SOS International Packing

I am rejecting this response because:I did not come on here looking for arbitration. I think it says a lot that there is not even a hint of accountability extending from the other side. Yes, it is true that my employers failed to pay the bill for 20 days. That should realistically create a delay, but now we are quickly approaching May, and my belongings were retrieved in December. I was supposed to receive my belongings as early as February. Furthermore, SOS did not update me that they did not receive funds. They were supposed to receive payment by 1/5/15, and I did not hear from them until Jan 23 that funds were not sent. I was under the impression my things were already on a ship during that time, and when I discovered the mistake it was transferred immediately.Next I would like to point out that the packers/movers from the original location were in fact employed by SOS. They did not collapse or fold any of my furniture that was collapsible/foldable, in spite of me pointing out to them that things could be condensed to fit into less space. I do not have that much stuff. The packing job was sub-optimal, to put it generously, as was already expressed by SOS in their response message. My belongings arrived to their warehouse from the care of their movers, and then required repacking.I do not think it is the business of anyone on this thread, but I have paid the customs bill in UK (was paid over a week ago) and I am STILL waiting for a final delivery date. If possible, I believe this complaint should be updated as to when the transaction was FINALLY completed.Why did SOS not return any of my calls when I sought an explanation of why my belongings were rerouted through UK? I was not provided with an answer to that question in the response to my complaint either. SOS only says that I filled out the customs form so I knew it was going through UK. What I would like to know is why. I also do not have any reason to believe that was the only or best option for my shipment. In short, no type of friendly call was made or explanation offered.There is nothing that SOS can do to rectify this situation. They can't give me back all of the time I have lived without my belongings. They cannot restore my comfort for my first four months in Europe. They cannot refund me for the items I have had to buy because I could not continue to live without them while waiting for delivery of my shipment. Even if they could, the response from SOS is clear: they do not accept responsibility for any part of the horrible experience I had using their company. I strongly recommend that U.S. consumers be forewarned regarding dealing with this company. I had a wildly negative experience.

4/14/15Please be advised that the reason my packers were short on packing material was because our original price quotation was based on a smaller shipment size than the actual goods we packed and collected from client's residence back on 12/29/14.  We were suppose to pack up about 350 cubic...

feet of goods and when our packing crew arrived the shipment size was approximately 500 cubic feet in overall size which is why they were a little short on material.  All goods were packed properly and upon arrival into our warehouse they were packed again.We invoiced client on January 2nd, 2015 and we only received her payment balance on January 23rd, 2015.  On February 2nd client's shipment was delivered from my companies warehouse to the shipping line's consolidation warehouse where it waited for their next available consolidated container to be filled up and depart the USA.  As per our contract we can only ship out her goods upon receipt of full payment.As per the contract client signed and agreed with once payment balance is made we have consolidated containers departing the USA twice a month with an approximate transit time of 28-32 days for arrival at her residence in [redacted].  Our shipping quotation/contract also indicates that the consolidated container would arrive at a European Destination seaport where it would be cleared through Customs and then delivered to her residence.  This consolidated container arrived in England which was the European Destination port that the shipping line chose as this is where they had more freight being shipped to at that time, this is not in our control and client was made aware of this fact as I had her complete the British Customs C3 Form in advance, therefore she definitely knew shipment was arriving in England first which is absolutely normal.  Our shipping quotation/contract also excludes any customs inspections, exams, fumigation, storage charges, duties, taxes, etc. which she was made fully aware of, therefore she would be responsible for paying these additional charges to the agent overseas.  These charges happen at random and it doesn't matter that her shipment went to England first as England is part of the European Community just as The Netherlands is.  Again these charges were not included in our quotation and happen at random and are definitely for the shipment owner's account if applicable.I would suggest that she pays them immediately so that the agent can schedule her delivery ASAP.Furthermore I have responded to every single email that client has sent to me in the past, however I did not receive these last couple of phone calls from client and I'm not sure why she is filing a complaint against my company when all she had to do was send me an email for this same explanation.  Please email me in the future since you are overseas and I'm located in the USA.  Email is the best way to communicate with my company, especially when there is a problem or questions concerning the routing of your shipment.I hope I've been able to explain exactly how the shipping process works.  If anyone has any further question, please let me know.  Also if anyone needs copies of the original shipping quotation or contract which client signed, let me know and I will forward these documents immediately.

