Initial Business Response /* (4000, 12, 2015/12/21) */
Dec 21,
Revdex.com
EFlorida Ave, STE 350,
Denver, CO
Re: Complaint Case #***
Dear Mr***,
We recently received the complaint letter for the captioned case mentioned aboveAs a pet
shop, all of our live animals' well being is our priorityAs a business, customer's relations is really important to usWe understand that *** are upset that they missed the opportunity to take the specific puppy homeWe are also truly sorry that we could not do better to help them to have a better experience in our storeHowever, based on the facts of the event, we will not be able to provide a formal apology for the reasons mentioned in the complaint letter due to the following facts:
Pure bred puppies' registration paperwork: our Siberian Husky puppies are register-able with ***At the time when *** visited our store, we did not have it on hand because we were still waiting for the paperwork to arrive in mailHowever, concerns about pure bred registration cannot determine the fact that our puppies are pure bred, and they are register-able with ***In fact, during that period of time, we did inform all of our customers who inquired about the husky puppies that after they purchase the puppy in full price, they will receive the registration paperwork by mailAfter we received the paperwork, we did mail them immediately to our customers who purchased our Siberian Husky puppies during that timeWe are a store that has a actual location, it will not make sense for us lie about the puppy's breed info and registration backgroundTherefore, "unethical business practice to sell pure bred animals" is not a applicable accusation to us
We definitely care about our animalsWhen *** first visited the puppy in the morning of Dec.3, 2015, compared to the other puppies we have, the female husky puppy pooped fine, but she scratched her ear more often than the othersIt was a new environment for the puppy, so we guessed if she could be allergic to the new bedding or food*** asked us if we could hold the puppy until his wife was off from work at 3:pm, so that his wife could come to visit the puppy as wellWe offered to hold the puppy for them until pm,to allow them enough time to commute to our store without rush in drivingHowever, the puppy continued scratching her earsFor the well being of the puppy, we took the puppy to the vet hospital to do a double check on herThe doctor believed it was the same reason we suspected, that the puppy could be allergic to the new environment or foodAfter the puppy received her de-worming pill, we came back from the vet hospital, and kept the puppy separately from the other husky puppiesWhen *** came, we just fed the puppyApparently her scratching continuedAlso due to the deworming pill she took earlier, she was having light diarrhea*** called the vet hospital and verified the visitAfter more than an hour they had been interacting with the puppy, they asked us if we could take the puppy for a second vet check, just to make sure that she didn't have other health problems or concernsAs we will never leave our animals to be sick, nor we will sell sick puppies to our customers, we isolated the puppy, changed her food, and took her to a vet check the next dayWe did our best to be responsible for the live animals that we carry, and it was proven that it was really just an allergic reaction
We did what we promised, we explained what we cannot promiseWe offered to hold the puppy until pm on December 3rd, which *** stated in the complaint that we did keep that promiseAt the same night on Dec 3rd, 2015, when we talked about that we would be the one taking the puppy for the vet check next day, and made sure that the puppy would be alright, we informed ***, since we held the puppy for them once already, we would not hold it again as a courtesy to our other customersWe will take the puppy to vet check again to make sure she will be doing alright before releasing her to any customers thoughWe told *** that after the vet check, and the puppy is ready, the puppy will be available to any customer, not just specifically for them onlyWe did inform them that since they came to visit the puppy, for courtesy purpose,we will give them a call when the puppy is ready to goHowever, we would not hold her again for them, as soon as she is ready, she is available to any customerWe mentioned that since a lot of customers are interested in the husky puppies, we would not be able to promise that nobody came in between the period of time when we call them and their arrival timeThe puppy would be available to any customers who came to our door firstAt that time, we assumed that they understood our point since*** mentioned "so she would be open for the wild world"The next day, we took the puppy for a second vet checkThere were no other health concerns foundAs we promised, we called ***, and let him know that as of that time, the puppy is ready to go
