I already responded to the customer personally I apologize but I did not see this complaint The customer and I have communicated and I will make sure I have her car running again This should solve any issues with the customer and the caseThanks, [redacted] General Manager
We have been working with Mr [redacted] to cancel his warranty I have personally followed up with the warranty company This is an ongoing issue we have been trying to resolve with the warranty company I will continue to monitor this I have responsed to Mr***'s emails to ensure him we are on top of it I apologize for the inconvience [redacted] Gatorland Toyota
The team at E.EWard Moving & Storage approaches each move as an opportunity to provide a positive customer experienceOur customer did not have a positive move experience and what was experienced is not typical for our company. We have spoken with the customer and are currently
addressing the service failures that occurredTo date, we have issued the requested credit and are addressing the other items listed
We have apologized for her inconvenience and for the experience she encountered on her moveWe take pride in satisfying our customers and strive to deliver services as promisedWe consider this an opportunity to gain this customer's trust back and correct the aspects that prohibited this move from being a positive customer experience
I never received the business replyPlease re-open the case and send the reply.
Revdex.comThis message concerns complaint ID *** submitted on 11/13/12:04:PM against E.EWard Moving & Storage.
It is my understanding that you did not get my November 18th letter sent to you by email
Enclosed is a copy being sent to you by regular mail.
At this time we have not reopened this file
If you wish to reject the company's response....please submit your supporting documentation and detailed explanation and we will certainly review this file to determine how we might best serve both you and the company in bringing this dispute to a mutually agreeable resolution
Wishing you and yours a wonderful holiday season
[redacted], our service manager, will be calling today to set an appointment up. He will personally take care of the matter. We apologize for the lack of service as we strive to make every customer feel like they are getting great treatment. We feel if the customer gives us...
another opportunity we will prove how much we do care about them.
Thanks,
[redacted]g
General Manager
Gatorland Toyota
Complaint: [redacted]
I am rejecting this response because: First, I would like to thank Mr. [redacted]. I think he was the biggest reason I made a decision to purchase this vehicle from Gatorland. I was forced sold this warranty by Gatorland. I paid the requested amount of $1906 to Gatorland and I immediately requested to return this warranty. I was told that the money will be returned ASAP and full refund won't be an issue since I am returning it within prescribed time frame. This has been almost 3 months since I have cancelled the warranty now. I am attaching the warranty cancellation form from [redacted] which was given to me by Gatorland upon my second attempt of cancellation. I have submitted this form twice (because I was told that your ** couldn't find my first request and I was not given a copy of that form) with your dealership and personally followed through [redacted]. In my first attempt they explained that they never received this form from dealership. I again follow through Gatorland to ensure that they send it to [redacted]. In my second attempt I was asked by Gatorland to resubmit another form-which I did and send this form to [redacted] (I submitted this form to your ** second time again and asked for a copy which he happily provided after my many attempts). However, if you closely look at the form, it states that the primary condition for returning extended warranty is to show [redacted] a proof of refund made by Gatorland to the customer (i.e in this case to me). Gatorland never made any refund to me. I hope this info will help me to get my refund back and resolve the case with [redacted]. As I have stated earlier that I am a student and this hold of money of such a large amount is hampering my academic progress. I can't thank you all enough for all your support. I hope to get my money back soon.
Regards,
[redacted]
I already responded to the customer personally. I apologize but I did not see this complaint. The customer and I have communicated and I will make sure I have her car running again. This should solve any issues with the customer and the case. Thanks,[redacted]General...
We have been working with Mr. [redacted] to cancel his warranty. I have personally followed up with the warranty company. This is an ongoing issue we have been trying to resolve with the warranty company. I will continue to monitor this. I have responsed to Mr. [redacted]'s emails...
to ensure him we are on top of it. I apologize for the inconvience. [redacted]Gatorland Toyota
I already responded to the customer personally I apologize but I did not see this complaint The customer and I have communicated and I will make sure I have her car running again This should solve any issues with the customer and the caseThanks, [redacted] General Manager
We have been working with Mr [redacted] to cancel his warranty I have personally followed up with the warranty company This is an ongoing issue we have been trying to resolve with the warranty company I will continue to monitor this I have responsed to Mr***'s emails to ensure him we are on top of it I apologize for the inconvience [redacted] Gatorland Toyota
The team at E.EWard Moving & Storage approaches each move as an opportunity to provide a positive customer experienceOur customer did not have a positive move experience and what was experienced is not typical for our company. We have spoken with the customer and are currently
addressing the service failures that occurredTo date, we have issued the requested credit and are addressing the other items listed
We have apologized for her inconvenience and for the experience she encountered on her moveWe take pride in satisfying our customers and strive to deliver services as promisedWe consider this an opportunity to gain this customer's trust back and correct the aspects that prohibited this move from being a positive customer experience
I never received the business replyPlease re-open the case and send the reply.
Revdex.comThis message concerns complaint ID *** submitted on 11/13/12:04:PM against E.EWard Moving & Storage.
It is my understanding that you did not get my November 18th letter sent to you by email
Enclosed is a copy being sent to you by regular mail.
At this time we have not reopened this file
If you wish to reject the company's response....please submit your supporting documentation and detailed explanation and we will certainly review this file to determine how we might best serve both you and the company in bringing this dispute to a mutually agreeable resolution
Wishing you and yours a wonderful holiday season
[redacted], our service manager, will be calling today to set an appointment up. He will personally take care of the matter. We apologize for the lack of service as we strive to make every customer feel like they are getting great treatment. We feel if the customer gives us...
another opportunity we will prove how much we do care about them.
Thanks,
[redacted]g
General Manager
Gatorland Toyota
Complaint: [redacted]
I am rejecting this response because: First, I would like to thank Mr. [redacted]. I think he was the biggest reason I made a decision to purchase this vehicle from Gatorland. I was forced sold this warranty by Gatorland. I paid the requested amount of $1906 to Gatorland and I immediately requested to return this warranty. I was told that the money will be returned ASAP and full refund won't be an issue since I am returning it within prescribed time frame. This has been almost 3 months since I have cancelled the warranty now. I am attaching the warranty cancellation form from [redacted] which was given to me by Gatorland upon my second attempt of cancellation. I have submitted this form twice (because I was told that your ** couldn't find my first request and I was not given a copy of that form) with your dealership and personally followed through [redacted]. In my first attempt they explained that they never received this form from dealership. I again follow through Gatorland to ensure that they send it to [redacted]. In my second attempt I was asked by Gatorland to resubmit another form-which I did and send this form to [redacted] (I submitted this form to your ** second time again and asked for a copy which he happily provided after my many attempts). However, if you closely look at the form, it states that the primary condition for returning extended warranty is to show [redacted] a proof of refund made by Gatorland to the customer (i.e in this case to me). Gatorland never made any refund to me. I hope this info will help me to get my refund back and resolve the case with [redacted]. As I have stated earlier that I am a student and this hold of money of such a large amount is hampering my academic progress. I can't thank you all enough for all your support. I hope to get my money back soon.
Regards,
[redacted]
I already responded to the customer personally. I apologize but I did not see this complaint. The customer and I have communicated and I will make sure I have her car running again. This should solve any issues with the customer and the case. Thanks,[redacted]General...
Manager
We have been working with Mr. [redacted] to cancel his warranty. I have personally followed up with the warranty company. This is an ongoing issue we have been trying to resolve with the warranty company. I will continue to monitor this. I have responsed to Mr. [redacted]'s emails...
to ensure him we are on top of it. I apologize for the inconvience. [redacted]Gatorland Toyota