Amazing! Only way that we can describe our transaction with SOS. They shipped my SUV to Italy with ease. From the minute I called them they eased my mind and talked me through all of my concerns. Everything was in writing and everything went exactly as promised. I would recommend using them for any overseas relocation

4/14/15Please be advised that the reason my packers were short on packing material was because our original price quotation was based on a smaller shipment size than the actual goods we packed and collected from client's residence back on 12/29/14.  We were suppose to pack up...

about 350 cubic feet of goods and when our packing crew arrived the shipment size was approximately 500 cubic feet in overall size which is why they were a little short on material.  All goods were packed properly and upon arrival into our warehouse they were packed again.We invoiced client on January 2nd, 2015 and we only received her payment balance on January 23rd, 2015.  On February 2nd client's shipment was delivered from my companies warehouse to the shipping line's consolidation warehouse where it waited for their next available consolidated container to be filled up and depart the USA.  As per our contract we can only ship out her goods upon receipt of full payment.As per the contract client signed and agreed with once payment balance is made we have consolidated containers departing the USA twice a month with an approximate transit time of 28-32 days for arrival at her residence in [redacted].  Our shipping quotation/contract also indicates that the consolidated container would arrive at a European Destination seaport where it would be cleared through Customs and then delivered to her residence.  This consolidated container arrived in England which was the European Destination port that the shipping line chose as this is where they had more freight being shipped to at that time, this is not in our control and client was made aware of this fact as I had her complete the British Customs C3 Form in advance, therefore she definitely knew shipment was arriving in England first which is absolutely normal.  Our shipping quotation/contract also excludes any customs inspections, exams, fumigation, storage charges, duties, taxes, etc. which she was made fully aware of, therefore she would be responsible for paying these additional charges to the agent overseas.  These charges happen at random and it doesn't matter that her shipment went to England first as England is part of the European Community just as The Netherlands is.  Again these charges were not included in our quotation and happen at random and are definitely for the shipment owner's account if applicable.I would suggest that she pays them immediately so that the agent can schedule her delivery ASAP.Furthermore I have responded to every single email that client has sent to me in the past, however I did not receive these last couple of phone calls from client and I'm not sure why she is filing a complaint against my company when all she had to do was send me an email for this same explanation.  Please email me in the future since you are overseas and I'm located in the USA.  Email is the best way to communicate with my company, especially when there is a problem or questions concerning the routing of your shipment.I hope I've been able to explain exactly how the shipping process works.  If anyone has any further question, please let me know.  Also if anyone needs copies of the original shipping quotation or contract which client signed, let me know and I will forward these documents immediately.

Please be advised that these 5-6 boxes are missing.  We are not sure how they are missing or where they went missing, meaning it could have been at my warehouse in New Jersey or it could have happened overseas in transit there is no way to be 100% sure.  Also customer was responsible...

for unloading the shipping container herself overseas.  Unfortunately customer did not purchase shipping insurance coverage for these items that went missing, therefore our only recourse is to keep checking our warehouse facility for these missing 5-6 boxes.  Some time has passed and these boxes have not been located in my warehouse facility, so I'm thinking somehow they were misplaced overseas.  Please note that we shipped a Jeep Cherokee and 257 PKGS. of household goods/personal effects inside of a 40' HC shipping container for this client.  The following boxes are the ones missing:Box 1 - step up transformer from AmazonBox 2 - handbags and some clothes Box 3 - hair dryer hooded and hand dryer and other hair items Box 4 - little boy clothes Box 5 - fisher price walker (musical bike to help a kid walk)Box 6 - blue vase, trays, and towels and other stuff from home goods, marshalls and TJ MaxxI will keep checking on my end, however that is all I can do.  Shipping insurance was offered to client at time of shipping which she declined, therefore her household goods shipment traveled at it's own risk and there unfortunately is no recourse for missing or damaged items.  If you have any questions, please let me know.