We tried to talk about it, solve it, but it was not successfulOn Dec 4, 2015,the other customer came to the store before ***, he made a decision to take the puppy right awayTo be fair with all customers, and as we said, once the puppy is available, she would be available to anyone, we sold the puppy to this gentlemanFor the courtesy purpose, we called *** againHe did not answer the phone,but we left a messageWhen he came in the store, we asked him if he got the voicemail, and tried to talk to himWe understood he was upsetBut he started yelling , stated that we should have held the puppy until he showed up*** tried to remind him of what we talked about it the night before that this time we will not hold the puppy for them, but he was too emotional to talk about itHe yelled at the other owner's name *** while *** was in the restroomHe did not wait until *** to come out and talk about itHe left by throwing "f" wordsWhen *** came out, she went to the parking lot and see if she could catch him before he left and talk to himBut he left alreadyShe tried to call himHe did not answer the phone*** left a message to him if he wanted to call back and talk about it
Based on the facts and reasons above, though we are very sorry that we could not be better to maintain the customer relations with ***, we believed there were no "unethical" or "unprofessional" behaviors in the business practicesAnd we really tried our best to be as courteous as we can to all of our customersTherefore, we are unable to provide a formal apology for the reasons mentioned in the complaint letter as requested by ***
It's Christmas time of the year, we truly wish that *** would move on to their search of the next puppy, and not to carry this upset feeling over the holidaysAs a courtesy, we would like to provide a one time offer of 5% discount on a puppy's purchase if they find a puppy that they like from our store in the future
Sincerely,
*** (owner) & *** ( owner)
Sophia's Pet Paradise
***
Initial Consumer Rebuttal /* (4200, 15, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Her response, although exceedingly wordy, is expected and of course not acceptableShe can't even apologize for her ridiculous behavior and unsurprisingly she warped the history of the eventsI just want the complaint published, so when this kind of issue happens again, people will have the opportunity to see a pattern of poor business practicesI doubt the business will survive, but this can serve as a warning to people who care enough to do a little research on her shady "live animal" pet store
Initial Business Response /* (4000, 12, 2015/12/21) */
Dec 21,
Revdex.com
EFlorida Ave, STE 350,
Denver, CO
Re: Complaint Case #***
Dear Mr***,
We recently received the complaint letter for the captioned case mentioned aboveAs a pet
shop, all of our live animals' well being is our priorityAs a business, customer's relations is really important to usWe understand that *** are upset that they missed the opportunity to take the specific puppy homeWe are also truly sorry that we could not do better to help them to have a better experience in our storeHowever, based on the facts of the event, we will not be able to provide a formal apology for the reasons mentioned in the complaint letter due to the following facts:
Pure bred puppies' registration paperwork: our Siberian Husky puppies are register-able with ***At the time when *** visited our store, we did not have it on hand because we were still waiting for the paperwork to arrive in mailHowever, concerns about pure bred registration cannot determine the fact that our puppies are pure bred, and they are register-able with ***In fact, during that period of time, we did inform all of our customers who inquired about the husky puppies that after they purchase the puppy in full price, they will receive the registration paperwork by mailAfter we received the paperwork, we did mail them immediately to our customers who purchased our Siberian Husky puppies during that timeWe are a store that has a actual location, it will not make sense for us lie about the puppy's breed info and registration backgroundTherefore, "unethical business practice to sell pure bred animals" is not a applicable accusation to us
We definitely care about our animalsWhen *** first visited the puppy in the morning of Dec.3, 2015, compared to the other puppies we have, the female husky puppy pooped fine, but she scratched her ear more often than the othersIt was a new environment for the puppy, so we guessed if she could be allergic to the new bedding or food*** asked us if we could hold the puppy until his wife was off from work at 3:pm, so that his wife could come to visit the puppy as wellWe offered to hold the puppy for them until pm,to allow them enough time to commute to our store without rush in drivingHowever, the puppy continued scratching her earsFor the well being of the puppy, we took the puppy to the vet hospital to do a double check on herThe doctor believed it was the same reason we suspected, that the puppy could be allergic to the new environment or foodAfter the puppy received her de-worming pill, we