Soreano's Plumbing

Complaint: [redacted] I am rejecting this response because: We have WRITTEN and verbal estimates of $for plumbing laborYour final total is $10, We were told the initial labor would take one dayInstead it took three(Instead of arriving at the scheduled 10am, Soreano's arrived at noon and after looking around announced it was "lunchtime".) We paid the bill within two weeks of receipt ($4779.66) and expressed concerns, attempted to clarify our agreement and expectations, and moved forward in good faith We agreed to the TWO days Roger scheduled to complete the work March and 30, NOT the three days it actually tookUpon receipt of the final bill of $5,400, I called Ron April with the stated intention "to understand the work that was done." He was so aggressively rude and hostile it was impossible to have a conversationWe sent a letter April in which we tried to clarify what we had agreed to and stated, "We would like to conclude this project with good feelings and are wondering if there are any adjustments you might make after reconsidering this?" We agreed to supply everything and were NEVER consulted about the additional $for materials There have been numerous problems with the work you did: unevenly installed sink faucets, leaky shower heads, tub drain, sink drain, and pressure issuesThese have had to be fixed by someone else We made four attempts beginning April to pay $(of the final bill of $5420) pending this complaint, but Roger REFUSED to accept payment! We have never refused to pay what we agreed to, however, we feel it is unfair (and illegal) to add unauthorized time and materials to the bill We ask once more for you to please consider removing the unauthorized $materials and the third day to finish your work as they were not part of our agreement Sincerely,***/ [redacted]

May 9, Re: [redacted] [redacted] contacted Soreano’s Plumbing August at the recommendation of [redacted] (her contractor)She was interested in remodeling her master bathShe contacted Roger via email She had inquired the price and availability of several corner jetted bathtubs Roger has been the showroom manager for years He has extensive knowledge of faucets and fixtures However, Roger does not give estimates on labor cost for rouor installations He had sent several fixture proposals to Mrs [redacted] but she made no commitment to have us provide the fixtures October 15, 2015, we were asked by [redacted] to performed repairs on some dripping faucets She was invoiced at the labor rates we currently have The invoice was promptly paid in full November 19, [redacted] contacted Roger a second time inquiring price and specifications of corner jetted bathtubs A series of email correspondence followed, covering a variety of bathtubs She still made no commitment to have us provide the fixtures December 11, Soreano’s Plumbing was contacted by [redacted] (on behalf of Mrs [redacted] ) to schedule us to begin the [redacted] project on January 14, We have completed numerous projects with [redacted] dating back to We have good rapport and respect for [redacted] A few days before the appointment Tom call to postpone because of delivery problems on faucets and fixtures she had ordered on-line Our portion of the project did not start until February 3, We were hired on a time and material basis We use quality roumaterials We dispatched ***, our plumber of years The rouportion was made more difficult due to the products ordered by Mrs [redacted] We finished the rouportion of the [redacted] project February 11, We sent an invoice for the work performed to date Mrs [redacted] stated she didn’t understand the invoice We sent a more detailed copy of the invoice via email She paid the invoice in full after several emails and calls complaining about the cost We were contacted on March 3, to finish the [redacted] project We had trepidations about returning to the [redacted] residence because of the complaints of cost and the delay in payment The plumber who did the rouand Ron S [redacted] discussed the scope of work remaining to complete our portion It would be approximately three days We contacted [redacted] to explain the time required to finish Also, informed her she could have the work completed by someone else She responded yes to having Soreano’s Plumbing complete her project We were still not comfortable but due to our relationship with [redacted] , we dispatched our plumber to finish We sent our plumber Mike, who has years with Soreano’s It took the three days to finish Ron S [redacted] went out to the job site to aid in the completion We did not bill for the several hours Ron S [redacted] was working on-site We sent a fully detailed invoice for the finish work on April 6, [redacted] again said she didn’t understand the invoice Roger resent it via email Roger called [redacted] ’s phone leaving messages multiple times over the course of several weeks We received no communication from [redacted] or [redacted] until an email April 22, to state they are refusing to pay the full amount Roger responded our position and requested the full amount due Here is a copy of our response sent: [redacted] and [redacted] , We approached your project on a time and materials basis The project changed and evolved as it progressed We roughed in water and waste as required by the fixtures provided You were invoiced (#***) for the rouwork 2/11/ You paid that invoice after a few emails to clarify our work When it came time to trim-out, Ron S [redacted] and the plumber [redacted] discussed the scope of work Roger called and talked to you saying it would be three days to trim Ron S [redacted] also talked to you, giving you the option to have us return or hire someone else to finish You agreed to have us complete the project Mike and his apprentice Dan were there ½ hours on March and 30th, you were only charged hours labor for the apprentice The third visit, Ron S [redacted] came over to help Mike to finish the project Ron worked hours plus which you were not charged We feel that our charges are fair and reasonable We expect payment of the full amount ($5,420.38) We are still requesting payment of the full amount Thank you for your time and consideration in this matter

Complaint # ***
May 20,
Soreano’s Plumbing has given concession concerning the hours (not charging for all of helper’s time or Ron S***’s on-site work)
Ron S*** did not receive a request for a formal bid on the project. We were hired on a time and material basis
We always provide the roumaterials and under-trim to assure the high quality of our work. It is impractical to have the home owner provide the roumaterials. It would be like a home owner trying providing every x and nail for the carpenter
Upon completion of the rouphase the ***s, after explaining the concept of time and materials, paid the invoice in full
Ron and Roger informed Mrs*** that it would take three days to finish our work. We also informed her it would be week or so before we could start. We gave her the choice; either continue to use Soreano’s or hire another person to complete her project. She decided on Soreano’sWe proceeded in good faith because of our long standing relationship with the contractor *** *** (20+ years)
We are requesting payment in full ($5,420.38)

Complaint: ***I am rejecting this response because:
We have WRITTEN and verbal estimates of $for plumbing laborYour final total is $10,200.
We were told the initial labor would take one dayInstead it took three(Instead of arriving at the scheduled 10am, Soreano's arrived at noon and after looking around announced it was "lunchtime".) We paid the bill within two weeks of receipt ($4779.66) and expressed concerns, attempted to clarify our agreement and expectations, and moved forward in good faith.
We agreed to the TWO days Roger scheduled to complete the work March and 30, NOT the three days it actually tookUpon receipt of the final bill of $5,400, I called Ron April with the stated intention "to understand the work that was done." He was so aggressively rude and hostile it was impossible to have a conversationWe sent a letter April in which we tried to clarify what we had agreed to and stated,
"We would like to conclude this project with good feelings and are wondering if there are any adjustments you might make after reconsidering this?"
We agreed to supply everything and were NEVER consulted about the additional $for materials.
There have been numerous problems with the work you did: unevenly installed sink faucets, leaky shower heads, tub drain, sink drain, and pressure issuesThese have had to be fixed by someone else
We made four attempts beginning April to pay $(of the final bill of $5420) pending this complaint, but Roger REFUSED to accept payment! We have never refused to pay what we agreed to, however, we feel it is unfair (and illegal) to add unauthorized time and materials to the bill.
We ask once more for you to please consider removing the unauthorized $materials and the third day to finish your work as they were not part of our agreement.
Sincerely,***/*** ***