SOS Packing and Shipping: Without going into all the details as they pretty well match the very negative reviews previous to mine, let me say this. This company has absolutely no regard for you or your precious belongings. Sure, they come across as good guys in the beginning but then it starts: All of a sudden your estimate for half a container grows into a whole, bigger container. Their packers are all over the place - either some items were wrapped like mummies or hardly wrapped at all. Once your boxes leave your home only heaven knows what happens to them.

My pickup was in March. When we received notice that our things would be delivered to our new home we sat all day with extra help we had hired and although myriad phone calls were made to the EuroGroup, the company SOS contracted with here, the container did not arrive. We were given a phoney story about a tree on train tracks delaying the container. The next day we waited again nearly 3 hours and when the EuroGroup truck arrived he refused to park in front of the house even though we'd paid his company extra to get clearance from our town council for the unloading. That took another 2 hours to sort out.

As we unpacked, the professionals we'd hired to help made comment several times at how poorly the container was packed and how our stuff could have fit in half that size. Well, too late then. As we unpacked we uncovered many items both large and small that did not even belong to us. Later, Anthony told us it was "Abandoned Goods" that the packers used to keep our stuff from shifting - really, a headboard, a table, an upholstered bench, bags and bags of bedding and linens, a chair, and more. Our cartons were dispatched by our guys to our sheds behind the house. Many boxes were gashed and damaged. The furniture was brought into the house. I'd like to say it was all in perfect condition, but that was not to be.

It took us many weeks to unpack our stuff and move it into the house and, as we did, we opened boxes of stuff that obviously was meant to go to someone else. In the end, we were missing as much stuff of our own as we got of someone else's - much of it personal and irreplaceable.

I wrote to Anthony throughout our unpacking to tell him what was going on. He was not concerned. Suddenly, after telling us the strange goods were abandoned, he wanted a list of those items. Suspicious, no? By that time I'd given anything decent to charity and was involved in restoring my own stuff.

When the last box was emptied I wrote to tell him how thoroughly sick and heartbroken I was about our missing things - autographed items, russian artifacts that we'd brought from there when we adopted our son (things we wanted him to have to remind him of his heritage), very expensive kitchen items and bedding that simply never arrived. And we got the same blah, blah, blah as others got - how he'd honored his contract, blah, blah, blah. Bottom line the guy just doesn't give a damn. I googled the packing company he contracted to take our stuff to storage and saw they had one star - ONE STAR! reviews. Then I had it out with the company over here that awful EuroGroup who did the delivery. They are a joke. Consumer comments in the UK about them are abysmal! Every time I spoke to them they treated us like we were a joke and expected us to believe their lies about the delay. After telling us about a delayed train, I then got an email claiming the ship was delayed. They can't even keep track of their own lies.

My last correspondence to Anthony was a plea for some recompense to replace a few Russian things and the expensive bedding (less than $800). That was weeks ago and the prince never responded.

Since then I contacted the Marine Insurance company to see about claiming for broken, damaged and missing items that I had specifically insured. They got back to me to say that what I had paid to insure wasn't covered. This is after sending Anthony of list of things that I wanted to cover and he said nothing to me except that fur coats weren't covered. So my son's collectible legos ($1000's of dollars worth), my antique German clock which was destroyed -- not covered and I've yet to hear back about my vintage steel and brass coffee table which simply never appeared.

Anthony then had the nerve to ask me why I hadn't insured everything. Well, that's because he said I would have to list every single item that was packed and give it a value -- this after his baboons had already picked everything up.

To say I am thoroughly disgusted and heartbroken about my dealings with SOS and it's clown contractors would be an immense understatement.

The only thing left to say is this: If you value your belongings and your peace of mind, do NOT trust your stuff this company. They simply don't give a damn and have no interest whatsoever in doing the right thing. If there was such a thing as minus how many stars, it would take me a very long time to count just how many minuses I would give them.