came back from the vet hospital, and kept the puppy separately from the other husky puppiesWhen *** came, we just fed the puppyApparently her scratching continuedAlso due to the deworming pill she took earlier, she was having light diarrhea*** called the vet hospital and verified the visitAfter more than an hour they had been interacting with the puppy, they asked us if we could take the puppy for a second vet check, just to make sure that she didn't have other health problems or concernsAs we will never leave our animals to be sick, nor we will sell sick puppies to our customers, we isolated the puppy, changed her food, and took her to a vet check the next dayWe did our best to be responsible for the live animals that we carry, and it was proven that it was really just an allergic reaction
We did what we promised, we explained what we cannot promiseWe offered to hold the puppy until pm on December 3rd, which *** stated in the complaint that we did keep that promise At the same night on Dec 3rd, 2015, when we talked about that we would be the one taking the puppy for the vet check next day, and made sure that the puppy would be alright, we informed ***, since we held the puppy for them once already, we would not hold it again as a courtesy to our other customersWe will take the puppy to vet check again to make sure she will be doing alright before releasing her to any customers thoughWe told *** that after the vet check, and the puppy is ready, the puppy will be available to any customer, not just specifically for them onlyWe did inform them that since they came to visit the puppy, for courtesy purpose,we will give them a call when the puppy is ready to goHowever, we would not hold her again for them, as soon as she is ready, she is available to any customerWe mentioned that since a lot of customers are interested in the husky puppies, we would not be able to promise that nobody came in between the period of time when we call them and their arrival timeThe puppy would be available to any customers who came to our door first At that time, we assumed that they understood our point since*** mentioned "so she would be open for the wild world"The next day, we took the puppy for a second vet checkThere were no other health concerns foundAs we promised, we called ***, and let him know that as of that time, the puppy is ready to go
We tried to talk about it, solve it, but it was not successfulOn Dec 4, 2015,the other customer came to the store before ***, he made a decision to take the puppy right awayTo be fair with all customers, and as we said, once the puppy is available, she would be available to anyone, we sold the puppy to this gentlemanFor the courtesy purpose, we called *** againHe did not answer the phone,but we left a messageWhen he came in the store, we asked him if he got the voicemail, and tried to talk to himWe understood he was upsetBut he started yelling , stated that we should have held the puppy until he showed up*** tried to remind him of what we talked about it the night before that this time we will not hold the puppy for them, but he was too emotional to talk about itHe yelled at the other owner's name *** while *** was in the restroomHe did not wait until *** to come out and talk about itHe left by throwing "f" wordsWhen *** came out, she went to the parking lot and see if she could catch him before he left and talk to himBut he left alreadyShe tried to call himHe did not answer the phone*** left a message to him if he wanted to call back and talk about it
Based on the facts and reasons above, though we are very sorry that we could not be better to maintain the customer relations with ***, we believed there were no "unethical" or "unprofessional" behaviors in the business practicesAnd we really tried our best to be as courteous as we can to all of our customers Therefore, we are unable to provide a formal apology for the reasons mentioned in the complaint letter as requested by ***
It's Christmas time of the year, we truly wish that *** would move on to their search of the next puppy, and not to carry this upset feeling over the holidays As a courtesy, we would like to provide a one time offer of 5% discount on a puppy's purchase if they find a puppy that they like from our store in the future
Sincerely,
*** (owner) & *** ( owner)
Sophia's Pet Paradise
***
Initial Consumer Rebuttal /* (4200, 15, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Her response, although exceedingly wordy, is expected and of course not acceptableShe can't even apologize for her ridiculous behavior and unsurprisingly she warped the history of the eventsI just want the complaint published, so when this kind of issue happens again, people will have the opportunity to see a pattern of poor business practicesI doubt the business will survive, but this can serve as a warning to people who care enough to do a little research on her shady "live animal" pet store
Love this place! Friendly and knowledgeable staff, healthy and happy pets! Thanks for all ur help!
