Sophia's Kids Furniture

Let the buyer beware.... We went into the store to buy a Trundel bed (my mother-in-law wanted to move in with us). We found a bed we liked and paid by checked. As we were paying we were informed in would be two week before the bed could be in since the warehouse was in California. The orders are not shipped until they have a full truck. This was a 5:45 in the evening. Not excited but I would work with it. My mother in law decided that she did not want to move. So I contacted store at 09:30 the next morning. I was advised manager would call me back in the afternoon. Received a call back by sales rep [redacted]. He stated he could not cancel the order since he had already faxed the order to the California warehouse. Now the order had not shipped nor would be shipped for another one to two week, yet they will not cancel the order. I even stated I understand if they have wait for the check to clear and refund. That did not matter once they have your money NO REFUND OR EXCHANGES Caveat Emptor

Let the buyer beware.... We went into the store to buy a Trundel bed (my mother-in-law wanted to move in with us). We found a bed we liked and paid by checked. As we were paying we were informed in would be two week before the bed could be in since the warehouse was in California. The orders are not shipped until they have a full truck. This was a 5:45 in the evening. Not excited but I would work with it. My mother in law decided that she did not want to move. So I contacted store at 09:30 the next morning. I was advised manager would call me back in the afternoon. Received a call back by sales rep [redacted]. He stated he could not cancel the order since he had already faxed the order to the California warehouse. Now the order had not shipped nor would be shipped for another one to two week, yet they will not cancel the order. I even stated I understand if they have wait for the check to clear and refund. That did not matter once they have your money NO REFUND OR EXCHANGES Caveat Emptor

I have never - let me stress this, NEVER - had such a poor experience in ordering and receiving any product such as my family did with Sophia's Kids Furniture. We were initially given a 3-5 week window for the delivery of our kids’ furniture. After 5 weeks and no delivery or update, we called for an estimate on delivery. They said they would call back and let us know. After 3 days of waiting for a call back, we called them back and they said again, "we'll call you back." After another 2 days of waiting, we called back again. This time they said delivery would be in a couple weeks. Crazy, but ok. After another two weeks and no furniture, we called again. Same deal of "we'll call you back" and never calling back. We had to call and call again and again.

Finally, after over 9 weeks, we did receive our two high-loft Maxtrix beds. We paid additional cost to have the beds put together by their people. As the guys were putting the beds together, they noted they didn't have the lower braces that supported the beds so the lofts would be safe. Only the bolts. They said the braces were "never ordered." However, if you look at the options in the order guide (and the actual order itself) for these beds and any conversion kits, there doesn't exist an option to not order without the braces. Which makes good sense being you wouldn't want a high-loft bed that wobbles and could easily tip over and crush someone. The guys putting the beds together agreed.

So, we called Sophia's again. And again and again. They say they have ordered the support braces for both beds, but we're still waiting. Who knows when or if we'll receive them, but one thing is for sure: this is the single worst customer experience we've ever had. The total lack of professionalism, follow through and communication is unprecedented. At one point we wondered if they simply were using our $1800 for other purposes and then would put in the actual order for the furniture when they paid off other debt - playing "the float" with our money. Who knows, but this place is terrible and I ponder how they're still in business.