Review: I used SOS Overseas Moving to transport my goods in a 40 ft container from the US to [redacted]i [redacted]. I got the container in August but due to work travels only got to sort out the items in November. During offloading, I noticed that about 5 to 6 boxes were missing from the shipment and I communicated with Mr. [redacted] at SOS Overseas Shipping. I have communicated with him and the response has been they are searching the warehouse though they don't think the items are there. All the boxes missing were mailed on the same day using US Priority Mail with tracking which indicated that the boxes were delivered to the warehouse.Can you please advise on how the issue gets resolved? ------Below are some of the email exchanges with SOS:From: [redacted]Date: Tue, Jan 27, 2015 at 8:13 AMSubject: Fwd: Missing Items - Shipment for [redacted]To: Anthony [redacted].comGood Morning Anthony,Can you please give me an update on the search? If the items haven't been located yet how are we going to move forward? Best Regards, [redacted].---------- Forwarded message ----------From: SOS Overseas Moving [redacted].comDate: Fri, Dec 26, 2014 at 5:16 PMSubject: Re: Missing Items - Shipment for [redacted]To: [redacted]12/26/14 Hi: [redacted] Christmas! Unfortunately my warehouse hasn't been able to locate these missing items. The warehouse facility is rather large and has many storage shipments, therefore when storage shipments leave they keep checking for a pallet with these missing boxes, however nothing has turned up yet. I don't know what else we can do other than continue to check. If anything is found I will definitely let you know immediately. Very truly yours,Anthony [redacted] Jr. SOS International Shipping Corp.Office:Desired Settlement: I would like some closure on the matter in an expedited way other than the responses from SOS that they are still checking which has been going on for a while and turning into months now.Other packages which were delivered at a latter time using US Postal Services Priority services and they were received properly at SOS and loaded onto the container.

Business

Response:

Please be advised that these 5-6 boxes are missing. We are not sure how they are missing or where they went missing, meaning it could have been at my warehouse in New Jersey or it could have happened overseas in transit there is no way to be 100% sure. Also customer was responsible for unloading the shipping container herself overseas. Unfortunately customer did not purchase shipping insurance coverage for these items that went missing, therefore our only recourse is to keep checking our warehouse facility for these missing 5-6 boxes. Some time has passed and these boxes have not been located in my warehouse facility, so I'm thinking somehow they were misplaced overseas. Please note that we shipped a Jeep Cherokee and 257 PKGS. of household goods/personal effects inside of a 40' HC shipping container for this client. The following boxes are the ones missing:Box 1 - step up transformer from AmazonBox 2 - handbags and some clothes Box 3 - hair dryer hooded and hand dryer and other hair items Box 4 - little boy clothes Box 5 - fisher price walker (musical bike to help a kid walk)Box 6 - blue vase, trays, and towels and other stuff from home goods, marshalls and TJ MaxxI will keep checking on my end, however that is all I can do. Shipping insurance was offered to client at time of shipping which she declined, therefore her household goods shipment traveled at it's own risk and there unfortunately is no recourse for missing or damaged items. If you have any questions, please let me know.

Consumer

Response:

I am rejecting this response because: The fact that the business is suggesting that the items were missing overseas doesn't seem logical. If that was the case then it makes sense to have a lot of items missing and not just the batch that was mailed to the warehouse facility at one time. The business had indicated that the amount for the goods to be fitted in the container had gone over and some of the goods could stay behind. Extra money was paid for the extra space and there could also be a possibility that during loading these items were misplaced. If there were several items missing that would be sensible but looking at this situation, the items were not placed together with the rest of the consignment and got left out.The shipping line that was used doesn't allow containers to be opened without them breaking the seal in the presence of myself and other representatives on their end. Their offloading terminal is 5 minutes away from my house and we took off everything in the presence of the terminal employees and my family. After spending a lot of money to get these goods here, why would we only lose this one batch when the rest of the items got here properly. When the business says it will keep looking, can you provide exact timelines? For a business that's established and takes pride like this, I must say it's disappointing to have an experience like this. [redacted]

Business

Response:

March 6th, 2015Please provide me with copies of the shipping receipts issued by the steamship line or their agent in [redacted], [redacted]i showing that the original seal/lock number on our Bill of Lading (which my company placed on the container in New Jersey at time of shipping) so we can ensure that your container was in fact not opened up at anytime overseas prior to you signing acceptance of the container at [redacted], [redacted]i terminal. Unfortunately no shipping insurance was taken and goods moved at their own risk. I'm not sure what I can to assist you at this point there would be no reason why my company would have purposely left out these boxes which container normal personal effects. My company only shipped your container up to the Customs Terminal in [redacted], [redacted]i therefore we do not have any agent who witnessed container unloading and who was able to count the items taken out of the container when it was off loaded. The bottom line is that you are saying these boxes are missing. I have repeatedly checked my warehouse and they have not been found. You did not purchase the additional shipping insurance coverage option for these boxes therefore they traveled at their own risk. What else can I do except keep checking to see if they turn up?Please advise.

