Sorensen was fantastic! They moved me from an apartment with 17 steps and in 100 degree heat. The men never complained and did an excellent job. I recommend them for everyone's move.
I have moved many times in the last 20 years with Sorensen Moving and Storage and have always had a good experience until this last move, which was from TN to Florida in June 2015. The crew did a great job, showed up on time and finished all the packing and loading in one day.
My belongings were moved into Sorensen's "climate controlled" warehouse in Melbourne, FL. During the year that my items were in storage, I once paid for warehouse access to remove a few unboxed items. I discovered that there were a few items in my crates that did not belong to me. So I told the warehouse employee to remove those items because someone will be looking for them.
In September 2016, they delivered my belongings to my new home. They also tried to deliver someone else's belongings, including a sofa, shoes, and some other items, and I refused them.
After unpacking, I realized I was missing some things (coats, clothes, some tools, lawn equipment, and some small kitchen appliances), which I can only imagine were delivered to someone else. I also discovered molded lamp shades and books stuck together and mildewed (climate-control?) Additionally, I found that several pieces of my furniture were dirty and/or damaged (ie., my buffet had a broken leg, gouges in the top, and blue moving blankets stuck into the stain). I took photos of the damage, as did the delivery crew.
When I told Sorensen all of this, the claim processor sent me a claim form and told me that my claim would be processed in 30 days. I submitted my claim, after which they sent a furniture repair man out to assess the damage. Without discussing anything with me, he told Sorensen that most of the damage was old and predated the move, which is not true.
Since then, I have called a number of times to try to find out the status of my claim. Initially, I was told by the claim processor that she had to get help because she had never seen a claim with so many missing items. After not hearing anything for a while, I left a message with the office manager, and then later with the owner asking for assistance with my claim. I was afraid that the "trail" for my missing items was growing cold. A couple of weeks later, the dispatcher called and rudely told me that I needed to stop calling and harassing them, and that if I "behaved" he would send me the reimbursement for the cleaning of my two sofas, and he would repair two pieces of furniture, and he might compensate me in some way for the lost items. He told me he would have it settled and off his desk by the 15th of November. I have heard nothing since. Here it is mid December, and I still have not heard anything.
I share this experience to warn others not to do business with this company.
Sorensen was fantastic! They moved me from an apartment with 17 steps and in 100 degree heat. The men never complained and did an excellent job. I recommend them for everyone's move.
I have moved many times in the last 20 years with Sorensen Moving and Storage and have always had a good experience until this last move, which was from TN to Florida in June 2015. The crew did a great job, showed up on time and finished all the packing and loading in one day.
My belongings were moved into Sorensen's "climate controlled" warehouse in Melbourne, FL. During the year that my items were in storage, I once paid for warehouse access to remove a few unboxed items. I discovered that there were a few items in my crates that did not belong to me. So I told the warehouse employee to remove those items because someone will be looking for them.
In September 2016, they delivered my belongings to my new home. They also tried to deliver someone else's belongings, including a sofa, shoes, and some other items, and I refused them.
After unpacking, I realized I was missing some things (coats, clothes, some tools, lawn equipment, and some small kitchen appliances), which I can only imagine were delivered to someone else. I also discovered molded lamp shades and books stuck together and mildewed (climate-control?) Additionally, I found that several pieces of my furniture were dirty and/or damaged (ie., my buffet had a broken leg, gouges in the top, and blue moving blankets stuck into the stain). I took photos of the damage, as did the delivery crew.
When I told Sorensen all of this, the claim processor sent me a claim form and told me that my claim would be processed in 30 days. I submitted my claim, after which they sent a furniture repair man out to assess the damage. Without discussing anything with me, he told Sorensen that most of the damage was old and predated the move, which is not true.
Since then, I have called a number of times to try to find out the status of my claim. Initially, I was told by the claim processor that she had to get help because she had never seen a claim with so many missing items. After not hearing anything for a while, I left a message with the office manager, and then later with the owner asking for assistance with my claim. I was afraid that the "trail" for my missing items was growing cold. A couple of weeks later, the dispatcher called and rudely told me that I needed to stop calling and harassing them, and that if I "behaved" he would send me the reimbursement for the cleaning of my two sofas, and he would repair two pieces of furniture, and he might compensate me in some way for the lost items. He told me he would have it settled and off his desk by the 15th of November. I have heard nothing since. Here it is mid December, and I still have not heard anything.
I share this experience to warn others not to do business with this company.