Sooner Traditions

At TEAM electric, plumbing and air, we take pride in ensuring our customer’s satisfactionAll what we are asking is for the homeowner to provide us a list of why he’s not satisfied as to our records, the heating and air conditioning systems are working to their best performance with a temperature achievement guaranteeWe set up a visit from a 3rd party ( a basement water proofing company) to the homeowner home to investigate the basement condensation problem, their report indicated that the home has a high humidity in the basement that has been an issue for yearsWe are here to resolve the problem and move onPlease ask Mr [redacted] to email us the list of why he’s not satisfied and will remove the HVAC system and refund him 100% his moneyThank you

Hello, Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize for any inconvenience this may have causedAt TEAM Electric, Plumbing and Air, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable mistakes happenIn such rare cases, a satisfactory solution is always in place and preventable measures are introducedAfter a thorough review of the case, we have managed to pinpoint the reasons leading to this error and we rectified it to a 100% satisfaction of [redacted] *** [redacted] is extremely satisfied and he will be a customer for lifeAs an extra measure to our unconditional commitment to customer satisfaction, we decided to hold another water softener classes for all our plumbersThese precautions will ensure that such errors will not happen again in the futureHelmi B [redacted] - VP of Client Relations

Complaint: [redacted] I am rejecting this response because: On 8/3/2017, my air conditioner shut down again and Team Electric responded quickly and sent someone to fix itThey had to replace the motor to get it working again This should still be open to see if I do not have any more problemsIf it happens once again, the A.C will need to be changed Regards, [redacted] ***

This issue has been completely resolved with the customer as of 7/

We are currently in the process of rectifying the problem and will be reaching out to the customer for scheduling

Complaint: ***
I am rejecting this response because: even though ,we just received an email from them on Saturday with a request to sign a general release However, no dates were finalized on when the system will be removed and how and when we will be reimbursed yet .As soon as this matter is settled we will notify you !Your assistance with this matter is appreciated
Regards,
*** ***

Complaint: ***
I am rejecting this
response because:
Their reply is a lie like I stated in my complaint my new system broke on 6/it was the sensor they came & fixed it, it broke again on 6/they came on 6/to fix it and again it was the sensor which broke then my downstairs unit ( I have a Mother Daughter home and we have separate HVCC units as there are units up in my attic ) was not working so again I called Team Electric as they replaced my Moms air unit years ago so they service both units I explained now the other unit is NOT working so on 6/Jason came to check it out and he stated that when they fixed my unit they totally shut down my Moms unit and never turned it on an ERROR on their part so far both are working
Regards,
*** ***

In regard to the complaint #*** for *** ***, the matter has been fully resolved to the customers satisfactionHe was issued a full refund for the work we had performed Stephen H Team Electric, Plumbing & Air, IncPension RdSuite # Manalapan, N.JP: *** F: *** WWW.YourHomeYourTeam.Com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This issue has been completely resolved with the customer as of 7/31.

At TEAM electric, plumbing and air, we take pride in ensuring our customer’s satisfaction. All what we are asking is for the homeowner to provide us a list of why he’s not satisfied as to our records, the heating and air conditioning systems are working to their best performance with a temperature...

achievement guarantee. We set up a visit from a 3rd party ( a basement water proofing company) to the homeowner home to investigate the basement condensation problem, their report indicated that the home has a high humidity in the basement that has been an issue for years. We are here to resolve the problem and move on. Please ask Mr. [redacted] to email us the list of why he’s not satisfied and will remove the HVAC system and refund him 100% his money. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Team Electric, Plumbing and Air re-wrote the contract, only charging us for the parts and not the labor. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: On 8/3/2017, my air conditioner shut down again and Team Electric responded quickly and sent someone to fix it. They had to replace the motor to get it working again....

This should still be open to see if I do not have any more problems. If it happens once again, the A.C will need to be changed. 
Regards,
[redacted]

Hello, Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize for any inconvenience this may have caused. At TEAM Electric, Plumbing and Air, customer satisfaction is something that we take very seriously and would never compromise under...

any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. After a thorough review of the case, we have managed to pinpoint the reasons leading to this error and we rectified it to a 100% satisfaction of [redacted]. [redacted] is extremely satisfied and he will be a customer for life. As an extra measure to our unconditional commitment to customer satisfaction, we decided to hold another water softener classes for all our plumbers. These precautions will ensure that such errors will not happen again in the future. Helmi B[redacted] - VP of Client Relations

The below mentioned complaint has been resolved as of 6/11/2016.  During our last visit to the home responding to a no A/C call, we found the emergency switch to be in the off position. No further concerns have been expressed by the customer to us.

Complaint: [redacted]
I am rejecting this response because:The company has a record of our complains on file.  We have emailed, we have spoken to the VP's , and expressed our reasons for wanting the system removed as per the contract agreement. However,  in the interest of resolving this matter, the reason we would like the system removed is as follows:  during a service call the company sent a Team Electric employee (Jason), who came to our home and behaved in an aggressive and belligerent manner, using foul language which created a hostile situation.  Jason stormed out of our house leaving our newly installed Team Electric HVAC system running with no filter, which Jason took out during diagnostic and took with him when he left.  We only later found out that system was running several hours without the filter.  We found this out when another employee was sent to our house to pick up tools that Jason left behind as he stormed out of our house.   We no longer feel comfortable working with this company due to their incompetence, and lack of trust in servicing our HVAC unit.  The contract clearly specifies that "100 % MONEY BACK GUARANTEE IF NOT SATISFIED'.     If necessary, please forward this email to Team Electric, so they will have on record a copy of "the reason we want system removed and refund issued to us". 
Regards,
[redacted]