Review: 1. Packers/movers who arrived were not prepared. They did not have enough supplies. They were not thorough. They charged me an additional amount for packaging materials, which was to be included.

2. My shipment was delayed, and rerouted through Great Britain (a more expensive port with a stronger currency than port of origin and destination) with no explanation or courtesy phone call to help me understand why.

3. Due to being rerouted through GB, my shipment was thereby held for inspection by customs, costing me an additional $280.00

4. My shipment left my apartment at the close of last year. It is now the second week of April, and I still won't receive my things for AT LEAST another week.

5. After attempting to phone Anthony twice in two weeks with not even an email reply, I have resorted to filing a complaint - a further drain of my time and energy. I only hope that other people speak up and attest to what ultimately should be considered criminal behavior. I paid his company a large sum of money up front, have been charged additional fees at every port, and I have no recompense. I think consumers should beware of this firm.Desired Settlement: It wouldn't hurt to get some money back, but that is not my goal. I don't care about an apology, because at this time I find the company to be untrustworthy. I would like to know why my shipment was rerouted, but since there is lost trust, any explanation provided without documented proof would be of little consequence. Since I have not received any such proof, I assume that it does not exist. More than anything I think the public should know that their practices are unethical and doing business with SOS will cost far more time, energy, and resources than anticipated.

Business

Response:

4/14/15Please be advised that the reason my packers were short on packing material was because our original price quotation was based on a smaller shipment size than the actual goods we packed and collected from client's residence back on 12/29/14. We were suppose to pack up about 350 cubic feet of goods and when our packing crew arrived the shipment size was approximately 500 cubic feet in overall size which is why they were a little short on material. All goods were packed properly and upon arrival into our warehouse they were packed again.We invoiced client on January 2nd, 2015 and we only received her payment balance on January 23rd, 2015. On February 2nd client's shipment was delivered from my companies warehouse to the shipping line's consolidation warehouse where it waited for their next available consolidated container to be filled up and depart the USA. As per our contract we can only ship out her goods upon receipt of full payment.As per the contract client signed and agreed with once payment balance is made we have consolidated containers departing the USA twice a month with an approximate transit time of 28-32 days for arrival at her residence in [redacted]. Our shipping quotation/contract also indicates that the consolidated container would arrive at a European Destination seaport where it would be cleared through Customs and then delivered to her residence. This consolidated container arrived in England which was the European Destination port that the shipping line chose as this is where they had more freight being shipped to at that time, this is not in our control and client was made aware of this fact as I had her complete the British Customs C3 Form in advance, therefore she definitely knew shipment was arriving in England first which is absolutely normal. Our shipping quotation/contract also excludes any customs inspections, exams, fumigation, storage charges, duties, taxes, etc. which she was made fully aware of, therefore she would be responsible for paying these additional charges to the agent overseas. These charges happen at random and it doesn't matter that her shipment went to England first as England is part of the European Community just as The Netherlands is. Again these charges were not included in our quotation and happen at random and are definitely for the shipment owner's account if applicable.I would suggest that she pays them immediately so that the agent can schedule her delivery ASAP.Furthermore I have responded to every single email that client has sent to me in the past, however I did not receive these last couple of phone calls from client and I'm not sure why she is filing a complaint against my company when all she had to do was send me an email for this same explanation. Please email me in the future since you are overseas and I'm located in the USA. Email is the best way to communicate with my company, especially when there is a problem or questions concerning the routing of your shipment.I hope I've been able to explain exactly how the shipping process works. If anyone has any further question, please let me know. Also if anyone needs copies of the original shipping quotation or contract which client signed, let me know and I will forward these documents immediately.

