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SOS Appliance Repair Inc

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Reviews SOS Appliance Repair Inc

SOS Appliance Repair Inc Reviews (3)

[redacted]

Call me stupid for using this company twice but they are one of the few who would service the kinds of machines I have in my business. I sent 5 emails regarding the complaint and no one followed up with any of them. I call in and they told me there was nothing that could be done regarding the bad service I got.

First Time:

I had a technician come by to check on two of my washing machines in my laundromat that were leaving clothes very wet at the end of the cycle because they were not spinning out. While the technician was very friendly and nice, I was not very impressed with the service I had to pay for. He took the front panels off both machines and had me run a cycle because he wanted to see what it would do during the spin cycle. About 3 minutes into the cycle, he said, "you know I'm 90% sure the problem here is with the 'Speed Board' because that is usually why it does this", then just decided he was pretty sure and didn't want to wait to find out. Then told me I could get new ones for about $400 plus $150 in labour for each machine. Then packed up his stuff. I had to put the front panels back on myself because the machines were still only about 5 minutes into the cycle and he wasn't going to wait. I wasn't impressed he only was guessing at the problem and still charged $90 for the service call.

After he left I went online and discovered the actual name of the part he told me to replace was called the "Motor Control Board" and not what he had called it. Secondly I was able to buy the part I needed to replace, which he told me only consisted of undoing 2 screws and plugging the wire in, (not something that seems like $150 worth of labour for EACH machine). And the part I was able to buy was only $140 not the $400 he would charge for it. But the real kicker was the second machine, which he "guessed" had the same problem and suggested I pay $550 to fix, well it actually wasn't even broken! After he left I looked it over myself again and found out that one of the wires had come loose and simply needed to be plugged back in. Something he should have noticed if he had done an actual diagnostic I was paying for. All in all, he was there for 10 minutes at the most, grossly over quoted me, guessed what the problem might be, misnamed the part I needed and overlooked the real problem on one machine.

Second Time:

I had someone come to look at a coin operated dryer as the ignition control was not igniting the gas. I brought him to the machine and his first question to me was "is this a washing machine or a dryer". That is not something which installs confidence. I explained to him what the problem was and it was pretty clear he had never seen a machine like mine before but didn't admit he didn't know what he was doing, I had to show him how to take things apart and what the functions of each component were for and which ones I thought were malfunctioning. He then took a couple photos of some parts, charged me the $90 and left. I got a call from him the next day saying he wasn't going to be able to fix it. I ended up finding the parts I needed myself and fixed the machine myself. I have to say, for the second time in a row, it was a complete waste of time and a total waste of $80 and he really did nothing whatsoever to help me. This is going to be the last time I use this company. [redacted]

[redacted]

Call me stupid for using this company twice but they are one of the few who would service the kinds of machines I have in my business. I sent 5 emails regarding the complaint and no one followed up with any of them. I call in and they told me there was nothing that could be done regarding the bad service I got.

First Time:

I had a technician come by to check on two of my washing machines in my laundromat that were leaving clothes very wet at the end of the cycle because they were not spinning out. While the technician was very friendly and nice, I was not very impressed with the service I had to pay for. He took the front panels off both machines and had me run a cycle because he wanted to see what it would do during the spin cycle. About 3 minutes into the cycle, he said, "you know I'm 90% sure the problem here is with the 'Speed Board' because that is usually why it does this", then just decided he was pretty sure and didn't want to wait to find out. Then told me I could get new ones for about $400 plus $150 in labour for each machine. Then packed up his stuff. I had to put the front panels back on myself because the machines were still only about 5 minutes into the cycle and he wasn't going to wait. I wasn't impressed he only was guessing at the problem and still charged $90 for the service call.

After he left I went online and discovered the actual name of the part he told me to replace was called the "Motor Control Board" and not what he had called it. Secondly I was able to buy the part I needed to replace, which he told me only consisted of undoing 2 screws and plugging the wire in, (not something that seems like $150 worth of labour for EACH machine). And the part I was able to buy was only $140 not the $400 he would charge for it. But the real kicker was the second machine, which he "guessed" had the same problem and suggested I pay $550 to fix, well it actually wasn't even broken! After he left I looked it over myself again and found out that one of the wires had come loose and simply needed to be plugged back in. Something he should have noticed if he had done an actual diagnostic I was paying for. All in all, he was there for 10 minutes at the most, grossly over quoted me, guessed what the problem might be, misnamed the part I needed and overlooked the real problem on one machine.

Second Time:

I had someone come to look at a coin operated dryer as the ignition control was not igniting the gas. I brought him to the machine and his first question to me was "is this a washing machine or a dryer". That is not something which installs confidence. I explained to him what the problem was and it was pretty clear he had never seen a machine like mine before but didn't admit he didn't know what he was doing, I had to show him how to take things apart and what the functions of each component were for and which ones I thought were malfunctioning. He then took a couple photos of some parts, charged me the $90 and left. I got a call from him the next day saying he wasn't going to be able to fix it. I ended up finding the parts I needed myself and fixed the machine myself. I have to say, for the second time in a row, it was a complete waste of time and a total waste of $80 and he really did nothing whatsoever to help me. This is going to be the last time I use this company. [redacted]

A web search drew me to SOS Repairs thinking it was a local business. Info at the time of booking an appointment confirmed an $80 dispatch fee with parts and labour charged incrementally if approved. Sounds fair. Upon arrival my wife was told a flat fee of $250 was required in order to proceed with an assessment of our noisy fridge. This did not align with the initial terms. She accepted. (I would not have due to this inconsistency). The fridge was pronounced in working order. Two screws were tightened and the techs left, no doubt to happily go forward and [redacted] another customer. Upon my complaint [redacted] I was awarded a $50 refund. However the operating methods of this company need to be exposed. Hopefully others will be influenced not to deal with SOS. It is not a local business as it is managed out of Ontario.

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Address: 1 - 2588 St Clair Ave W, York, Ontario, Canada, M6N 1L9

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