Initial Business Response /* (4000, 12, 2015/12/21) */
Dec 21,
Revdex.com
EFlorida Ave, STE 350,
Denver, CO
Re: Complaint Case #***
Dear Mr***,
We recently received the complaint letter for the captioned case mentioned aboveAs a pet
shop, all of our live animals' well being is our priorityAs a business, customer's relations is really important to usWe understand that *** are upset that they missed the opportunity to take the specific puppy homeWe are also truly sorry that we could not do better to help them to have a better experience in our storeHowever, based on the facts of the event, we will not be able to provide a formal apology for the reasons mentioned in the complaint letter due to the following facts:
Pure bred puppies' registration paperwork: our Siberian Husky puppies are register-able with ***At the time when *** visited our store, we did not have it on hand because we were still waiting for the paperwork to arrive in mailHowever, concerns about pure bred registration cannot determine the fact that our puppies are pure bred, and they are register-able with ***In fact, during that period of time, we did inform all of our customers who inquired about the husky puppies that after they purchase the puppy in full price, they will receive the registration paperwork by mailAfter we received the paperwork, we did mail them immediately to our customers who purchased our Siberian Husky puppies during that timeWe are a store that has a actual location, it will not make sense for us lie about the puppy's breed info and registration backgroundTherefore, "unethical business practice to sell pure bred animals" is not a applicable accusation to us
We definitely care about our animalsWhen *** first visited the puppy in the morning of Dec.3, 2015, compared to the other puppies we have, the female husky puppy pooped fine, but she scratched her ear more often than the othersIt was a new environment for the puppy, so we guessed if she could be allergic to the new bedding or food*** asked us if we could hold the puppy until his wife was off from work at 3:pm, so that his wife could come to visit the puppy as wellWe offered to hold the puppy for them until pm,to allow them enough time to commute to our store without rush in drivingHowever, the puppy continued scratching her earsFor the well being of the puppy, we took the puppy to the vet hospital to do a double check on herThe doctor believed it was the same reason we suspected, that the puppy could be allergic to the new environment or foodAfter the puppy received her de-worming pill, we came back from the vet hospital, and kept the puppy separately from the other husky puppiesWhen *** came, we just fed the puppyApparently her scratching continuedAlso due to the deworming pill she took earlier, she was having light diarrhea*** called the vet hospital and verified the visitAfter more than an hour they had been interacting with the puppy, they asked us if we could take the puppy for a second vet check, just to make sure that she didn't have other health problems or concernsAs we will never leave our animals to be sick, nor we will sell sick puppies to our customers, we isolated the puppy, changed her food, and took her to a vet check the next dayWe did our best to be responsible for the live animals that we carry, and it was proven that it was really just an allergic reaction
We did what we promised, we explained what we cannot promiseWe offered to hold the puppy until pm on December 3rd, which *** stated in the complaint that we did keep that promiseAt the same night on Dec 3rd, 2015, when we talked about that we would be the one taking the puppy for the vet check next day, and made sure that the puppy would be alright, we informed ***, since we held the puppy for them once already, we would not hold it again as a courtesy to our other customersWe will take the puppy to vet check again to make sure she will be doing alright before releasing her to any customers thoughWe told *** that after the vet check, and the puppy is ready, the puppy will be available to any customer, not just specifically for them onlyWe did inform them that since they came to visit the puppy, for courtesy purpose,we will give them a call when the puppy is ready to goHowever, we would not hold her again for them, as soon as she is ready, she is available to any customerWe mentioned that since a lot of customers are interested in the husky puppies, we would not be able to promise that nobody came in between the period of time when we call them and their arrival timeThe puppy would be available to any customers who came to our door firstAt that time, we assumed that they understood our point since*** mentioned "so she would be open for the wild world"The next day, we took the puppy for a second vet checkThere were no other health concerns foundAs we promised, we called ***, and let him know that as of that time, the puppy is ready to go