Consumer

Response:

I am rejecting this response because:I did not come on here looking for arbitration. I think it says a lot that there is not even a hint of accountability extending from the other side. Yes, it is true that my employers failed to pay the bill for 20 days. That should realistically create a delay, but now we are quickly approaching May, and my belongings were retrieved in December. I was supposed to receive my belongings as early as February. Furthermore, SOS did not update me that they did not receive funds. They were supposed to receive payment by 1/5/15, and I did not hear from them until Jan 23 that funds were not sent. I was under the impression my things were already on a ship during that time, and when I discovered the mistake it was transferred immediately.Next I would like to point out that the packers/movers from the original location were in fact employed by SOS. They did not collapse or fold any of my furniture that was collapsible/foldable, in spite of me pointing out to them that things could be condensed to fit into less space. I do not have that much stuff. The packing job was sub-optimal, to put it generously, as was already expressed by SOS in their response message. My belongings arrived to their warehouse from the care of their movers, and then required repacking.I do not think it is the business of anyone on this thread, but I have paid the customs bill in UK (was paid over a week ago) and I am STILL waiting for a final delivery date. If possible, I believe this complaint should be updated as to when the transaction was FINALLY completed.Why did SOS not return any of my calls when I sought an explanation of why my belongings were rerouted through UK? I was not provided with an answer to that question in the response to my complaint either. SOS only says that I filled out the customs form so I knew it was going through UK. What I would like to know is why. I also do not have any reason to believe that was the only or best option for my shipment. In short, no type of friendly call was made or explanation offered.There is nothing that SOS can do to rectify this situation. They can't give me back all of the time I have lived without my belongings. They cannot restore my comfort for my first four months in Europe. They cannot refund me for the items I have had to buy because I could not continue to live without them while waiting for delivery of my shipment. Even if they could, the response from SOS is clear: they do not accept responsibility for any part of the horrible experience I had using their company. I strongly recommend that U.S. consumers be forewarned regarding dealing with this company. I had a wildly negative experience.

Business

Response:

Please be advised that my company has not done anything wrong regarding your shipment. We provided you with the approximate transit time and payment instructions before we packed and collected your shipment in the USA. It's not our fault that your company paid our invoice 20 days late and that your shipment was chosen for an inspection in England which happens at random and also caused delays and additional expenses for you. We did inform you in advance that your shipment would arrive at a destination seaport in Europe as per our original quotation/contract before we packed and collected your shipment and that any inspections/exams would also cost additionally, if applicable. Unfortunately being that your company paid our invoice 20 days late and now the customs exam in England did cause about 4 weeks in total delay regarding your shipment. The other time that has passed is normal transit time as per our contract (departures from the USA twice a month with an approximate transit time of 30-35 days for arrival at your residence in The Netherlands).There is nothing that my company can do at this point and you must now wait for the delivery of your shipment which should happen very soon. We do not give refunds for shipment delays or customs examinations for any reason unless they were directly caused by something that my company did. My company has followed the terms and conditions of our contract as agreed. We have replied to every single email, however did not receive your last two phone calls. In the future please email me with any questions or concerns.P.S. February 2nd I sent you an email advising you that your shipment was going to England first (which is normal procedure once the shipping line decides where in Europe they will ship their consolidated container to once they know where all of the freight is going to for that months worth of shipments) and asked you to complete the British Customs C3 Form. This happened 9 days after we received your payment balance on 1/23/15. You only provided me with your address in The Netherlands at this time as well. ?

I could not be happier with the service that I received! Anthony was very professional in handling all aspects of my family's move to England. He was quick to answer and any all questions and concerns that we had. All paperwork was expedited quickly and he was more then happy to help us when we arrived here in getting our items delivered. Knowing that we could count on him made our very stressful move so much easier. Thank you for your great service.

Review: I used Sos international movers. I paid in full to ship goods from The USA to the UK. I was promised my goods would arrive weeks ago. They have continually lied about arrival dates and vessel numbers. After several phone calls and emails I still have no idea where my personal property is.Desired Settlement: A full truthful written confirmation of where my personal property is.

