Mrs [redacted] is the daughter of one of our clients, Mrs [redacted] I have been instructed to not respond to Mrs [redacted] by Mrs [redacted] because Mrs [redacted] does not have all of the facts and does not represent her mother That being said, these are the facts of the issues:1: Our company moved, stored and moved back Mrs [redacted] 's household belonging from and back to Redding, CA.2: Some minor damage to her belongings occurred.3: I made two trips from Chico to Redding to help Mrs [redacted] settle in One which was to touthe minor damage.4: While make the some of the repairs, Mrs [redacted] 's daughter called and basically ask us to leave.5: The daughter wanted to file a formal claim and deal only with the insurance company.6: The formal claim was filed with my assistance.7: Our insurance company arranged a repair firm to make the repairs and settled the claim.8: A balance of over $was stilled owed, which I forgave and wrote off as a bad debt.The claims made by Mrs [redacted] are just not accurate and are coming from a person who just does not have the facts I believe the are well intended but in fact not helping her mother.Please give me a call if any additional information is needed.Thanks, [redacted]
Mrs [redacted] is the daughter of one of our clients, Mrs [redacted] I have been instructed to not respond to Mrs [redacted] by Mrs [redacted] because Mrs [redacted] does not have all of the facts and does not represent her mother That being said, these are the facts of the issues:1: Our company moved, stored and moved back Mrs [redacted] 's household belonging from and back to Redding, CA.2: Some minor damage to her belongings occurred.3: I made two trips from Chico to Redding to help Mrs [redacted] settle in One which was to touthe minor damage.4: While make the some of the repairs, Mrs [redacted] 's daughter called and basically ask us to leave.5: The daughter wanted to file a formal claim and deal only with the insurance company.6: The formal claim was filed with my assistance.7: Our insurance company arranged a repair firm to make the repairs and settled the claim.8: A balance of over $was stilled owed, which I forgave and wrote off as a bad debt.The claims made by Mrs [redacted] are just not accurate and are coming from a person who just does not have the facts I believe the are well intended but in fact not helping her mother.Please give me a call if any additional information is needed.Thanks, [redacted]