We tried to talk about it, solve it, but it was not successfulOn Dec 4, 2015,the other customer came to the store before ***, he made a decision to take the puppy right awayTo be fair with all customers, and as we said, once the puppy is available, she would be available to anyone, we sold the puppy to this gentlemanFor the courtesy purpose, we called *** againHe did not answer the phone,but we left a messageWhen he came in the store, we asked him if he got the voicemail, and tried to talk to himWe understood he was upsetBut he started yelling , stated that we should have held the puppy until he showed up*** tried to remind him of what we talked about it the night before that this time we will not hold the puppy for them, but he was too emotional to talk about itHe yelled at the other owner's name *** while *** was in the restroomHe did not wait until *** to come out and talk about itHe left by throwing "f" wordsWhen *** came out, she went to the parking lot and see if she could catch him before he left and talk to himBut he left alreadyShe tried to call himHe did not answer the phone*** left a message to him if he wanted to call back and talk about it
Based on the facts and reasons above, though we are very sorry that we could not be better to maintain the customer relations with ***, we believed there were no "unethical" or "unprofessional" behaviors in the business practicesAnd we really tried our best to be as courteous as we can to all of our customersTherefore, we are unable to provide a formal apology for the reasons mentioned in the complaint letter as requested by ***
It's Christmas time of the year, we truly wish that *** would move on to their search of the next puppy, and not to carry this upset feeling over the holidaysAs a courtesy, we would like to provide a one time offer of 5% discount on a puppy's purchase if they find a puppy that they like from our store in the future
Sincerely,
*** (owner) & *** ( owner)
Sophia's Pet Paradise
***
Initial Consumer Rebuttal /* (4200, 15, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Her response, although exceedingly wordy, is expected and of course not acceptableShe can't even apologize for her ridiculous behavior and unsurprisingly she warped the history of the eventsI just want the complaint published, so when this kind of issue happens again, people will have the opportunity to see a pattern of poor business practicesI doubt the business will survive, but this can serve as a warning to people who care enough to do a little research on her shady "live animal" pet store
Initial Business Response /* (4000, 12, 2015/12/21) */
Dec 21,
Revdex.com
EFlorida Ave, STE 350,
Denver, CO
Re: Complaint Case #***
Dear Mr***,
We recently received the complaint letter for the captioned case mentioned aboveAs a pet
shop, all of our live animals' well being is our priorityAs a business, customer's relations is really important to usWe understand that *** are upset that they missed the opportunity to take the specific puppy homeWe are also truly sorry that we could not do better to help them to have a better experience in our storeHowever, based on the facts of the event, we will not be able to provide a formal apology for the reasons mentioned in the complaint letter due to the following facts:
Pure bred puppies' registration paperwork: our Siberian Husky puppies are register-able with ***At the time when *** visited our store, we did not have it on hand because we were still waiting for the paperwork to arrive in mailHowever, concerns about pure bred registration cannot determine the fact that our puppies are pure bred, and they are register-able with ***In fact, during that period of time, we did inform all of our customers who inquired about the husky puppies that after they purchase the puppy in full price, they will receive the registration paperwork by mailAfter we received the paperwork, we did mail them immediately to our customers who purchased our Siberian Husky puppies during that timeWe are a store that has a actual location, it will not make sense for us lie about the puppy's breed info and registration backgroundTherefore, "unethical business practice to sell pure bred animals" is not a applicable accusation to us
We definitely care about our animalsWhen *** first visited the puppy in the morning of Dec.3, 2015, compared to the other puppies we have, the female husky puppy pooped fine, but she scratched her ear more often than the othersIt was a new environment for the puppy, so we guessed if she could be allergic to the new bedding or food*** asked us if we could hold the puppy until his wife was off from work at 3:pm, so that his wife could come to visit the puppy as wellWe offered to hold the puppy for them until pm,to allow them enough time to commute to our store without rush in drivingHowever, the puppy continued scratching her earsFor the well being of the puppy, we took the puppy to the vet hospital to do a double check on herThe doctor believed it was the same reason we suspected, that the puppy could be allergic to the new