Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] came to my home to inspect the original carpet installationHe agreed that it was done poorly and offered to replace the carpet on the steps AND the carpet in the small 3xlanding at the top of the stairsI went to their location on June 10th and selected the new carpet from among the ones he offeredI was told the carpet would be ordered and should be in by Monday, June and I would be contacted to set up a time for installationI have heard nothing from themIn your communication, you indicate Wertz has called you and said the carpet has been received and he is going to replace the steps onlyWhy has he not contacted me? [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
[redacted] from the company called and stated that he is going to replace the consumer's steps. The carpet has since come in and they will replace the steps.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted] came to my home to inspect the original carpet installation. He agreed that it was done poorly and offered to replace the carpet on the steps AND the carpet in the small 3x6 landing at the top of the stairs. I went to their location on June 10th and selected the new carpet from among the ones he offered. I was told the carpet would be ordered and should be in by Monday, June 16 and I would be contacted to set up a time for installation. I have heard nothing from them. In your communication, you indicate Wertz has called you and said the carpet has been received and he is going to replace the steps only. Why has he not contacted me?
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] came to my home to inspect the original carpet installationHe agreed that it was done poorly and offered to replace the carpet on the steps AND the carpet in the small 3xlanding at the top of the stairsI went to their location on June 10th and selected the new carpet from among the ones he offeredI was told the carpet would be ordered and should be in by Monday, June and I would be contacted to set up a time for installationI have heard nothing from themIn your communication, you indicate Wertz has called you and said the carpet has been received and he is going to replace the steps onlyWhy has he not contacted me? [redacted]
Revdex.com spoke with *** from the business and he stated that the small part was included with replacing the stepsThe installation was done today
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
[redacted] from the company called and stated that he is going to replace the consumer's steps. The carpet has since come in and they will replace the steps.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted] came to my home to inspect the original carpet installation. He agreed that it was done poorly and offered to replace the carpet on the steps AND the carpet in the small 3x6 landing at the top of the stairs. I went to their location on June 10th and selected the new carpet from among the ones he offered. I was told the carpet would be ordered and should be in by Monday, June 16 and I would be contacted to set up a time for installation. I have heard nothing from them. In your communication, you indicate Wertz has called you and said the carpet has been received and he is going to replace the steps only. Why has he not contacted me?
[redacted]