround in order to be able to use the product properly I am a customer who has spent thousands of dollars on this company's products over the years, and I expect answers, not double talk Fortunately, Sony has a lot of competition in this field, and I shall be taking my business elsewhere from now onI shall be informing my friends and colleagues of how disrespectful I have been treated by Sony and how they refuse to fix the problem with their product, or perhaps they are so completely incompetent that after a year, they have still not been able to fix the problem So if the Revdex.com feels a non-response is an acceptable resolution to a customer's complaint, so be itI do not feel it is acceptable, but on the other hand, I don't see any point wasting any more of my valuable time on this matter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This incident has been escalated several times whenever I actually spoke to a Sony RepresentativeHowever, the issue has remainedSince originally contacting the Revdex.com about this issue, Sony sent another "solution" but I am unable to respond to it since this incident still does not appear on Sony's website (see attached)I am not interested in email support at this point as it is still unresolved since August 31st 2015, and the promises to "escalate" the issue have been to no avail Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have tried since I bought it to return itbut half the time get no response and also When I do it's to lateVery poor serviceNot very kinda people at allYou think with a little mix up they would be happy to refund you but nopeGot nothing in returnWatch what you buy! from sony
Hello ***, Please provide a screenshot proving the uninstall of the applications from the system (Control Panel -> Programs and Features) and we will then process a credit memo for the purchase Kind regards, # [redacted] Supervisor, Customer ServiceSony Creative Software
We are still currently working with this customer directly to resolve this issue and come to a conclusionAt this time, we are awaiting their response to an offer for a solution Please let me know if you have any questions Kind regards [redacted] Supervisor, Customer Support Sony Creative Software www.sonycreativesoftware.com www.custcenter.com
Hello, Upon reviewing the technical support ticket created by this customer, it appears we have run through a variety of troubleshooting steps on their system since our initial response, two days after the customer's initial submission dateTherefore, I'm having the support representative escalate to our Development and QA teams for further researchIn this way, we'd be more than happy to continue troubleshooting their issueThe customer's purchase was placed through a re-seller and was not purchased from Sony Creative Software directlyTherefore, if the customer would like to seek a refund, they are welcome to do so in accordance with that re-seller's return policy We will continue working with the customer through our support system to troubleshoot their issue Kind regards, [redacted] Supervisor, Customer ServiceSony Creative Softwarehttp://www.sonycreativesoftware.com/