environment or foodAfter the puppy received her de-worming pill, we came back from the vet hospital, and kept the puppy separately from the other husky puppiesWhen *** came, we just fed the puppyApparently her scratching continuedAlso due to the deworming pill she took earlier, she was having light diarrhea*** called the vet hospital and verified the visitAfter more than an hour they had been interacting with the puppy, they asked us if we could take the puppy for a second vet check, just to make sure that she didn't have other health problems or concernsAs we will never leave our animals to be sick, nor we will sell sick puppies to our customers, we isolated the puppy, changed her food, and took her to a vet check the next dayWe did our best to be responsible for the live animals that we carry, and it was proven that it was really just an allergic reaction
We did what we promised, we explained what we cannot promiseWe offered to hold the puppy until pm on December 3rd, which *** stated in the complaint that we did keep that promise At the same night on Dec 3rd, 2015, when we talked about that we would be the one taking the puppy for the vet check next day, and made sure that the puppy would be alright, we informed ***, since we held the puppy for them once already, we would not hold it again as a courtesy to our other customersWe will take the puppy to vet check again to make sure she will be doing alright before releasing her to any customers thoughWe told *** that after the vet check, and the puppy is ready, the puppy will be available to any customer, not just specifically for them onlyWe did inform them that since they came to visit the puppy, for courtesy purpose,we will give them a call when the puppy is ready to goHowever, we would not hold her again for them, as soon as she is ready, she is available to any customerWe mentioned that since a lot of customers are interested in the husky puppies, we would not be able to promise that nobody came in between the period of time when we call them and their arrival timeThe puppy would be available to any customers who came to our door first At that time, we assumed that they understood our point since*** mentioned "so she would be open for the wild world"The next day, we took the puppy for a second vet checkThere were no other health concerns foundAs we promised, we called ***, and let him know that as of that time, the puppy is ready to go
We tried to talk about it, solve it, but it was not successfulOn Dec 4, 2015,the other customer came to the store before ***, he made a decision to take the puppy right awayTo be fair with all customers, and as we said, once the puppy is available, she would be available to anyone, we sold the puppy to this gentlemanFor the courtesy purpose, we called *** againHe did not answer the phone,but we left a messageWhen he came in the store, we asked him if he got the voicemail, and tried to talk to himWe understood he was upsetBut he started yelling , stated that we should have held the puppy until he showed up*** tried to remind him of what we talked about it the night before that this time we will not hold the puppy for them, but he was too emotional to talk about itHe yelled at the other owner's name *** while *** was in the restroomHe did not wait until *** to come out and talk about itHe left by throwing "f" wordsWhen *** came out, she went to the parking lot and see if she could catch him before he left and talk to himBut he left alreadyShe tried to call himHe did not answer the phone*** left a message to him if he wanted to call back and talk about it
Based on the facts and reasons above, though we are very sorry that we could not be better to maintain the customer relations with ***, we believed there were no "unethical" or "unprofessional" behaviors in the business practicesAnd we really tried our best to be as courteous as we can to all of our customers Therefore, we are unable to provide a formal apology for the reasons mentioned in the complaint letter as requested by ***
It's Christmas time of the year, we truly wish that *** would move on to their search of the next puppy, and not to carry this upset feeling over the holidays As a courtesy, we would like to provide a one time offer of 5% discount on a puppy's purchase if they find a puppy that they like from our store in the future
Sincerely,
*** (owner) & *** ( owner)
Sophia's Pet Paradise
***
Initial Consumer Rebuttal /* (4200, 15, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Her response, although exceedingly wordy, is expected and of course not acceptableShe can't even apologize for her ridiculous behavior and unsurprisingly she warped the history of the eventsI just want the complaint published, so when this kind of issue happens again, people will have the opportunity to see a pattern of poor business practicesI doubt the business will survive, but this can serve as a warning to people who care enough to do a little research on her shady "live animal" pet store