Business

Response:

1/3/15Please be advised that customer contracted and paid my company for a consolidated container shipping service for their household goods from the USA to their residence in England. As per our contract, email quotation letter and terms and conditions of service we can only send a shipment overseas when the full payment balance has been received. Also once payment balance is received with our consolidated container service there are departures from the USA approximately twice a month with an approximate transit time of 25-28 days for arrival at a residence in England. We received customers payment balance back on November 10th, 2014 and there shipment will be cleared through British Customs and delivered to their residence in England on or about January 24th, 2015, according to the shipping line. This time frame is normal and within our terms and conditions of service. Customer is not happy as they wanted there household goods to arrive sooner. I explained to them that with the Holiday season of Thanksgiving, Christmas and New Year that it is very difficult, however we are trying our best.The real problem is that after we packed and collected this shipment customer wanted to know exactly when it would arrive overseas. I explained that there are only departures from the USA twice a month and being that we received their payment balance on November 10th we would have to wait for the shipping line to provide us with the sailing information. Customer was not happy, extremely rude via email and over the telephone saying if he knew how long it would have taken he would not have used my company. I explained to him that we did the estimated transit time to him in writing which he paid for and agreed with when signing our shipping contract, but he doesn't seem to care and just wants what he wants.When customer called and emailed me back around November 10th 2014 demanding a quick answer for when his shipment would arrive, I informed him that I would put pressure on the shipping line to give me some tentative shipping details which they did. At that time the shipping line advised me that his shipment was due to arrive at his residence in England on or about December 31st, 2014. I therefore provided customer with the name of the shipping vessel and put him in touch with the shipping line's destination agent in England who will clear and delivery his goods overseas. I guess he called their agent sometime during the end of December inquiring about his shipment and the person he spoke with was a trainee and did not have any information about his shipment on that original vessel. Customer then proceeded to verbally abuse this new trainee who works for the shipping line's agent in England and then began calling and emailing me demanding immediate information for the whereabouts of his shipment. He also threatened my company as well and was extremely rude. I explained to him that an email would need to be sent to the shipping line to see why his shipment was not located on the original vessel the shipping line provided us with and that I would come back to him as soon as possible. When I contacted the shipping line, they answered me about 3 hours later explaining what had happened, that originally they provided us with the wrong shipping details and that his shipment departed the USA 2 weeks later than expected due to the Holiday Season and because this service is first shipments received, first shipments depart type of service and since we received their payment on November 10th and because of Thanksgiving there was a slight delay. Well customer is not happy, they continue emailing me and threatening me and I have now found this complaint through the Revdex.com.Please note that I have provided customer with the new shipping vessel voyage number, the new estimated arrival date for his shipment at the seaport in England and then at his residence in England after Customs clearance is achieved and he is already in contact with the shipping line's destination agent in England who will clear and deliver his goods overseas. I have also requested a copy of the shipping line's house bill of lading (no original Bill of Ladings are issued because this is a shared container service and not his own exclusive container being shipped) to be emailed to him directly by the shipping line.There is nothing more that I can do at this point to assist this customer. We have done everything we can to assist customer, however he still is not happy. I advised customer that he now needs to wait for shipment to arrive to England. Currently his shipment is in transit.If anyone has any questions, please let me know.

Consumer

Response:

I am rejecting this response because as of today January 3rd 2015 I still have no written proof as the whereabouts of my personal property. I have not been provided with the information I require to track my shipment. The original paperwork to prove my shipment was on its way turned out to be false information and I have not been provided with any new paperwork to prove my property is on the vessel Mr [redacted] suggests.

Regards,

Business

Response:

1/5/15Please be advised that I have sent customer an email confirmation with the new shipping information and the contact info for the shipping line's clearing and delivery agent in England. I have also requested a copy of the shipping line's house bill of lading which we should receive shortly and this document will be emailed to customer accordingly. There is no other documentation in our industry that proves a shipment is on it's way. Customer has to take the word of the shipping line and wait for his shipment to arrive in England. The copy of the house Bill of Lading is just an email as well.There is nothing more I can do to assist this customer. I will follow up again today with the shipping line for a copy of their house bill of lading.Rejecting my previous response will not make this shipment arrive any sooner. We have done everything in accordance to the terms and conditions of service as per our contract.

We used this company a few years ago and because of their negligence we were charged almost $10,000 extra. The moving company they hired used contaminated wood in our storage container which Customs found. 2 months later we had our items returned to us. Thank you to our Congressman and others who knew what to do. SOS, however, was not able to help AND refused to help cover the cost of their mistake. Beware.